Petsafe Magnetic Cat Flap Collar Key (Staywell 480)

SKU# 19SW480

  • Collar and magnetic key set for the discontinued PetSafe Magnetic Cat Flap (Staywell 480 & Staywell 932 models)
  • Includes one collar and one magnet
  • Both come in black only
  • Magnetic collar key is 0.8” in diameter
  • Magnet triggers door to permit access

View Warranty

Stock No: 19SW480

Availability: In stock

Petsafe Magnetic Cat Flap Collar Key (Staywell 480)
Staywell (now Petsafe) Collar Key Pack for 400 Series/4 Way Locking models

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  • Collar and magnetic key set for the discontinued PetSafe Magnetic Cat Flap (Staywell 480 & Staywell 932 models)
  • Includes one collar and one magnet
  • Both come in black only
  • Magnetic collar key is 0.8” in diameter
  • Magnet triggers door to permit access

Replacement Petsafe Collar Key

This set includes one PetSafe magnetic collar key and collar. It works with the PetSafe Magnetic Cat Door (formerly called the Staywell 480), as well as the Staywell 932. Both of these models have been discontinued, but the collar ang magnetic key set are still sold here. The adjustable collar fits cats of varying sizes, and the magnetic collar key fits on any type of collar. The small, 0.8” magnet is lightweight and won’t irritate your kitty. It serves to only allow access to cats wearing it, which prevents neighborhood cats and strays from getting in.

Mfr Stock # is PAC11-12277.

Customer Reviews

Set Direction
  • size works well for cats review by Lora
    5 5 size works well for cats

    I like that this collar key is small enough for my kittens and that they can be attached to their existing collars instead of the one that it came with.

    (Posted on 1/8/2018)

  • Good replacement review by Klaus
    5 4 Good replacement

    Works well with my Staywell door. I do recommend putting it on a breakaway collar. The collar it comes with is not a breakaway collar.

    (Posted on 12/22/2017)

  • Collar should change review by Emily
    5 4 Collar should change

    It works fine, but would recommend getting a breakaway collar especially for cats.

    (Posted on 12/14/2017)

  • Small but strong review by Donald
    5 4 Small but strong

    The collar magnet is really small, so my cat doesn't even care that it's there. Usually not a problem, but will sometimes pick up other metal debris from who knows wherever my cat goes outside.

    (Posted on 12/8/2017)

  • Small and usable review by Doug
    5 3 Small and usable

    Very convenient that you can attach it to a different collar like a keychain instead of using the one that comes with it. That one is saved as a back up. Not very big which is nice

    (Posted on 11/29/2017)

  • Love the door--not the key or collar review by Luanne
    5 3 Love the door--not the key or collar

    I've had a cat door since the 80's--love it. I have recently put a new one in only because I got a new door. What I don't like is the newer "keys"--Years ago the key weaved through the collar and the only time I had to replace it was if the cat lost his collar. The newer keys are hung off of the collar and I am very often having to replace them due to the poor design--4 in the last 6 months--they don't lose the collar the key just is gone. Would love to see the old design come back. The collar should be a break-away as I'm sure most of the users are outdoor kitties!

    (Posted on 3/7/2017)

  • Great. review by Renie
    5 4 Great.

    Service was extremely fast. Fair price, and works just great.

    (Posted on 1/10/2015)

Manufacturer Petsafe
Fit PetSafe Cat Flap Magnetic 4-Way White (formerly Staywell 400 Series Magnetic Cat Door) and Staywell 932

Installation Instructions

Adjust the collar to fit snugly around your cat’s neck. Attach the magnetic key to the collar and make sure that it’s hanging in front of your cat’s chest to properly trigger the cat door.

Click below to expand:

Yes, the staywell magnetic key is just a magnet so you can use it with any magnetic door.

No, it only comes with the black non-breakaway collar, but you can remove the magnet and put it on any collar you choose.

Yes, This is a black "key" and collar (not breakaway).

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Warranty Information

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at Proof of purchase is accepted via e-mail (, fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.

Fax: 800-332-7942


Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932



Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.


This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.


This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.


Within thirty (30) days of purchase, please go to to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.


To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.


Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.


This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Fountain replacement pumps when purchased individually have a 90-day warranty.

Limited Warranty for PetSafe Certified Refurbished Products

Effective January 1, 2010

For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:

  • Fully tested 
  • Refurbished by replacing any defective modules identified during testing 
  • Thoroughly cleaned and inspected 
  • Repackaged (including appropriate manuals, probes, wire, new boxes, etc.) 
  • Re-inspected prior to being sold 

PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Making a Warranty Claim

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.