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Pet Gear Warranty
PET GEAR is the industry leader in pet products that are marketed under the PET GEAR brand and its authorized resellers (who display the appropriate sanctioned logo) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.
WHAT IS COVERED: Vermont Juvenile Furniture MFG, Inc. dba/ PET GEAR (hereinafter referred to as “Pet Gear “) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its Pet Gear products, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of 30 Days from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells or transfers a Pet Gear product. In the event of defect, these are your exclusive remedies.
PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED: This non-transferable limited warranty does not provide protection against, and Pet Gear will have no liability under this non-transferable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper use not in accordance with Pet Gear's instructions, use of non-Pet Gear accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, accident, alteration, defects in or failure of the surface the Pet Gear products are placed upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the Pet Gear product.
MAKING A WARRANTY CLAIM: To obtain warranty on a Pet Gear product, call the Pet Gear Customer Care Center. In the United States call (802-438-2231).