Replacement Flaps & Parts for Dogs & Cats

Q: Do you have a Johnson doggie door replacement flap for my dog door?

A: We do not have the Johnson brand replacement flaps because they have been discontinued. However, we do carry Pride replacement flaps which fit as a replacement for Johnson and PetSafe Ultimate doors. Tons of customers have used Pride Flaps to replace their Johnson and PetSafe Ultimate pet doors.

Q: My door just says "Made in USA", how do I know which flap I need?

A: If your dog door just says "Made in USA," you will need the Ideal Deluxe flap with the rectangular logo if your dog door is aluminum, or the Ideal Original Flap with the rectangular logo if your dog door frame is made of plastic.

Q: Which model is the appropriate replacement flap for my Pet-Eze door?         

A: The PetSafe "Classic" replacement flap is a suitable replacement for the Pet-Eze door. These flaps are being discontinued by PetSafe, so purchasing more than one might be a good choice while they are still available.  

Q: What is the difference between a single and double flap?

A: A single flap doggie door (in most cases) has one flap on the inside of the house while a double flap has two flaps, one on the inside and one of the outside of the house. Single flaps are less expensive, and depending on the climate, can be a better choice. Double flaps insulate better and are recommended for colder areas. Also, double flaps can be more difficult to train your pet to use compared to single flaps because for some timid pets, they may be reluctant to push harder to get through the door.  In cases like this, the Endura Flap and the Hale Pet Doors have adjustable magnets to help with training.

Q: My wall mount is too heavy for my dog to push, could I replace it with a different flap that is easier to push?

A: Flaps are not interchangeable, but if your dog is having difficulty pushing the door open, you can adjust the magnet strength for training by actually moving the magnets. We have an instructional video demonstrating how to adjust the magnet strength on the Endura Flap.

Q: What flap doors do you have that are completely clear for my doggy door?   

A: We have the Ideal “Original” replacement flap, the Ideal “Ruff Weather” replacement flap and the “Protector” pet door replacement flaps, as well as clear flaps manufactured by Hale.  These are specific to the model and manufacturer and are not interchangeable between the brands.

Ideal “Original” Flap	Ideal “Ruff Weather” Flap & Protector Flap

Q: The only thing my flap has on it is the word "Medium" on it, what flap do I need?

A: This depends on the make and dimensions of the flap. The Ideal Original and Ideal Deluxe doors with the rectangular logo have this embossed in the middle of the flap, as well as some of the older Johnson and PetSafe Models.  If the flap is clear go with one of the Ideal choices.  If the flap is tinted and consists of two pieces, an inner and outer vinyl piece, than you would have to go with the Pride as the Johnson flaps have been discontinued.

Q: The measurements of my dog door flap is 15” x 20”. Can I buy that from you?

A: We do have replacement flaps made by Ideal in the Super Large (or XXL) size.  These are specific to Ideal so you must have an Ideal pet door in order to use an Ideal flap.

Q: Why is the replacement for my Pet-Eze door not long enough, is it the correct flap?

A: It is the correct flap, however, there has been a change in the manufacturing process with the newer Pet Eze doors. Some adjusting will have to be done on the customers end in order to get the flap to close tightly to the bottom.

The old Pet Eze doors have a manually adjusted bar. The newer doors had a floating magnet bar. This magnet bar is directly underneath the flap, and attracts the magnets in the flap. The magnet bar is about ½" wide and usually sticks up about ⅛" higher than the rest of the frame. At first glance it may appear that the frame is all one piece, but the center part does move. Over time, that manually adjusted bar drops too low. To adjust the flap properly, grasp the bar on the ends with a pair of pliers and pull it upward, using a wiggling motion. It will adjust out to the top of the frame where you can make it fit your new flap tightly.

Q: I have a door with 3 plastic sections and rubber in between where it bends, what is it?

A: If you have a door that has 3 plastic sections with rubber in between where it bends, you either have an Ideal Ultra Flex, or the Ideal Draft Stopper Pet Door. The replacement flap for both models will be the same.

Ideal Ultra Flex, or the Ideal Draft Stopper Pet Door

Q: What are some dog doors that have rigid flaps?  

A: Plexidor, Mason Pet Doors, Gun Dog Doors, Carlson Pet Doors, Magnador, Cat-Mate, and all of the electronic or magnetic employ rigid flaps as well.

Q: How do I determine what size flap is best for my size pet?             

A: The most efficient way that you should measure your pet is from the bottom of their feet to the tallest part of their back, to get an understanding of what height you would need. To measure for width of a flap, you can open a door in your home wide enough for your pet to walk through comfortably with a little room on either side and measure that opening. Another approach is to cut an opening in a piece of cardboard to the exact flap dimension we have listed on the size chart, and see if your pet can pass through easily. This method typically works the best for cats and small dogs. Remember, give a little extra height for a wall-through installation, or if both tall and short pets must share the same door.

Q: Do flap warranties cover chewing generally?

A: No, generally flap warranties do not cover chewing by pets. Some kennel doors, like the Gun Dog pet doors, do cover chewing. You can view warranty information by clicking the “View Warranty” link under the review stars on each product page.

Q: Why would I not want a rigid flap?    

A: Rigid flaps can pinch your pet, causing injury.  This occurs when the pet goes through only a little, as in putting a paw out, then abruptly pulls back.  Since the rigid flap doesn't bend as the flexible types do, they can get caught between the flap and frame. Also, would you want to open a door with your face if the door was hard? Flexible flaps are safer are more “dog-face friendly”.   

Q: Can I buy just the U-shaped Pride frame?

A: No, the Pride Replacement Flap is sold only as a complete unit.

Q: Does it screw in at the top or slide in?

A: There are really only two manufacturers that have flaps that will slide in at the top, PetSafe and Ideal (Deluxe Metal Frame). In both cases there will be nubs that stick out at the top which slide in to a channel at the top of the frame that holds the flap.

Q: Don't know what brand I have can you help?

A: Yes, there are subtle differences that we can pull out if you email a photo to our customerservice@petdoors.com. Even though some doors look like they could be identical, as with Ideal and Barks bar brands, slight differences mean they will not work with each other.

Q: Why are the replacement flaps as expensive as the door?

A: Prices change over time, so sometimes the price of a replacement flap may be the same price that you paid for a pet door several years ago. With some pet doors, the flap is the main component and where a significant portion of the cost is found.

Q: Do you carry parts for all models?

A: We do carry most replacement flaps, however some items like the metal bracket kit for PetSafe panels, and Ideal closing covers must be purchased directly from the manufacturer.

Q: Why don't pride flaps come in clear?

A: Pride decided to use recycled rubber to manufacture their flaps and don't offer them in clear

Q: Can I buy an Ideal Original large dog door flap?

A: Yes, even though the pet door frame is no longer being made, we have replacement flaps available. You can order them here: https://www.petdoors.com/ideal-original-deluxe-flaps.html

Q: Do you have Classic replacement flap pet safe door parts?

A: We have some sizes of Classic Flap Replacements available. You can check here for your size: https://www.petdoors.com/petsafe-classic-flaps.html We do not have any parts. This pet door has been discontinued and replacement flaps are longer being made.

Q: How do I order a 7x11.5 replacement flap?

A: We believe you have an Ideal Original or Deluxe Pet Door and the 7 x 11.5 inch measurement is actually 7" w x 11 1/4" h. You should see the Ideal logo on the flap and if this is your actual measurement you can order the Medium flap here: https://www.petdoors.com/ideal-original-deluxe-flaps.html

Q: I need a 7x11.5 replacement flap dog door - what should I buy?

A: Your 7x11 1/2 sounds like an Ideal. Check your flap to see it has an Ideal Pet Door logo embossed on it. If so, we have 7" w x 11 1/4" h doggie door flap replacement. Double measure your current flap to make sure this is the correct size. You can order here: https://www.petdoors.com/ideal-original-deluxe-flaps.html

Q: I need a dog door replacement flaps for large Ideal Original pet door which is no longer being made, do you have one?

A: Yes! You can purchase it at this link: https://www.petdoors.com/ideal-original-deluxe-flaps.html

Q: I need clear replacement flaps for dog doors. What clear pet door do you recommend?

A: Pet Door flaps are not interchangeable. You will need to replace your existing flap with the exact same flap or replace the dog door. Our expert Customer Service team can help you make the right decision.

Q: My dog chewed my Endura Flap pet door, where can I find repair parts?

A: You can find them by clicking on this link: https://www.petdoors.com/replacement-flaps-parts.html?manufacturer=21. If you have other needs, please contact Customer Service.

Q: What brands of replacement cat flaps do you sell?

A: We sell most major cat door replacement flap brands. You can click on this link to see if we sell the replacement flap for your pet door: https://www.petdoors.com/replacement-flaps-parts/replacement-flaps.html

Q: What replacement flap dog door do you sell?

A: We sell most major dog door brands replacement flaps and some replacement parts for dog doors. You can click on this link to see if we sell the replacement flap for your pet door: https://www.petdoors.com/replacement-flaps-parts.html

Q: Where can I buy Ideal pet door parts like a replacement door cover?

A: We sell Ideal Pet Products replaceable flaps but we do not sell parts or locking covers. You will have to contact the manufacturer directly for these parts.

Q: Where can I find a dog door replacement cover?

A: Our list of replacement locking covers can be found here: https://www.petdoors.com/replacement-flaps-parts/pet-door-lock-security.html?p=1

Q: How do I find dog door replacement parts for my pet door?

In the upper left corner of this page you can click on Other Parts & Accessories or Manufacturer to Narrow Your Search. Our Customer Service team is also a great resource.

Q: I have a 20 year old doggy door - I need a dog door flap replacement - where do I start?

The best place to start determining your doggy door replacement flap is with the brand name and flap dimensions. Our expert Customer Service team can help you. Be prepared - with a pet door this old there is a chance a replacement is no longer available. You may need to replace the entire pet door.

Q: I don't need doggie door replacement flaps, but I do need doggie door parts - where can I find them?

We carry a large assortment of parts. You can visit our "Other Parts & Accessories" page by here https://www.petdoors.com/replacement-flaps-parts/parts-accessories.html

Q: Can I get all the Ideal Pet Door replacement parts from you?

We only carry the flaps, flap and frame, and pile weather stripping for the Ruff Weather doors. If you need any other parts you must contact Ideal direcly for assistance.

Q: I need a Dogwalk dog door replacement flap - where can I find one?

This door is no longer made and the Dogwalk replacement flap has been discontinued, and we believe replacement flaps are no longer available. Our knowledgeable Customer Service team can help you find a replacement door for your pooch.

Q: Do you carry the replacement covers?

We only carry the replacement covers for the Endura, Hale, Gun Dog, and Pride doors. These are brand specific and will not work for any models outside their brands.

Q: Do you have Endura replacement parts?

Yes, In the upper left corner of this page, under the Narrow Your Search by Manufacturer select Endura Flap for a selection of Endura replacement parts.

Q: Is Barks bar the same as Ideal?

These doors do seem very similar, however they are not and parts between them are not interchangeable.

Q: Where can I find a list of brands for replacement cat door flaps?

On the left side of this page in the Narrow Your Search area is a listing of manufacturers. Your pet door should have the manufacurter's name on the flap or frame.

Q: I need doggie door flaps for my Patio Pacific flap - what should I look for?

It is the same as the Endura Flap Replacement Flap and can be found here https://www.petdoors.com/endura-replacement-flaps.html

Q: I'm looking for a replacement magnetic flap for my America's Finest Pet Door Flap - where can I find it?

It is the same as the Endura Flap Replacement Flap and can be found here https://www.petdoors.com/endura-replacement-flaps.html. These magnetic pet door flaps are available in four sizes.

Q: Where can I find Endura parts, specifically a Magnet retainer bar?

It's called a Retainer Clip and can be found here https://www.petdoors.com/endura-flap-retainer-bottom.html

Q: I need to replace the flap gasket on my Pride Pet Door flap - where can I buy one?

Pride does not manufacture one separately. You have to replace the flap gasket and inner flap.

Q: I need doggie door replacement parts to lock my pet door, is it called a door protector?

We call them locking covers and you can find a list of them on this page: https://www.petdoors.com/replacement-flaps-parts/pet-door-lock-security.html