Manufacturer Return Time Frame

The table below shows manufacturer policies for returns. In all cases, the items must be uninstalled and in original condition. All items that ship from warehouse or are drop-shipped from a different warehouse have a 30 day return policy. 

For items that are directly shipped from and are returned after 30 days, but no later than 60 days, you will be charged a 15% restocking fee. 

For Endura Flap doors that are shipped from and are returned after 90 days, but no later 120 days, you will also be charged a 15% restocking fee.

Time frames begin the day that you receive your order. Please understand that we as have no control over drop-shipper restrictions, and if your items was drop-shipped from a different warehouse, it is very unlikely that a return will be accepted past the 30 day time frame.

If you are not satisfied with your purchase for any reason, please visit our Returns page to submit a request for a Return Merchandise Authorization (RMA) number within 30 days of receipt (90 days for Endura Flap products). We expect returned goods to be in original, resalable condition within 30 days of receipt for a full refund on the product cost. When shipping returns back please make sure to package them properly to prevent damage. All refunds will amount to the cost of the purchase, NOT including original shipping. We process returns Tuesday through Friday except during holidays, and generally returns are processed by the next processing day after receipt. 

Company Name

Return Policy

Animate/Catmate/Dogmate30 Days
Bug Off30 Days
Carlson30 Days
Cathole30 Days
Endura Flap90 Days
Gateway30 Days
Gun Dog House Door30 Days
Hale Pet Doors30 Days
High Tech Power Pet30 Days
Ideal Pet Products30 Days
Magnador30 Days
Mason30 Days
Pet Door GuysNo returns
Petsafe/Staywell30 Days
Plexidor30 Days
Pozzy Pet30 Days
Pride Pet Doors30 Days
RCR Easy Screen30 days
Sureflap30 Days
Watchdog30 Days