Manufacturer Return Time Frame

The table below shows manufacturer policies for returns. In all cases, the items must be uninstalled and in original condition. All items that ship from warehouse or are drop-shipped from a different warehouse have a 30 day return policy. 

For items that are directly shipped from and are returned after 30 days, but no later than 60 days, you will be charged a 15% restocking fee. 

For Endura Flap doors that are shipped from and are returned after 90 days, but no later 120 days, you will also be charged a 15% restocking fee.

Time frames begin the day that you receive your order. Please understand that we as have no control over drop-shipper restrictions, and if your items was drop-shipped from a different warehouse, it is very unlikely that a return will be accepted past the 30 day time frame.

Are returns free or do you charge shipping for returns? We will send you a label for all returns in the US, so you do not have to pay to return the items. However, we do not refund any of the original shipping charges initially paid on the order.

For International orders, the recipient is responsible for return shipping costs. Due to international banking regulations all product returns must be received by within 100 days of placing the order. You must contact us for a Return Merchandise Authorization number and ship to address.

If you are not satisfied with your purchase for any reason, and need to return pet door products please visit our Returns page to submit a return request for a Return Merchandise Authorization (RMA) number within 30 days of receipt (90 days for Endura Flap products). To receive a refund of the merchandise cost the return item must be in original, resalable condition within 30 days of receipt for a full refund on the product cost. When shipping returns back please make sure to package them properly to prevent damage. The label will have the proper return address already on it, as some items will need to go back to the drop ship company they originated from. All refunds will amount to the cost of the purchase,including taxes if applicable. We process returns Tuesday through Friday except during holidays, and generally returns are processed by the next processing day after receipt. 

Company Name

Return Policy

Animate/Catmate/Dogmate30 Days
Bug Off30 Days
Carlson30 Days
Cathole30 Days
Endura Flap90 Days
Gateway30 Days
Gun Dog House Door30 Days
Hale Pet Doors30 Days
High Tech Power Pet30 Days
Ideal Pet Products30 Days
Magnador30 Days
Mason30 Days
Pet Door GuysNo returns
Petsafe/Staywell30 Days
Plexidor30 Days
Pozzy Pet30 Days
Pride Pet Doors30 Days
RCR Easy Screen30 days
Sureflap30 Days
Watchdog30 Days