Hale Pet Doors Built toYour Custom Dimension
Usually, when you purchase a pet door, you cut a hole in a door to fit the pet door. Sometimes, it's just the reverse: you already have a hole and you need a pet door made to fit the hole. We can help.
Most often this situation comes up with French doors. You want to remove a pane of glass and install a pet door in its place. Here are the things to consider:
- First, be sure these really are separate panes of glass. Some French doors are a large sheet of glass with wood facing to look like separate panes. That is a very different situation and one to be avoided if possible.
- Check that the resulting pet door will be large enough for your pet! You'll lose about two inches (actually, you lose 2 1/16" in width and 1 3/8" in height) in both dimensions. So, for example, if you measure that the opening available to you after removing the pane of glass is 8"w x 10"h, you end up with a flap dimension of about 6"w x 8"h. If necessary, you may need to remove more than one pane of glass.You can cut down into the wood cross piece to make the flap lower if necessary. Be sure you don't compromise the strength of the door, however.
- After you measure the opening horizontally and vertically, multiply the two numbers together to get total square inches. So, if you've measured 10"x12" the result would be 120 square inches. Using this number you can see the range that you need to choose.
- Please note that the square inch ranges are only used for pricing purposes. The pet door is built to your exact dimensions; it is not adjustable. Please be sure that the height dimension and the width dimension, when multiplied, result in a number of square inches in the range that you specified.
- In addition to your dimensions, the factory wants to know if your installation is for a French door or not. So, when you enter your dimensions, please note that as well. For example you might type: "10"w x 12"h for French door".
- Do not add 'a little extra' for safety. The factory already does this. We've never had a properly-specified custom dimension door not fit.
- Normally the locking cover slides straight down from the top and is secured by a steel dead-bolt. If there is an obstruction above, you can add a 'side-load option' at no extra charge.
- All Hale pet doors come standard with "polar" flaps--a vinyl that is more flexible in cold weather than "regular" vinyl. Replacement flaps may be ordered here Hale Pet Door Replacement Flaps and Locking Covers. Very flexible 'training' flaps may be ordered for pets who are initially resistant to pushing through the regular flaps.
Return Policy Because these pet doors are built custom to your specification, returns will be allowed a 50% credit toward the purchase of a different Hale Pet Door. The Patio Pacific normal return policy applies in respect to time limits only.
Hale Pet Door 5 Year Limited No Fault Warranty
(All parts-including flaps-and labor)
Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.
HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below)
1st year – 100% of all parts and labor
2nd year – 50% of all parts and labor
3rd year – 40% of all parts and labor
4th year – 30% of all parts and labor
5th year – 20% of all parts and labor
This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.
A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on glass after the first year.
B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.
C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.
HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mis-measuring or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if damage is due to no fault of HSPD Manufacturing, Inc.
HALE PET DOOR™
HSPD MANUFACTURING, INC. RESERVES THE RIGHT TO INSPECT ANY AND ALL PRODUCTS BEFORE HONORING ANY CLAIM.
