Petsafe Passport Pet Access Smart System

SKU# 08PSpp

The Passport Pet Access Smart System RFID Controlled Electronic Pet Door offers an extremely flexible method for allowing pets in and out access while providing complete control and monitoring of pet access.

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Stock No: 08PSpp
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Price From: $269.99
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Price From: $269.99

Petsafe Passport Pet Access Smart System

Passport Pet Access Pet Door Showing

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The Passport Pet Access Smart System RFID Controlled Electronic Pet Door offers an extremely flexible method for allowing pets in and out access while providing complete control and monitoring of pet access.

Pet Door SizeFlap DimensionFrame DimensionRough Cut-OutStock Number
Mfr Number
 Small7 1/8" w x 8 1/4" h11 3/4"w x 15"h 10 11/16"w x 12 1/8"h 08PSpp 1-Small
 Medium  9 5/8" w x 13 1/4" h14 1/4"w x 20"h 13 1/8"w x 17 1/16"h 08PSpp 2-Medium 

The Petsafe Passport Pet Access Smart System TM

Controls pet access with a Passport Key--actually an RFID chip--worn on your pets collar. Only pets with programmed Passport Keys are allowed to enter or exit your home. Other strays, rodents and other pests are locked out. Likewise, your 'inside cat' is kept in out of harms way. One Passport Key is included with the pet door.

Programming of the Passport Key is accomplished with an led screen and 5 button navigation. Or you may connect your PC using the included USB cable.  Up to 20 pets may be controlled by this pet door.

The control choices are the most varied we've seen. You can set 4-way locking, selective entry and exit by pet, and access by time of day for each pet. All of this will be included in the remote programming option.

Pet Tracking shows you both your pet's current location as well as the last 4 times that specific pet used the pet door. 

The patented multi-point locking system overlaps the flap and frame on both sides for a superior seal as well as 100 lb push resistance against intruders.  This may be the best-locking electronic pet door we've seen.

Power for the pet door is provided by a low voltage power adapter with 6' cord that plugs into your wall recepticle.  If home power is not available near your installation location, you may use an optional lithium-ion rechargeable battery unit which installs in the frame of the pet door. 

Set Direction

Customer Reviews

  • Loud noise scares dog review by Carol
    How do you rate this product?
    5 1 Loud noise scares dog

    I bought this door after much research to replace a soft flap door that I've had for years because of a new cat I have who likes to get outside and bring birds and lizards inside. I've turned off the electronics so to train my dog just to use the door, but now she is deathly afraid of the door because it bangs when she goes thru frightening her. Now she wont' go near the door & holds her bladder because the back exterior door is near the dog door and she won't go to the part of the house. I could hear the loud bang from upstairs when my daughter was training to train the dog to go through. AND, my cat uses the new dog door and not my dog! The cat slinks through (with electronics off) and dog is paranoid at the sight of the door. I'm hoping the company will take the door back. I'm leaving the country for business & by the time I can get the door disassembled, it will be beyond the 30 day return date. I had to have a handy man install the door, but had to wait for more longer screws to be mailed to me because there wasn't enough to secure the door in to the wall!

    (ed. note: We have offered Carol a return option)

    (Posted on 7/30/2015)

  • Easy Install review by Glenn
    How do you rate this product?
    5 4 Easy Install

    This was pretty easy to install if you have the correct tools. I put this into a steel man door on my garage and it fit very well. Just now trying to train our dog and I hope that goes as well.

    (Posted on 11/30/2014)

  • very noisy and very heavy review by DMMom
    How do you rate this product?
    5 3 very noisy and very heavy

    Plus, The flap will not blow open in a wind and seals securely. A wall adapter would have been nicer.
    Con: This flap is ridged plastic. Our dogs were used to the normal vinyl flap. It took one of them a month to stop using a paw on the flap. He would whine for our help rather than use his nose to pass. The flapping noise and motor noise of the lock is very loud in the family room. My dogs are 14 and 15 pounds and I would say 16 is the maximum weight to use this door.

    (Posted on 10/16/2014)

  • Easy Install - Works Great review by Brad
    How do you rate this product?
    5 5 Easy Install - Works Great

    The install was easy especially if you are somewhat handy. I did not remove the door for the install and it worked out fine.

    Programming the door is simple and with lots of options. It is a little noisy when the dog goes through the door - flaps closing, but not a big deal.

    Took a while to train our older dog, but because he wanted to get outside to chase lizards he eventually plowed right on through.

    (Posted on 7/10/2014)

Weight 21.0000
Manufacturer Petsafe
Your Maximum Pet Size Cats, Large Cats, Small Dogs, Medium Dogs
Controls Access From Inside and Outside
# Collar Keys Included 1
Operates On Battery
Flap Opens Pet Must Push
Frame Material Plastic
Flap Material Acrylic
Flap Design Single, Two Part , Insulated Flap
Flap Colors Clear
Flap Thickness 3/8”
Locks in Two Directions (better for raccoons) Yes
Door Open Type Unlocks for the key signal and pet pushes open
Additional Lock 4-Way Lock
Activated By RFID
Manufacturer's Restocking Fee 0

Passport Pet Access Smart System



Installation & Setup

Connect Passport™ to Your Computer

With the Passport™ Computer Application, you have the option to connect your Passport™ to your computer to complete the “Initial User Setup” and to program the pet door instead of using the Passport™ control panel. Connecting Passport™ to your computer also allows you to check for and install computer application software and door firmware updates.

To use Passport™ with your computer, you need:

Internet connection for your computer

PC or Mac with a USB 2.0 port

Windows® XP, Windows® Vista, Windows® 7, Windows® 8, or Mac OS 10.5 or above

Minimum 1 GHz processor

Minimum 1 GB Ram

30MB hard drive space

Downloading Software

Use the included USB cable to connect the Passport™ to the USB port on your computer.

Open your browser and visit http://petsafe.rscconnect.com.

Click the register button and complete registration steps. Your Passport™ serial number is required for registration.

Select Passport™ Door from “Add Product” drop down box and click “Add” button.

Click “Download Software” link to download Passport™ Computer Application software.

To complete “Initial User Setup” steps using Computer Application, follow Door Setup Wizard.

After the Passport™ Computer Application software has been downloaded, use it to easily program your Passport™ and customize your pet’s access.

Wireless Connection

  A Wireless Connection, which connects to the Passport™ Wireless Card, is located on the Passport™ control panel above the USB connection. The Passport™ Wireless Card works with your home’s wireless router and is required for remote, wireless operation from your computer, tablet or smartphone. See the “Passport™ Wireless Card Operating Guide” for more information.

Install Clock Battery and Power Adapter

"The Passport™ is shipped with the clock battery not installed. This is to prevent loss of battery life before purchase and use. The 3-volt lithium coin cell battery (size CR2032) will need to be installed before proceeding with setup, testing, and installation. The battery is required to keep the clock’s time during any power loss.

Battery Life

Typical battery life is about 1 year with normal use and operating power from power adapter or optional rechargeable lithium-ion battery (sold separately). With no operating power, the expected battery life is about 10 weeks. If you will not be using the Passport™ or have no operating power for an extended period of time, it is recommended to remove the clock battery to prevent loss of battery life. When clock battery needs to be replaced, if battery has not been installed, or was installed incorrectly, you will receive an alert on the LCD screen.

To install clock battery

Remove clock battery cover from back of interior frame. Battery slot is located on left side of circuit board. Insert battery with positive (+) side facing the right side of the battery slot. Make sure battery is fully inserted. Reinsert battery cover and push to snap into place.

To install power adapter

The Passport Pet Access Smart System™ is supplied with a low-voltage AC adapter for power. Insert power adapter into concealed power connection located underneath bottom of interior frame.

An optional rechargeable lithium-ion battery is available to use with the Passport™. If using the Passport™ Rechargeable Battery instead of adapter for power source, insert it into battery compartment on right side of interior frame.

Do not proceed with cut-out or installation until your Passport™ is assembled, powered up, programmed for your pet and installation steps 1 and 2 have been completed.

Understanding the Motion Sensors

For testing purposes, the Passport™ motion sensor wire should have been connected from the interior frame to exterior frame at the factory. Before proceeding with the next steps, make sure the motion wire is connected or the Passport™ will not detect the Passport Key™ and open from the outside during testing.

It is important to understand how the Passport™ interior and exterior motion sensors work and keep this in mind when selecting your installation location. When the Passport™ motion sensors detect movement, they trigger the reader, which detects and reads the Passport Key,™ to turn on. The areas where the motion sensors can detect motion are called the Motion Sensing Zones.

Where your pet is detected within the Motion Sensing Zones can depend on your pet’s size and hair type, surrounding temperatures, and the location where the Passport™ is installed. For example, if your pet has longer hair, it may take longer for the motion sensors to detect your pet.

If your Passport™ is installed in a location with stairs on one side, the motion sensor will detect your pet differently on the side with the stairs than on the side without the stairs. Blind Zones are areas where the motion sensors cannot detect your pet and the Passport™ will not read your pet’s Passport Key™.

Check for Radio-Frequency Interference

Prior to installation, it is recommended to set-up, program and test the Passport Pet Access Smart System™ in the intended installation location or application to check for possible radio-frequency interferences. These interferences could negatively affect the Passport™ from working properly and receiving the signal of the Passport Key™.

Common household appliances and electronic products should be located at least two feet (61cm) away from the location where the Passport™ will be installed. Typical household products to consider are microwaves, televisions, wireless telephones, computers, garage door openers and hand-held electronic devices such as remote controls or game stations.

Select Installation Location

Important: The Passport™ must be installed in a location where the LCD screen, battery compartment, and power adapter are not exposed to outside elements such as rain or snow. The power adapter is for indoor use only.

It is recommended to install the Passport™ in a location where prolonged exposure to direct sunlight is not a factor.

Passport™ operating temperature range is: -5° F to 131° F (-20.5° C to 55° C).

Planning to Install the Door

Go to where you plan to install the Passport™.

Place the Passport™ directly in front of door or desired installation location in the upright position.

Make sure the Passport™ is vertical and not leaning so flap will operate properly.

If using supplied power adapter, find closest power outlet.

Plug in adapter to power the pet door. The power adapter cord is 6 feet long. If power adapter cord will not reach closest outlet, you will need a power cord extension, or to use the optional Passport™ Rechargeable Battery (both sold separately) or find an alternative location to install the Passport™.

Keep the Passport™ in front of the door or application in the upright, vertical position and proceed to “Initial User Setup”, “Program Pet” and “Test Passport Key™” steps to continue to check for radio-frequency interferences and check the motion sensors.

Initial User Setup

To use the Passport™ control panel to begin setup, press the enter key on 5-Star Navigation and follow steps below:

Select Language  The Passport™ is factory-set to the English language. To change language: Use up and down arrow keys to highlight desired language. Press enter/select key or right arrow key on highlighted language to select.

Select Time Format The Passport™ clock can be set to 12-hour or 24-hour format. To select time format and set time: Use up and down arrow keys to highlight desired time format. Press enter or right arrow key to select. Press up or down arrow keys to set current hour. Press right arrow key to move to minute field. Press up or down arrow keys to set current minute. If in 12-hour format, press right arrow key to move to AM/PM field. Press up or down arrow key to toggle between AM/PM. Press enter key to accept time.

Select Date Format The date can be set to month/day or day/month format. To select date format and set date: Use up and down arrow keys to highlight desired date format. Press enter or right arrow key to select. Press up or down arrow keys to set month or set day. Press right arrow key to move to next field. Press up or down arrow keys to set day or set month. Then press right arrow key to move to year field. Press up or down arrow keys to set year.

After setting last field, you are ready to program your pet’s Passport Key™ to the pet door. Ensure your pet’s Passport Key™ is nearby before pressing enter to accept date and start programming key. Programming the Passport Key™ to the Passport™ is time sensitive.

Program Your Pet

A Passport Key™ is required for your pet to be programmed to and access the Passport Pet Access Smart System™. One Passport Key™ is included. Additional Passport Key™ accessories are available for multiple pet households. The Passport™ can be programmed for up to 20 Passport Key™ accessories or pets.

Have your pet’s Passport Key™ nearby before beginning the “Initial User Setup” steps. Programming is time sensitive with 30 seconds for the Passport™ to read and store the unique ID of your pet’s Passport Key™. If you are programming multiple pets, it is important to note which key belongs to which pet. The Initial User Set Up and Programming Pet steps quickly get your Passport™ ready for you and your pet to use. These steps can be completed using the Passport™ control panel or the Passport™ Computer Application. To use the Computer Application, see “Connect Passport™ to Computer.”

Only one pet/Passport Key™ at a time can be programmed. Any other Passport Key™ near the pet door will prevent proper programming. Also, do NOT hold the Passport Key™ in your hand against LCD screen when you press enter key to accept date and start programming pet. This could prevent the Passport Key™ from programming properly.

To program pet:

After pressing the enter key to accept date, you will have 30 seconds to program your pet’s Passport Key™ to the Passport™. The LCD screen will show a 30 second countdown.

Hold the Passport Key™ 5” to 6” from center of main flap and parallel to flap. Patiently hold key in this position and wait for it to program during the 30 second countdown. DO NOT HOLD KEY AGAINST FLAP. It is very important Passport Key™ is programmed at least 5” to 6” from flap so the Passport™ will consistently read the key when worn by your pet.

When your pet’s Passport Key™ is successfully programmed, you will hear three beeps and the rename pet text screen will appear. Pet n (with n being the next available number) will be listed at the bottom of the screen. You can leave the pet name as default Pet n or you can rename the pet.

To rename pet, use arrow keys on 5-Star Navigation to scroll through text entry screen to Clr. Press enter/select key on 5-Star Navigation to clear name. Use arrow keys to select letters on text screen to type pet’s name. Select the symbol on text screen to complete the new name.

A screen will display asking if you want to program additional pets. If you are programming an additional pet, ensure your pet’s Passport Key™ is close by since you only have 30 seconds to program the key. Repeat for all pets you want programmed to use the Passport™. If multiple pets have been programmed, you may want to keep a list of which pet is Pet 1, Pet 2, etc. if you did not rename pets.

If your pet’s Passport Key™ is not successfully programmed, you will receive a failure message on the LCD screen. If the Passport™ does not program your pet’s Passport Key™ after a few tries, double check for household appliances, electronic devices , or any other Passport Key™ accessories in the area that may be interfering and remove them from the location. Then try to program your pet’s Passport Key™ again.

If you continue to have issues, move the Passport™ to another location and follow the “Program Pet” steps once more. If the attempt to program your pet’s Passport Key™ in the new location is unsuccessful, please contact our Customer Care Center for additional help. DO NOT PROCEED WITH INSTALLATION.

Once you successfully complete programming of your pet’s Passport Key™ to the Passport™, the Pet Settings menu will display. All programmed pets will be listed at the bottom of the screen. You are now ready to test your Passport Key.

Test & Attach Passport Key™

Once your pet’s Passport Key™ has been programmed, it is important to test to make sure it is working properly and can be read by the Passport™ in your planned installation location. Testing should be done on both the interior and exterior side of the location for each programmed Passport Key™.

Understanding Read Range

Prior to testing the Passport Key™, it is important to understand the Read Range of the Passport™. Read Range is the distance between the Passport Key™ and the Passport™ when it first detects the key and triggers the flap system to unlock or operate as programmed for your pet. The Read Range can be up to 10” or it may be less depending on the location and application in which the Passport™ is installed. The mechanism which detects and reads the Passport Key™ is located within the interior pet door frame. Due to this, you may see slight differences between the Read Range on the inside and outside of the Passport™. To test the Passport Key™, the Passport™ Door Operational Mode must be set to Smart Mode (which is default factory setting). Check to make sure the Passport™ is in Smart Mode prior to testing.

To Test Key:

Place the Passport™ directly in front of interior side of door or installation application in the upright position. It is VERY IMPORTANT the Passport™ is vertical and not leaning so the flap system will operate properly and not jam.

Stand to side of Passport™ out of view of interior motion sensor. Do not stand in front of Passport™ or this could cause the motion sensor to not operate properly.

While standing to side, wave your hand back and forth in front of motion sensor to activate. Next, hold your pet’s programmed Passport Key™ 10” to 12” away from flap and parallel to flap. Slowly move toward flap until the Passport™ reads Passport Key™ and flap system unlocks. Push through flap with your hand to check Passport™ flap unlocked on interior side.

After testing from interior side, go to exterior side of your installation location. Turn Passport™ around where exterior frame is facing you.

Again, stand to side of Passport™. Repeat waving your hand back and forth in front of motion sensor to activate and test if the Passport™ is reading the Passport Key™. Make sure to push through flap with your hand to check flap unlocked on exterior side.

If you have multiple pets, repeat this test for each programmed Passport Key™.

If the Passport™ does not read your pet’s programmed Passport Key™ after several testing attempts, you may need to relearn the key. Make sure you relearn the Passport Key™ at 5” to 6” from the flap then test the key again. If the Passport™ will still not read the key, move to another location and follow key testing steps once more.

If the “To Test Key” steps continue to be unsuccessful, contact our Customer Care Center for additional help. DO NOT PROCEED WITH INSTALLATION. If the Passport™ is reading your pet’s programmed Passport Key™ and ALL setup steps were successful, you can proceed with preparing your pet’s Passport Key™ and installation. IF ANY STEPS WERE UNSUCCESSFUL, DO NOT PROCEED WITH INSTALLATION. Contact our Customer Care Center for assistance.

Prepare Passport Key™

Attach the Passport Key™ to your pet’s collar using the included split key rings. For best results, attach the Passport Key™ to the front of your pet’s collar. The Passport Key™ should hang under your pet’s neck and parallel to the flap so the Passport™ can properly read the key.

Checklist Before Installation

Clock battery is installed.

If using the power adapter, you have located a power outlet in planned location on inside of home where power adapter can plug in. If not, you have a power cord extension to reach the outlet or are using the optional Passport™ Rechargeable Battery instead (sold separately) as the power source.

Planned location has been checked for possible radio-frequency interference by ensuring all common household appliances and electronic devices are at least 2 feet away (60 cm).

Power adapter and motion sensor wire have been disconnected or if using optional Passport™ Rechargeable Battery, it has been removed.

Initial User Setup steps to set the language, time and date have been completed.

Each pet to use the Passport™ has a Passport Key™ and is successfully programmed to the pet door.

Each Passport Key™ has been tested in the installation location on both interior and exterior side and the Passport™ can read each key.

If installing in a door, no components of the Passport Pet Access Smart System™ will be obstructed by the door opening and closing.

If installing in a wall, you have a Passport™ Wall Entry Kit.The Passport™ fits doors or applications 1” to 2” thick. Wall installations and thicker applications 3½” up to 12” require the Passport™ Wall Entry Kit.

If installing in a wall, there are no objects (such as doors, shrubs, heat pump, etc.) that could obstruct the Passport™ once installed.

If installing in a wall, you have checked for electrical and plumbing fixtures in the wall where you plan to install the Passport™.

Can I install the Passport door in a wall?

Yes, Passport™ Wall Entry Kits are available for wall installations or installation in thicker applications (3 - 12” thick). The Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, smooth, finished look. You may purchase a Passport™ Wall Entry Kit

Installation Step 1: Determine Pet Door Location If installing Passport in a door not made of glass:

Disconnect power adapter from Passport™ (or remove optional rechargeable battery if using).

Disconnect the motion sensor wire from exterior frame prior to installation.

Measure and mark your pet’s shoulder height on the interior side of door.

Draw a level line at your pet’s shoulder height.

Determine location for the pet door.

Draw a vertical center line through the shoulder height line using a level.

Helpful Tip: Mark shoulder height and vertical center line lightly with a pencil or on a piece of tape so marks can easily be erased or removed.

Note: Passport™ Wall Entry Kits are available for wall installations or installation in thicker applications (3 - 12” thick). The Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, smooth, finished look.

Installation Step 2: Preparing Door

Remove door by removing door hinge pins.

Place on a raised level surface such as saw horses.

Place interior side of door facing up. Helpful Tip: Clamp down or weight the door to prevent it from moving.

The Pet Door can be installed with the door hanging based on your skill level. When applying cutting template there should be a minimum of 3” between the bottom and sides of the door and the outer edge of the cutting template to maintain the structural integrity of the door.

Installation Step 3: Cut Pet Door Opening

Make sure there is nothing underneath the door where you will be drilling the holes or cutting the opening.

Drill ½” holes in inside corners and center of top angle of drawn template.

Beginning in one of the holes just drilled, cut along the drawn template lines.

After cutting out the opening, you may need to recut to square the opening. This is necessary for the pet door frame to fit correctly.

Helpful Tip: Use both hands to hold drill steady and straight at a 90° angle.

Helpful Tip: Before cutting pet door opening, apply painter’s or masking tape on jigsaw blade guide and along outer edges of drawn template to help protect door surface from marks and scratches during cutting.

Helpful Tip: Use proper saw blade length and type according to door thickness and material (for example a wood blade for a wood door and a metal blade for a metal door). Cut slowly using both hands to hold the saw steady and straight at a 90° angle. This will prevent the blade from cutting unevenly between interior and exterior sides of the door.

Helpful Tip: If cut piece does not fall out, check underside of door to make sure exterior side has been cut.

Installation Step 4: Install Pet Door

Before putting away your jigsaw, place interior frame (frame with flap) inside the cut-out and check the fit. Then place the exterior frame into the underside of the cut-out to check the fit. If the frames do not easily fit inside the opening, you may need to recut opening before proceeding with installation.

Measure the thickest part (T) of cut-out. Note this measurement. Before installing pet door, you need to determine which screw length is needed for your installation. Depending on your door thickness, the screws may need to be trimmed with a hacksaw or screw cutter. If the screws are too long, the finishing plugs will not fit. Use the Screw Selection Guide to select which screw to use and if it needs to be trimmed.

Helpful Tip: Remove pencil marks and make sure surface is free of debris and shavings before installing frames.

Apply duct tape along top interior and exterior edge of cut-out. Leave approximately 2” uncovered on either side of tape and make sure no excess tape will show outside the frame. This is to cover raw edge of cut-out to keep it from pinching or cutting motion sensor wire.

Place exterior frame into cut-out from the underside of the door.

Align exterior frame flush with bottom of cut-out. Use sawhorse or other flat surface to keep exterior frame in place while installing interior frame.

Plug motion sensor wire from interior frame into connector on the exterior frame.

Without pinching the wire, guide excess wire into space between top edge of door cut-out and tunnel on exterior frame. Align interior frame into cut-out. View both sides of door to ensure the exterior and interior telescoping tunnels are aligned. You should be able to see clearly through all screw holes when your door is aligned properly.

Installation Step 5: Insert Screws and Plugs

Insert mounting screws through interior frame screw holes. Be sure to insert screws into screw holes inside battery compartment. Check to make sure pet door fit is correct and frame is aligned flush. Size Small + has 4 screw holes and Medium has 6 screw holes.

Use a manual screwdriver to tighten screws. Do not over-tighten. Over-tightening can strip the screws or warp the pet door frame.

Insert finishing plugs into screw holes of interior and exterior frames. Align flat edge of plugs with outer edges of frame. Plugs will only fit into frame in one direction.

Optional: Caulk around exterior frame and in between tunnels, where tunnels meet, for improved weather resistance.

Plug power adapter into connector on underside of interior frame.

Route power adapter wire through wire guides in desired direction towards nearest power outlet. Rehang door.

CAUTION:

To avoid tripping, always position the power cord out of the path of foot traffic.

Do not allow your pet to chew on the power cord.

Only use designated power adapter with the product. Do not use power adapter in temperatures below 32° F (0° C) or above 104° F (40° C). Power adapter for inside use only.

Programming the Passport: Changing Door Settings

The default factory settings programmed for your Passport™ can be customized to work for you and your pet(s). Programming the Passport™ can be done by using the door control panel or the Passport™ Computer Application. To use the Computer Application, please see “Connecting Passport™ to Computer.” MAIN MENU This is the default screen on the Passport™. Also if navigating a lower level menu, the screen will time out and return to Main Menu if there is no activity after two minutes. After five minutes of no activity, the LCD screen will go to sleep (like a cell phone or computer). To wake the LCD screen and return to Main Menu, push any key on the 5-Star Navigation.

Setup: Allows you to change door settings for the Passport™ including door operational mode, keypad lock, volume, date/time, low battery mode and language. Also allows changes to pet settings including pet access mode, re-latch time, in-tone/out-tone, adding a pet, removing a pet, renaming a pet and relearning a pet.

Pet n: Displays a list of all pets successfully programmed to the Passport™ (with n being the pet number assigned when programmed if pet is not renamed) along with each pet’s location when last accessing the Passport™ while in Smart Mode. When pet is selected, lists the history of last 4 dates and times the pet accessed the Passport™ while operating in Smart Mode.

DOOR SETTINGS

The Door Settings screen allows you to customize the door operation and settings of the Passport Pet Access Smart System™. To open the Door Settings menu, from the Main Menu select Setup> Door Settings. The Door Settings screen displays the following options:

Door: Allows pet door operational mode to be changed with three mode options: Smart Mode (default factory setting), Open or Locked.

Lock Keypad: Allows the 5-Star Navigation to be disabled by setting a 4 digit PIN number.

Volume: Turns the volume on or off for the audible beeps and sounds (such as In-Tone and Out-Tone). Default factory setting for volume is On.

Date/Time: Sets the date and time used by the Passport™.

Low Battery Mode: When powered by Passport™ Rechargeable Battery, allows the door flap to be set to the Open or Locked position when battery runs low and door shuts down with an optional audible beep. Default factory setting is Off for beep and Locked for flap shut down position.

Language: Allows the current language to be changed. Default factory setting for language is English.

DOOR MODES

The Passport™ has three operational modes: Smart Mode, Open and Locked.

Smart Mode: Allows any pet with a programmed Passport Key™ to access the Passport™ as programmed for that specific pet. This is the default factory setting.

Open: Allows the Passport™ flap system to remain unlocked so any pet or animal can enter or exit, even pets NOT wearing a programmed Passport Key™. The Passport™ will function like a traditional pet door in this mode. Access Modes, In-Tone, Out-Tone, Pet Location, Pet Tracking are disabled in Open Mode.

Locked: Shuts and locks the Passport™ flap system so no pet can enter or exit, even if wearing a programmed Passport Key™.

To change Door Operational Mode, from the Main Menu, select Setup > Door Settings then select Door. Use the right arrow key to scroll through options to select Smart Mode, Open or Locked. Press left arrow/back key to return to Main Menu.

Lock Keypad

The Lock Keypad setting allows the 5-Star Navigation buttons to be disabled by setting a 4-digit PIN number. This is helpful to prevent a child from changing the door or pet settings.

To Lock Keypad:

1. From Main Menu, select Setup > Door Settings. Use down arrow key to highlight Lock Keypad and right arrow to select.

2. Use up and down arrow keys to select your 4-digit PIN number. Use right and left arrow keys to move between the fields.

3. Once last digit is selected, press enter key to accept. The LCD screen will display Keypad Locked. You may want to write down your PIN number and store it in a secret place for safe keeping.

To Unlock Keypad:

1. Press any button on the 5-Star Navigation and the Unlock Keypad screen will appear.

2. Use up and down arrow keys to enter 4-digit PIN number. Use right and left arrow keys to move between the fields.

3. Press enter key to accept and unlock 5-Star Navigation buttons. If incorrect PIN number is entered, the keypad will remain locked. If you cannot remember your PIN number, contact our Customer Care Center.

Volume Control

The Passport™ has several optional audible alerts such as Low Battery Mode, In-Tone and Out-Tone. The Volume for these audible alerts can be turned off or on. The default factory setting for Volume is On. To change Volume, from Main Menu select Setup > Door Settings. Use down arrow key to highlight Volume. Use right arrow key to turn volume off or on. Press left arrow/back key to return to Main Menu.

Date and Time

During the “Initial User Setup,” the Date and Time format and current date and time should be set. The Date and Time may need to be changed if you move to a different time zone or country or during Daylight Saving Time.

To change Date and Time, from Main Menu, select Setup > Door Settings use down arrow key to highlight Date/Time. Press right arrow key to select. Use down arrow key to highlight which setting to change. Use right arrow key to change the setting. When setting Time or Date, use right and left arrow keys to move between the fields and press enter key to accept once last field is set.

Low Battery Mode

When powered by the rechargeable battery, the Passport™ enters Low Battery Mode before the battery becomes too low to properly operate the flap. An alert will appear on the LCD screen when the Passport™ enters Low Battery Mode. In Low Battery Mode, the Passport™ flap shutdown position can be set to either Open or Locked. Also an optional audible beep can be set to notify you when the battery is low. The factory settings for Low Battery Mode are Locked for the flap shutdown position and Off for the audible beep.

To change Low Battery Mode, from Main Menu, select Setup > Door Settings. Use down arrow key to highlight Low Battery Mode. Press right arrow key to select. Use down arrow key to highlight which setting to change. Use right arrow key to change the setting.

Language

The Passport™ default language setting is English. The Language screen allows the language of the Passport™ to be changed. From Main Menu select Setup > Door Settings. Use down arrow key to highlight Language and right arrow key to select. Use up and down arrow keys to highlight desired language. Press right arrow key to change language. Press left arrow/back key to return to Main Menu.

Programming the Passport: Changing Pet Settings (Individual Access, Each Pet)

The individual pet settings allow you to customize settings and access to the Passport™ by pet for pets wearing a programmed Passport Key™. It is very useful if you have multiple pets which need different access options or settings (for example, if the cat needs different access than the dog). The default individual pet setting is Master Access until changed. Also, if you have a different setting programmed for an individual pet, it overrides the Master Access settings for that specific pet.

Door Operational Mode must be set to Smart Mode for the individual pet settings to work. To change access and settings for a specific pet, from Main Menu select Setup > Pet Settings. Use down arrow key to highlight desired pet, then press right arrow key to select. Under each individual pet menu you will find the following options:

Pet Access: Menu where you can change the Access Mode, Re-latch time, In-tone and Out-tone for an individual pet.

Rename Pet: Allows the default Pet n (where n is the next available number) name assigned by the Passport™ to be changed to actual pet name or allows name to be changed.

Relearn Pet: Allows Passport™ to keep a pet’s programmed settings if for some reason the pet has to be re-programmed (for example, if replacing the pet’s Passport Key™).

Remove Pet: Allows a pet who is programmed to the Passport™ to be deleted with all programmed settings removed.

PET ACCESS (INDIVIDUAL PET)

Under each individual pet, the Pet Access menu allows the Access Mode, Re-latch Time, In-Tone and Out-Tone to be changed for that specific pet. To open the Pet Access menu, from Main Menu select Setup > Pet Settings > Pet n (or name of pet) > Pet Access. Press right arrow key to select. Under the Pet Access menu are the following options: Mode: Access mode set for the individual pet which overrides the Master Access Mode. There are five modes: Master (which is the default factory setting), In/Out, In-Only, Out-Only and Timer.

Re-latch Time: Default re-latch time is 2 seconds but can be changed from 1 second to 60 seconds for each pet and is useful if you have an older or slower pet. If Master Mode is selected as the individual pet access mode, then the individual re-latch time cannot be adjusted.

In-Tone: Default is off but 10 tone options available. If Master mode is selected as the individual pet access mode, then the individual in-tone cannot be adjusted.

Out-Tone: Default is off but 10 tone options available. If Master mode is selected as the individual pet access mode, then the individual out-tone cannot be adjusted.

PET ACCESS MODES (INDIVIDUAL PETS)

The Access Mode can be programmed for each individual pet wearing a programmed Passport Key™. This allows you to customize access based on each of your pet’s needs. The Access Mode options available are:

Master: Under each individual pet, when Master mode is selected, the pet will be programmed to all settings under Master Access including Access Mode, Re-latch Time, In-Tone and Out-Tone. Master is factory default individual Pet Access Mode.

In/Out: Allows a pet with a programmed Passport Key™ to enter and exit the Passport™ as they please.

In Only: Allows a pet with a programmed Passport Key™ to enter but not exit the Passport™.

Out-Only: Allows a pet with a programmed Passport Key™ to exit but not enter the Passport™.

Timer: Allows the other pet access modes (In/Out, In-Only, Out-Only) to be programmed at specific times of day by pet if wearing a programmed Passport Key™. Four programmable time slots available with a minimum of two programmed times required.

To change Pet Access Mode, from Main Menu select Setup > Pet Settings > Pet n (or name of Pet) > Pet Access. Use right arrow to select. Use right arrow key to scroll through Pet Access Modes to select desired mode: Master, In/Out, In-Only,Out-Only or Timer. Press left arrow/back key to return to Main Menu.

If Master Mode is selected, all other setting options under the Pet’s menu will not show on the screen because they cannot be changed. These settings for the pet will default to the ones under Master Access. If Timer Mode is selected, Access Times must be set with a minimum of two programmed times required.

Timer Mode (Individual Pet)

Timer mode under each pet allows you to set the Passport™ to one of the other access options (In/Out, In-Only, or Out-Only) for that specific pet

Setting Timer Mode:

From Main Menu select Setup > Per Settings > Pet n (or pet’s name) > Mode. Press right arrow key to scroll to Timer option to select. Once Timer Mode has been selected, Access Time will appear at the bottom of the Pet n Menu list. Use down arrow key to highlight Access Time then right arrow key to select. The Access Time screen will list four available time slots. Press right arrow key to select first time slot. The first line listed on Access Time menu is to select the pet access mode. Use right arrow key to scroll through and select desired pet access mode: In/Out, In-Only or Out-Only. Use down arrow key to highlight Time. Press right arrow key to enter specific time for your pet to have type of access you just selected in Step 5. After you use arrow keys to enter desired time, press enter key to accept. Press left arrow/back key to return to Access Time menu screen. Use down arrow key to highlight second time slot. Press right arrow key to select.

Repeat Steps 5 & 6 to select pet access mode and schedule time for the access. Repeat steps for as many times as you want to schedule. Remember a minimum of 2 programmed times are required but up to 4 time slots are available. After you select and enter desired access options and scheduled times, review the Access Time menu screen to make sure what you entered is correct.

If 2 time slots have NOT been programmed, you will receive an error screen. The Pet Access Mode will then default back to In/Out Mode. Timer Mode Example: It might be helpful to think of Timer Mode in the form of a 24 hour or clock timeline. If you want your pet to have full access during the daytime (for example, from 7 am in the morning until the late evening) but want your pet indoors at night (for example, starting at 7 pm), you would want to set that specific pet’s access mode to In/Out at 7 am and to In-Only access mode at 7 pm.

To Remove Timer Mode Access Time:

From Main Menu select > Setup > Pet Settings > Pet n > Pet Access > Mode. Press right arrow key to scroll to Timer option to select. Once Timer has been selected, Access Time will appear at bottom of Pet n menu list. Use down arrow key to highlight Access Time then right arrow key to select. Use up and down arrow keys to highlight which Access Time slot you wish to remove. Press right arrow key to select. Use down arrow key to highlight Remove and right arrow key to select. The time slot on the Access Time Menu should now be removed. Please remember you must have a minimum of two programmed Access Times entered for Timer Mode to work.

Timer Mode can be disabled by setting a different Pet Access Mode, while keeping the programmed Timer Mode settings. This might be useful if you want to use Timer Mode during the week for a specific pet and a different Pet Access Mode on the weekend.

Re-latch Time (Individual Pet)

The Re-latch Time is the amount of time it takes the pet door flap to re-lock after the Passport Key™ is no longer detected. The factory default Re-latch Time is set to 2 seconds but can be changed from 1 second to 60 seconds for each pet. This is especially useful if you have an older or slower pet who may need more time than other pets to go through the flap before it re-locks. The Re-latch Time can only be changed by pet if the individual pet access mode is NOT set to Master.

To change Re-latch Time, from Main Menu select Setup > Pet Settings > Pet n (or pet name). Use right arrow key to select. Press down arrow key to highlight Relatch Time then use right arrow key to scroll through to find desired Re-latch Time. Press left arrow/back key to return to Main Menu

In-Tone & Out-Tone (Individual Pet)

Optional audible alerts can also be set by pet to let you know when a pet enters or exits with the In-Tone and Out-Tone settings. The default factory setting for both In-Tone and Out-Tone is Off, but these can easily be changed to one of 10 audible tones. This is helpful if you want to know when a specific pet comes in or goes out using the Passport™. In-Tone and Out-Tone can only be changed by pet if the individual pet access mode is NOT set to Master. Door Operational Mode must be set to Smart Mode for In-Tone and Out-Tone to work.

To change In-Tone or Out-Tone: from Main Menu select Setup > Pet Settings > Pet n (or pet name). Use right arrow key to select. Use down arrow key to highlight In-Tone or Out-Tone (whichever one you want to change). Use right arrow key to scroll through the ten options to select desired audible tone (each tone will play when selected) or to turn tone off. Press left arrow/back key to return to Main Menu.

Rename Pet

The default Pet n (where n is the next available number) name assigned by the Passport™ can be changed to the actual pet’s name or the current name can be changed to a different name at any time.

To Rename Pet: From Main Menu select Setup > Pet Settings > Pet n (or pet name) > Rename Pet. Press right arrow key to select. The rename pet text screen will appear. Use arrow keys on 5-Star Navigation to scroll through the text entry screen to Clr. Press enter key on 5-Star Navigation to clear name. Use arrow keys to select letters on text screen to type pet’s name. Select the symbol on text screen to complete the new name.

Relearn Pet If for some reason a pet has to be re-programmed (for example, if replacing a pet’s Passport Key™), Relearn Pet allows the Passport™ to relearn the pet while keeping the pet’s programmed settings. Before proceeding, make sure your pet’s Passport Key™ is nearby since relearning pet is time sensitive with 30 seconds for the pet to be relearned. Any other Passport Key™ accessories near the pet door will prevent proper programming. Also do NOT hold the Passport Key™ in your hand against LCD screen when you select Relearn Pet. This could prevent the Passport Key™ from programming properly.

To Relearn Pet: From Main Menu select Setup > Pet Settings > Pet n (or pet name) > Relearn Pet. Hold your pet’s Passport Key™ 5” to 6” away from center of main flap and parallel to flap. Patiently hold key in this position and wait for it to program during 30 second countdown. DO NOT HOLD KEY AGAINST FLAP. It is very important Passport Key™ is programmed at least 5” to 6” from flap so the Passport™ will consistently read the key when worn by your pet. When pet is successfully relearned, you will hear 3 beeps and LCD screen will return to Pet n menu. Press left arrow/back key to return to Main Menu. Remove Pet Removing Pet allows a pet to be deleted from the Passport™ with all programmed settings removed. Removing a pet cannot be undone. Please make sure you want to remove a pet before completing these steps.

To Remove Pet, from Main Menu select Setup > Pet Settings > Pet n > Remove Pet. A confirmation screen will appear. Use up arrow key to highlight Yes and press right arrow key to remove pet.  

Programming the Passport: Changing Pet Settings (Master Access, All Pets)

The Passport™ allows you to set the same access option and settings for all pets with the Master Access option or to set access and custom settings by individual pet within the Pet Settings menu.

To open the Pet Settings menu, from the Main Menu select Setup> Pet Settings. The Pet Settings screen displays the following options:

Master Access: Easily allows the same pet access mode and pet settings to be set for all pets. This is the default factory pet setting for all pets when first programmed to the Passport™.

Add Pet: Allows additional pets to be programmed to the Passport™ with the purchase of additional Passport Key™ accessories (sold separately). Up to 20 pets can be programmed.

Pet n (or Pet Name): Where Pet n’s (or Pet Name) individual access and pet settings can be changed. All pets that have been successfully programmed to the Passport™ will show under Pet Settings menu below Add Pet.

MASTER ACCESS

With Master Access, you can easily set the same access option and settings for all pets programmed to the Passport™ without the need to individually program by pet. Master Access is the default access setting when pets are first programmed to the Passport™. Door Operational Mode must be set to Smart Mode for Master Access setting to work.

To open the Master Access menu from Main Menu select Setup > Pet Settings > Master Access. Under the Master Access menu you will find the following options:

Mode: Access mode for any pet set to Master Access. There are four access modes: In/Out (which is default factory setting), In-Only, Out- Only and Timer.

Re-latch Time: Amount of time the Passport™ multi-point locking U-flap system takes to re-latch and lock once a Passport Key™ is no longer detected for any pet set to Master Access.

In-Tone: Optional audible tone that sounds when any pet set to Master Access and wearing a programmed Passport Key™ comes in. Default factory setting is Off with 10 sound options available.

Out-Tone: Optional audible tone that sounds when any pet set to Master Access and wearing a programmed Passport Key™ goes out. Default factory setting is Off with 10 sound options available.

MASTER ACCESS MODES

There are 4 Master Access Modes: In/Out, In-Only, Out-Only, and Timer.

In/Out: The default access mode and allows any pet wearing a programmed Passport Key™ to enter or exit as they please.

In-Only Mode: Allows pet(s) wearing a programmed Passport Key™ to enter through the Passport™ but pet(s) cannot exit. This is useful if you need to take your pet(s) to the vet or if you want to keep your pet(s) in at night.

Out-Only Mode: Allows pet(s) wearing a programmed Passport Key™ to exit through the Passport™ but pet(s) cannot enter.

Timer Mode: Allows the other access modes (In/Out, In-Only, Out-Only) to be programmed at specific times of day for pet(s) wearing a programmed Passport Key™. Four programmable time slots available with a minimum of two programmed times required.

To Change Master Access Mode:

To change the Master Access Mode, from Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. Mode will be displayed at top of Master Access Menu. Use right arrow key to scroll through and select desired mode option (In/Out, In-Only, Out-Only or Timer). Press left arrow/back key to return to Main Menu. If Timer Mode is selected, Access Times must be set with a minimum of two programmed times required.

Timer Mode (Master Access)

Timer mode under Master Access Mode allows you to easily set the Passport™ to one of the other access options (In/Out, In-Only, or Out-Only) at specific times of day for all pets wearing a programmed Passport Key™. This is useful if you want your pets to have a certain access during a specific time period (for example at night). There are four programmable time slots available with a minimum of two programmed times required. The two times are required to prevent your pet from accidentally being locked out or in.

Setting Timer Mode:

  1. From Main Menu select Setup > Pet Settings > Master Access > Mode. 
  2. Press right arrow key to scroll to Timer option to select. 
  3. Once Timer Mode has been selected, Access Time will appear at bottom of Master Access Menu list. Use down arrow key to highlight Access Time then right arrow key to select. 
  4. The Access Time screen will list four available time slots. Press right arrow key to select first time slot. 
  5. The first line listed on Access Time menu is to select the pet access mode. Use right arrow key to scroll through and select desired pet access mode: In/Out, In-Only or Out-Only. 
  6. Use down arrow key to highlight Time. Press right arrow key to enter specific time for your pet(s) to have type of access you just selected in step 5. After you use arrow keys to enter desired time, press enter key to accept. Press left arrow/back key to return to Access Time menu screen. 
  7. Use down arrow key to highlight second time slot. Press right arrow key to select. 

Repeat steps 5 & 6 to select pet access mode and scheduled time for the access. Repeat steps for as many times as you want to schedule. Remember a minimum of 2 programmed times are required but up to 4 time slots are available. After you select and enter desired access options and scheduled times, review the Access Time menu screen to make sure what you entered is correct. If 2 time slots have NOT been programmed, you will receive an error screen. The Master Access Mode will then default back to In/Out Mode.

Timer Mode Example: It might be helpful to think of Timer Mode in the form of a 24 hour or clock timeline. If you want your pet(s) to have full access during the daytime (for example, from 7 am in the morning until the late evening) but want your pet(s) to be indoors at night (for example, starting at 7 pm), you would want to set the access mode to In/Out at 7 am and then the access mode to In-Only at 7 pm.

To Remove Timer Mode Access Time:

  1. From Main Menu select Setup > Pet Settings > Master Access > Mode. 
  2. Press right arrow key to scroll to Timer option to select. 
  3. Once Timer has been selected, Access Time will appear at bottom of Master Access Menu list. Use down arrow key to highlight Access Time then right arrow key to select. 
  4. Use up and down arrow keys to highlight which Access Time slot you wish to remove. Press right arrow key to select. 
  5. Use down arrow key to highlight Remove and right arrow key to select. The time slot on the Access Time Menu should now be removed. Remember you must have a minimum of two programmed Access Times for Timer Mode to work. 

Timer Mode can be disabled by setting a different Master Access Mode, while keeping the programmed Timer Mode Settings. This might be useful if you want to use Timer Mode during the week and a different Master Access Mode on the weekend.

Re-latch Time (Master Access)

The Re-latch Time is the amount of time it takes the pet door flap to re-lock after the Passport Key™ is no longer detected. Under Master Access the same Re-latch Time is easily set for all pets. The factory default Re-latch Time is set to 2 seconds but can be changed from 1 second to 60 seconds. A longer Re-latch Time may be needed if you have older or slower pets.

To change Re-latch Time, from Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. Use down arrow key to highlight Relatch Time then use right arrow key to scroll through to find desired Re-latch Time. Press left arrow/back key to return to Main Menu.

In-Tone & Out-Tone (Master Access)

Optional audible alerts can easily be set for all pets wearing a programmed Passport Key™ to let you know when they enter or exit with the In-Tone and Out-Tone settings. The default factory setting for both In-Tone and Out-Tone is off, but these can easily be changed to one of 10 audible tones. Note: Door Operational Mode must be set to Smart Mode for In-Tone and Out-Tone to work.

To change In-Tone Or Out-Tone, from Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. Use down arrow key to highlight In-Tone or Out-Tone (whichever one you want to change). Use right arrow key to scroll through the ten options to select desired audible tone (each tone will play when selected) or to turn tone off. Press left arrow/back key to return to Main Menu.

ADD PET

The Passport Pet Access Smart System™ allows up to 20 pets to be programmed or added with the purchase of additional Passport Key™ accessories (see “Replacement Parts and Accessories” page 29. Adding a pet’s Passport Key™ is time sensitive. You will have 30 seconds to add a pet to the system so make sure pet’s Passport Key™ is nearby before adding pet. Only one pet/Passport Key™ at a time can be programmed. Any other Passport Key™ accessories near the pet door will prevent proper programming. Also, do NOT hold the Passport Key™ in your hand against the LCD screen when you select Add Pet. This could prevent the Passport Key™ from programming properly.

To Add Pet:

  1. Go to Main Menu > Setup > Pet Settings > Add Pet. 
  2. Hold the Passport Key™ 5” to 6” from center of main flap and parallel to flap. Patiently hold key in this position and wait for it to program during the 30 second countdown. DO NOT HOLD KEY AGAINST FLAP. It is very important Passport Key™ is programmed at least 5” to 6” from flap so the Passport™ will consistently read key when worn by your pet. 
  3. When your pet’s Passport Key™ is successfully programmed, you will hear three beeps and the rename pet text screen will appear. Pet n (with n being the next available number) will be listed at the bottom of the screen. You can leave the pet name as default Pet n or you can rename the pet. 
  4. To rename pet, use arrow keys on 5-Star Navigation to scroll through text entry screen to Clr. Press enter/select key on 5-Star Navigation to clear name. Use arrow keys to select letters on the text screen to type pet’s name. Select the symbol on text screen to complete the new name. Repeat these steps for each pet you want to add to the Passport™. 

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Warranty Information

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.

Fax: 800-332-7942

Mail:

Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932

ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY

WHAT IS COVERED:

Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE:

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED:

This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

REGISTERING THE PRODUCT:

Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

MAKING A WARRANTY CLAIM:

To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

DISCLAIMERS:

Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.

GOVERNING LAW:

This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PUMP WARRANTY:

Fountain replacement pumps when purchased individually have a 90-day warranty.

Limited Warranty for PetSafe Certified Refurbished Products

Effective January 1, 2010

For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:

  • Fully tested 
  • Refurbished by replacing any defective modules identified during testing 
  • Thoroughly cleaned and inspected 
  • Repackaged (including appropriate manuals, probes, wire, new boxes, etc.) 
  • Re-inspected prior to being sold 

PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Making a Warranty Claim

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.