General Pet Door FAQs
What is the warranty of Patio Pacific products?
Do I have to pay for shipping back on a return?
I need to file a warranty claim with the manufacturer of the pet door I purchased, but I don't have my proof of purchase. Can I get this from you?
How long do orders typically take to build and ship out?
Can I buy the Endura Flap Pet Doors locally?
A - Measure your pet from the floor to just comfortably above the top of its back ('withers'). Don’t measure to the top of your pet’s head. All pets normally duck their heads when passing through a pet door and pick their paws up (unless they're ill or arthritic). For width, open a door the minimum distance the pet needs to walk through comfortably. Another approach is to cut an opening in a piece of cardboard and see if your pet can pass through it easily. Don’t push.
We recommend that the top of the flap be about the same height as the top of the pets shoulder. Remember to give a little extra height for a wall-thru installation or when tall and short pets must share the same door.
A - A frequent misconception is that all sliding glass doors are the same height. People frequently say "I have a standard height sliding glass door". Not necessarily so. In fact, sliding glass doors vary in height from around 74" to over 10 feet in height and the maximum adjustment range of any pet door is only about 4". So, you really should take a moment to measure before you purchase.
A- Measure inside the track, very top to very bottom (see illustration), then select the door that falls within that height range. Remember that you'll need some clearance to get the door over the track wall and into the track! Call us if in doubt.
Where to Measure for a
Patio Panel Pet Door
A. Yes we do. The Thermo-Sash™ door is perfect for this.
A.- Yes, we have variety of custom sizes to choose from especially for French doors. There are custom sized options for both door entry and wall entry and we've also got you covered if you need a dog or cat door for your unusual sliding glass door, or a sidways sliding glass window.
A - Yes we do and for every installation type. We carry pet doors from small to Extra Large and even Giant-Sized.
A - See our line of through-wall, window or sliding patio door options. Basically, any place you can open a hole to the outside, you can install a pet door. Call us to discuss your particular problem.
A - Choose an electronic pet door. These are available for all installation types and all, generally, work the same way: Your pet wears a collar 'key' that the door responds to. They simply unlock and the pet pushes through as he would any pet door. You may use one of these doors to keep one animal in while letting another out. However, be careful here. Some of the smaller sizes control in only one direction. That is to say, they will not unlock for an animal coming in, but they will allow any animal that fits to go out. Others will control in both directions.
A - Only the Endura Flap has variable magnet strength. You can rearrange the magnets to either make it have increased wind resistance or to make it easier for pets to open.
A - Generally speaking, yes. Cats can fit through very small openings. The best way to tell if your cat will fit through an opening would be to get a piece of cardboard and cut out the dimensions of the pet door you are interested in. Try to get your cat to go through this opening. If can get through it then the flap size should be fine.
A: Most pet doors (with the exception of kennel use type doors) will come with some way to close it off when not in use. The more common types are the slide in locking covers, such as with the Endura Flap Pet Doors. These ones will slide in from top to bottom. The Hale Pet Doors have a top load or a side load option avaliable. There are also some locking covers that snap into the front of the pet doors. The Plexidor has an keyed lock in the Medium through X-Large flap sizes, and an extra cover that you can screw on for extra security. Cat flaps do not have a locking cover, but most will have either a 2-way lock or a 4-way lock.
A - A single flap pet door has one flap inbetween the outside and the inside of your house. A double flap has two flaps, usually one on the inside and a second one on the outside of the house. Single flaps are cheaper and depending on your climate, a great choice. Double flaps insulate better and are recommended if you live in areas that get quite cold. Note that it takes a little more patience to train a dog or cat to use a double flap compared with a single flap.
A - With the proper training, your dog should get the hang of it. To make it easier for your dog to learn how to push the flap open, you can adjust the magnet strength. With the proper training your dog should get the hang of it.
Q - I’m having trouble installing my door. Does PetDoors.com have any suggestions on how to install them?
A - Yes, we offer suggestions for how to install your pet door in various materials.
A - No, PetDoors.com only distributes and ships pet doors from our warehouse. If you need help finding an installer, please refer to our Professional Pet Door Installation page.
A - Most of the time you will have to amend the opening, but the only way to see if a replacement door would fit right into your existing cut out would be to measure your current opening. Then look for a product that has matching dimensions.
A - Unfortunately, there are no current fire rated pet doors available.
A - Pet doors must be installed at least 1" above the tallest part of the dog's back and at least 3" from the floor so you do not jeopardize the the integrity of the door. We strongly recommend measuring your pet.
Q - I’m not sure if I fit into any of the above categories. I may have a special problem. May I call you for advice?
A - Of course. Call customer service toll-free at (800) 826-2871 7am to 4:30pm Mon-Fri. Patio Pacific is always committed to helping you solve any pet door problem you may have.
A - We're sure we don't know!
Do you have a question that wasn't answered? If you do, please email it to us at email@example.com!