Your order number can be found on your confirmation email and shipping notification email. The order number begins with #100...
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Returns must be in original, uninstalled and unused condition to be accepted for a full refund. You must return products within 30 days of the date you receive them. We process returns Tuesday through Friday except for holidays, and generally expect that returns are processed by the next processing day after receipt. All refunds will amount to the cost of the purchase NOT including original shipping.
The return period is extended to 90 days for any product that is based upon the Endura Flap™.
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
Please note that you may not return an item that has been built custom for you. Nor may you return a pet door that has been obviously installed or used by your pets.
Call us at (800) 826-2871 for help before you decide to give up on your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to email@example.com.