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Hale "Omni" Pet Door for Sash Windows

Hale "Omni" Pet Door for Sash Windows

Regular price
$719.99
Sale price
$719.99
Regular price
Sold out
Unit price
per 
Shipping calculated at checkout.
White
Brushed Aluminum
Arizona Beige
Bronze (Very Dark Brown)

  • 8 Fits securely in single or double-hung sash windows
  • Dual-pane glass and double flaps ensure year-round energy efficiency
  • Extruded aluminum frame available in four colors
  • Lightweight flaps make it easy for pets of differing sizes to use
  • Can be customized to fit window tracks as small as 1/2"
  • We'll need more information to complete your order.  In your Order Confirmation email there is an Orange button with "Finish Your Order".  Click on it to enter to answer questions to finish your order. Thank you!
  • NOTE:  Built-to-order, your custom order can take up to 8 weeks to build

Product Details


The Hale Omni Panel Pet Door is designed to fit in single or double-hung vertically-sliding windows. Featuring dual-pane glass and double vinyl flaps, these Omni doors are engineered to perform in severe climates, whether hot or cold. Not only will it accommodate both dogs and cats, they come in eleven different sizes to ensure that you get the perfect fit for your pets. Avoid cutting holes in doors or walls with this easy-to-install sash window pet door.

Features:

    • Extruded aluminum framing designed to fit in a window track that is 7/8" or wider, but can be customized to fit tracks as small as 1/2" thick.
    • Available in four frame colors: White, Arizona Beige, or Brushed Aluminum.
    • High-density polyethylene locking cover is extremely shock and impact resistant.
    • Nylon weather stripping lines the flap to prevent airflow.
    • Black vinyl weatherstripping included to attach to the back of your window to prevent air leakage.
    • Installs using pressure-exerting nut and bolt assembly. No drilling required.

 

Benefits:

    • Dual-pane glass and double flaps increase insulation and wind resistance.
    • Lightweight flaps allow for pets of varying sizes to share a larger size.
    • Clear flaps are easy for pets to use and see-through.
    • No permanent alterations required when installing the Omni door.
    • Able to fit in windows with odd track widths.
    • Gives your pets the freedom to come and go when they please.

 

Ordering Instructions: These pet doors are custom-made, returns are allowed a 50% credit toward the purchase of another Hale pet door.  Please double-check that you are providing the correct measurements prior to confirming your purchase.

    • Provide the side of the window on which you want the flap to be (left or right when facing the panel from the inside of the house).
    • Provide the full width of your window. Measure from inside the track on the left to the track on the right.  Do not go into the track on the right. The unit will have 3" of width adjustment.
    • Provide the height in inches that you can raise your window.
    • Provide the width of the window track.
    • Provide the height above your window when it is closed.
    • Provide the depth of the bottom track (measuring inside the track with the window up).

 

Please Note: Because these pet doors are custom-made, returns are allowed a 50% credit toward the purchase of a different Hale pet door. Please double-check that you've provided the correct measurements for your window prior to confirming your purchase.


Size Chart

Flap Dimensions:

5 1/2"w x 7 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

10 15/16"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

6 1/2"w x 9 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

13 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

8 1/2"w x 12 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

15 15/16"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

8 1/2"w x 16”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

19 5/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 16”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

19 5/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 19 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

23 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 23 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

27 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 27 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

31 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

14"w x 19 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

23 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

14"w x 23 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

27 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

15 1/2"w x 27 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

31 1/8"

How high you must raise your window in order to fit the panel into the track.
Flap SizeFlap DimensionHeight to Raise WindowRecommended Pet Height
Small5 1/2" w x 7 1/2" h10 15/16"5" - 10"
Small Medium6 1/2" w x 9 1/2" h13 1/8"5" - 11"
Medium8 1/2" w x 12 1/2" h15 15/16"5" - 14"
Tall Medium8 1/2" w x 16" h19 5/8"5" - 22"
Large11" w x 16" h19 5/8"5" - 23"
Tall Large11" w x 19 1/2" h23 1/8"5" - 28"
Tall Large Plus11" w x 23 1/2" h27 1/8"5" - 33"
Extra Tall Large11" w x 27 1/2" h31 1/8"5" - 40"
Extra Large14" w x 19 1/2" h23 1/8"5" - 29"
Extra Large Plus14" w x 23 1/2" h27 1/8"5" - 34"
Giant15 1/2" w x 27 1/2" h31 1/8"5" - 44"

Do not know which flap size to get? Here is a measurement guide to help you out.

Find The Best Pet Door Size For My Pet

A

Pet Height: inches

B

Pet Width: inches

Please fill the above fields.

Additional Information

Frame Material

Extruded Aluminum

Flap Material

Vinyl

Flap Colors

Clear

Flap Thickness

1/8

Dual or Single Pane

Dual Pane

Warranty Period

5 years limited

Return Period

30 days

Locking Cover Material

Polycarbonate

Your Maximum Pet Size

Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs, X-Large Dogs

Climate Suitability

Severe-4 Season

Type of Window

Sash (Up & Down)

Flap Design

Double, One Part, Flexible, Thin Flap

Ability to Lock Flap

Separate Locking Cover-Loads from Top

Can Be Installed In

Sash Windows

Sealing Value

High

Wind Resistance

High

Replacement Flaps Available

Yes

Insulation Value

High

Installation Instructions

installation video image
Installation icon Difficulty Easy
Installation icon Steps 08
Installation icon Time Required 0.5 hours
Installation icon Sections 01
Installation icon Flags 01

Parts

  • Sash Window Pet Door
  • Weatherstripping

Tools

  • None

Please read instructions & notes thoroughly before installation.

Step 1 Measure Your Pet

  • Before you install your sash insert, ensure that it is the correct size for your cat. If you’re not sure then going a little larger is better.
  • While cats can force their way through smaller openings, it can be damaging over time and lead to back problems.
  • However, with a window installation, the size of the cat door will be limited by the size of the window opening. You will want to make sure that the sliding window can open enough to accommodate the sash insert as shown in Figure 1.

Step 2 Clean the Window

  • Clean both sides of the glass window panes.
  • There will be some overlap of the window panes (Figure 1) when you are finished installing the window insert.
  • It is very hard to clean between these panes of glass with the insert installed so cleaning well beforehand is recommended.

Step 3 Apply Weatherstripping

  • Unroll the strips of fuzzy gray pile weather-stripping and feed them into the channels running along the window panel.
  • These channels will be on the side of the sash that your window closes against.

Step 4 Install the Panel

  • Slide open the window and place the cat door into the window track.
  • Angle the stationary side of the sash into the window track.
  • Insert the rest of the sash into the window track and slide the U channel into the window frame. Move the sliding plate to the side to expose the adjusting nuts.

Step 5 Tighten the Nuts

  • Tighten the adjusting nuts with your fingers. Slide the window closed to see if there are any gaps or spaces between the sash and the window.
  • If there are any spaces, tighten one of the nuts to make the sash lean one way or the other.
  • Once you are satisfied with the placement, use a wrench to tighten the nuts and secure the sash firmly in place.

Step 6 Tighten the Screws

  • Slide the piece of weatherstripping at the top edge of the sash to expose the slider adjusting screws for the slider plate.
  • Loosen both preset screws one or two full turns. If you loosen them too much, it might cause the slider plates to fall out.
  • Push the slide plates up until they stop. Tighten the screws to secure it into place and replace the fuzzy weatherstripping over it.
  • There will be a gap above the fuzzy weather-stripping between the edge of the panel and the edge of the adjustment unit. Cover it with a piece of foam.
  • Close the window and inspect for any gaps. If there are any, fill it in with the foam weatherstripping.

Step 7 Apply Vinyl Weatherstripping

  • Place vinyl weather-stripping on the top edge of the opening window or the bottom edge of the stationary window to seal the gap created by overlapping glass.
  • Clean the edge of the spot that you chose with rubbing alcohol to ensure a good seal.
  • Cut vinyl weather-stripping to the proper length with scissors or a knife.
  • Remove the protective paper from the adhesive area and press firmly into position.

Step 8 Secure the Panel

  • If you so desire, you can put a screw or two (not included) through the window frame to prevent the window from being opened.
  • Be very careful not to drill into the glass. If you hit the window pane with either the tip of the drill bit or a screw, it will shatter.
  • The glass in the cat door comes all the way to the edge of the frame, so don’t try to drill into the cat door frame at all.

Videos

How to Measure Your Sash Window for a Pet Door




FAQ

How do I measure my track?

The overall width of the window measurement would be from the deepest part inside the track on the left to the track on the right (not going all the way inside).

How do I measure my width?

This is the measurement of the track the window slides up and down in from the inside to the outside.

Is what side the flap is mounted on from the inside looking out?

Yes, if you are inside the house do you need the flap on the right or left.

Is this going to insulate?

Since the dog door has double flaps and the panel has dual pane glass it is among the better insulating pet doors for sash windows.

Are the flaps really clear?

Yes, they are a clear flexible vinyl material.

Can you lock it?

It will come with a slide in closing cover that you can choose the load direction for. So it will slide in from the left or right side, not the top. It is made of a very durable starboard plastic material which is held in place with a pin lock.

Is it easy to install?

You would need a wrench in order to loosen and tighten the nuts that hold it in place. You don't need to drill the panel into place in the track, but you can if you choose for extra stability.

Will this work for dogs and cats?

It is one of the best brands for big and small pets sharing the same door.

Will this work in a vinyl window?

Yes it can work in vinyl and double hung windows, as long as your window specs fall within the dimensions.

Can I lock the window?

They will include a custom charley bar.

How much does shipping cost?

Shipping is calculated at checkout.

Warranty

Hale Pet Door 5 Year Limited No Fault Warranty

All parts—including flaps—and labor.

Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.

HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below).

1st year – 100% of all parts and labor; 2nd year – 50% of all parts and labor; 3rd year – 40% of all parts and labor; 4th year – 30% of all parts and labor; 5th year – 20% of all parts and labor.

This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.

A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on the glass after the first year.

B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.

C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.

HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mismeasuring, or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if the damage is due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. reserves the right to inspect any and all products before honoring any claim.



Customer Reviews

Customer Reviews
4.7 Based on 7 Reviews
5 ★
71% 
5
4 ★
29% 
2
3 ★
0% 
0
2 ★
0% 
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1 ★
0% 
0
Customer Photos
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Filter Reviews:
DC
05/21/2022
Denise C.
United States

Perfect!

My fenced in back yard was not accessible through a door. When I found this pet door for windows I was so excited. It had to be customized because I have replacement windows, the fit is perfect and the color matches my window. Now my boys, a beagle and a goldendoodle, have free access to the backyard. I no longer have to put them on a leash just to get into the back yard!

PP
04/03/2022
Preston P.
United States United States

Just what we needed

I was nervous ordering this online because I had to provide the measurements, but it fit perfectly. Works great. Easy to install, and then if necessary to uninstall later.

A
09/25/2018
Anthony

Looks an works perfect

I wanted something that was going to match my window (in size and color) and this worked to my liking. The customer service dept walked me through how to order it so that it would fit just right, and I couldn't be more pleased. Make sure you get all of your measurements right the first time, because apparently you can't return this sucker if it doesn't fit! Yikes!

D
12/21/2017
Donna

High Quality

This is a great solution for my window. It is high quality and offered lots of options to solve my unique situation. Make sure you follow the measuring instructions to get the proper fit.

A
12/20/2017
Ashley

Get what you pay for

Yeah, like the others said it is expensive, but the quality is way above others I have seen. Also it has two flaps and double pane glass so it should pay for itself in electric costs.

Hale "Omni" Pet Door for Sash Windows

White / Small Edit

Hale

Size Chart

Flap Dimensions:

5 1/2"w x 7 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

10 15/16"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

6 1/2"w x 9 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

13 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

8 1/2"w x 12 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

15 15/16"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

8 1/2"w x 16”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

19 5/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 16”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

19 5/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 19 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

23 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 23 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

27 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

11"w x 27 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

31 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

14"w x 19 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

23 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

14"w x 23 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

27 1/8"

How high you must raise your window in order to fit the panel into the track.

Flap Dimensions:

15 1/2"w x 27 1/2”h

The entry way your dog goes through.
flap dimensions
Height To Raise Window

Height To Raise Window

31 1/8"

How high you must raise your window in order to fit the panel into the track.
Flap SizeFlap DimensionHeight to Raise WindowRecommended Pet Height
Small5 1/2" w x 7 1/2" h10 15/16"5" - 10"
Small Medium6 1/2" w x 9 1/2" h13 1/8"5" - 11"
Medium8 1/2" w x 12 1/2" h15 15/16"5" - 14"
Tall Medium8 1/2" w x 16" h19 5/8"5" - 22"
Large11" w x 16" h19 5/8"5" - 23"
Tall Large11" w x 19 1/2" h23 1/8"5" - 28"
Tall Large Plus11" w x 23 1/2" h27 1/8"5" - 33"
Extra Tall Large11" w x 27 1/2" h31 1/8"5" - 40"
Extra Large14" w x 19 1/2" h23 1/8"5" - 29"
Extra Large Plus14" w x 23 1/2" h27 1/8"5" - 34"
Giant15 1/2" w x 27 1/2" h31 1/8"5" - 44"

Do not know which flap size to get? Here is a measurement guide to help you out.

Find The Best Pet Door Size For My Pet

A

Pet Height: inches

B

Pet Width: inches

Please fill the above fields.

Frame Material

Extruded Aluminum

Flap Material

Vinyl

Flap Colors

Clear

Flap Thickness

1/8

Dual or Single Pane

Dual Pane

Warranty Period

5 years limited

Return Period

30 days

Locking Cover Material

Polycarbonate

Your Maximum Pet Size

Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs, X-Large Dogs

Climate Suitability

Severe-4 Season

Type of Window

Sash (Up & Down)

Flap Design

Double, One Part, Flexible, Thin Flap

Ability to Lock Flap

Separate Locking Cover-Loads from Top

Can Be Installed In

Sash Windows

Sealing Value

High

Wind Resistance

High

Replacement Flaps Available

Yes

Insulation Value

High

Installation Instructions

installation video image
Installation icon Difficulty Easy
Installation icon Steps 08
Installation icon Time Required 0.5 hours
Installation icon Sections 01
Installation icon Flags 01

Parts

  • Sash Window Pet Door
  • Weatherstripping

Tools

  • None

Please read instructions & notes thoroughly before installation.

Step 1 Measure Your Pet

  • Before you install your sash insert, ensure that it is the correct size for your cat. If you’re not sure then going a little larger is better.
  • While cats can force their way through smaller openings, it can be damaging over time and lead to back problems.
  • However, with a window installation, the size of the cat door will be limited by the size of the window opening. You will want to make sure that the sliding window can open enough to accommodate the sash insert as shown in Figure 1.

Step 2 Clean the Window

  • Clean both sides of the glass window panes.
  • There will be some overlap of the window panes (Figure 1) when you are finished installing the window insert.
  • It is very hard to clean between these panes of glass with the insert installed so cleaning well beforehand is recommended.

Step 3 Apply Weatherstripping

  • Unroll the strips of fuzzy gray pile weather-stripping and feed them into the channels running along the window panel.
  • These channels will be on the side of the sash that your window closes against.

Step 4 Install the Panel

  • Slide open the window and place the cat door into the window track.
  • Angle the stationary side of the sash into the window track.
  • Insert the rest of the sash into the window track and slide the U channel into the window frame. Move the sliding plate to the side to expose the adjusting nuts.

Step 5 Tighten the Nuts

  • Tighten the adjusting nuts with your fingers. Slide the window closed to see if there are any gaps or spaces between the sash and the window.
  • If there are any spaces, tighten one of the nuts to make the sash lean one way or the other.
  • Once you are satisfied with the placement, use a wrench to tighten the nuts and secure the sash firmly in place.

Step 6 Tighten the Screws

  • Slide the piece of weatherstripping at the top edge of the sash to expose the slider adjusting screws for the slider plate.
  • Loosen both preset screws one or two full turns. If you loosen them too much, it might cause the slider plates to fall out.
  • Push the slide plates up until they stop. Tighten the screws to secure it into place and replace the fuzzy weatherstripping over it.
  • There will be a gap above the fuzzy weather-stripping between the edge of the panel and the edge of the adjustment unit. Cover it with a piece of foam.
  • Close the window and inspect for any gaps. If there are any, fill it in with the foam weatherstripping.

Step 7 Apply Vinyl Weatherstripping

  • Place vinyl weather-stripping on the top edge of the opening window or the bottom edge of the stationary window to seal the gap created by overlapping glass.
  • Clean the edge of the spot that you chose with rubbing alcohol to ensure a good seal.
  • Cut vinyl weather-stripping to the proper length with scissors or a knife.
  • Remove the protective paper from the adhesive area and press firmly into position.

Step 8 Secure the Panel

  • If you so desire, you can put a screw or two (not included) through the window frame to prevent the window from being opened.
  • Be very careful not to drill into the glass. If you hit the window pane with either the tip of the drill bit or a screw, it will shatter.
  • The glass in the cat door comes all the way to the edge of the frame, so don’t try to drill into the cat door frame at all.

Videos

How to Measure Your Sash Window for a Pet Door




FAQ

How do I measure my track?

The overall width of the window measurement would be from the deepest part inside the track on the left to the track on the right (not going all the way inside).

How do I measure my width?

This is the measurement of the track the window slides up and down in from the inside to the outside.

Is what side the flap is mounted on from the inside looking out?

Yes, if you are inside the house do you need the flap on the right or left.

Is this going to insulate?

Since the dog door has double flaps and the panel has dual pane glass it is among the better insulating pet doors for sash windows.

Are the flaps really clear?

Yes, they are a clear flexible vinyl material.

Can you lock it?

It will come with a slide in closing cover that you can choose the load direction for. So it will slide in from the left or right side, not the top. It is made of a very durable starboard plastic material which is held in place with a pin lock.

Is it easy to install?

You would need a wrench in order to loosen and tighten the nuts that hold it in place. You don't need to drill the panel into place in the track, but you can if you choose for extra stability.

Will this work for dogs and cats?

It is one of the best brands for big and small pets sharing the same door.

Will this work in a vinyl window?

Yes it can work in vinyl and double hung windows, as long as your window specs fall within the dimensions.

Can I lock the window?

They will include a custom charley bar.

How much does shipping cost?

Shipping is calculated at checkout.

Warranty

Hale Pet Door 5 Year Limited No Fault Warranty

All parts—including flaps—and labor.

Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.

HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below).

1st year – 100% of all parts and labor; 2nd year – 50% of all parts and labor; 3rd year – 40% of all parts and labor; 4th year – 30% of all parts and labor; 5th year – 20% of all parts and labor.

This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.

A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on the glass after the first year.

B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.

C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.

HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mismeasuring, or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if the damage is due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. reserves the right to inspect any and all products before honoring any claim.

Customer Reviews
4.7 Based on 7 Reviews
5 ★
71% 
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DC
05/21/2022
Denise C.
United States

Perfect!

My fenced in back yard was not accessible through a door. When I found this pet door for windows I was so excited. It had to be customized because I have replacement windows, the fit is perfect and the color matches my window. Now my boys, a beagle and a goldendoodle, have free access to the backyard. I no longer have to put them on a leash just to get into the back yard!

PP
04/03/2022
Preston P.
United States United States

Just what we needed

I was nervous ordering this online because I had to provide the measurements, but it fit perfectly. Works great. Easy to install, and then if necessary to uninstall later.

A
09/25/2018
Anthony

Looks an works perfect

I wanted something that was going to match my window (in size and color) and this worked to my liking. The customer service dept walked me through how to order it so that it would fit just right, and I couldn't be more pleased. Make sure you get all of your measurements right the first time, because apparently you can't return this sucker if it doesn't fit! Yikes!

D
12/21/2017
Donna

High Quality

This is a great solution for my window. It is high quality and offered lots of options to solve my unique situation. Make sure you follow the measuring instructions to get the proper fit.

A
12/20/2017
Ashley

Get what you pay for

Yeah, like the others said it is expensive, but the quality is way above others I have seen. Also it has two flaps and double pane glass so it should pay for itself in electric costs.