Hale Pet DoorRead More Below
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Hale Pet Door™ was founded in 1985 in Phoenix, Arizona by S. B (Bill) Hale, Jr. The company evolved from Hale Glass Contracting™ to Hale Security Pet Door ® to its current identity as Hale Pet Door ™. It was through his experience in the glass industry that Mr. Hale became intrigued with the idea of pet doors and focused on installing them directly into the glass pane of a sliding glass door.
As interest grew and the demand from pet lovers for additional products and services increased, Mr. Hale was inspired to meet the challenge. And so, after more than 25 years we are proud to offer 10 models of pet doors in a variety of colors available in 11 standard sizes. For the unusual application, we also provide custom sizing and modifications. Additionally we manufacture complementary products to our pet doors such as our custom, high quality ramps to fit virtually any situation.
Over the years Hale Pet Door has manufactured safe, secure, energy efficient and attractive pet doors and provided professional installation for the conscientious pet owner. Thousands of dogs, cats, rabbits, even monkeys, pot bellied pigs and tortoises are enjoying the freedom that a Hale Pet Door provides.
Hale's reputation is based on superior quality, unsurpassed selection and unparalleled customer service. It is reflected through long-term relationships with our franchisees, dealers, factory certified installers and repeat customers throughout the world.
Hale Pet Door 5 Year Limited No Fault Warranty
(All parts-including flaps-and labor)
Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.
HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below)
1st year – 100% of all parts and labor
2nd year – 50% of all parts and labor
3rd year – 40% of all parts and labor
4th year – 30% of all parts and labor
5th year – 20% of all parts and labor
This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.
A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on glass after the first year.
B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.
C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.
HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mis-measuring or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if damage is due to no fault of HSPD Manufacturing, Inc.
HALE PET DOOR™
HSPD MANUFACTURING, INC. RESERVES THE RIGHT TO INSPECT ANY AND ALL PRODUCTS BEFORE HONORING ANY CLAIM.