It's usually necessary to remove the pet door frame from the door or wall before attempting to replace the flap. The reason for this is that the frame must deform a little to allow the flap "ears" to get into their proper holes. It can't easily deform when it's fastened down. It's often a good idea to get a spare so you're not stuck if you have a breakage. Availability is sometimes unreliable as the US distributor relies upon container deliveries which can be delayed.
Cat Mate / Dog Mate Warranty
3 YEAR LIMITED WARRANTY
Cat Mate / Dog Mate / Ani Mate guarantees your purchase for a period of three years from the date of original purchase against any defect arising due to faulty materials or manufacture. Accordingly any defective item will be repaired free of charge or replaced at the manufacturers option provided that the defect has not been caused by neglect, misuse or normal wear and tear and proof of purchase date is supplied. Your statutory rights are not affected.
