Customer Service: 1.800.826.28717am-4:30pm PST

Pet Door FAQs

Pet Door Frequently Asked Questions

These are the questions that our customer service is asked daily, or at least weekly, about dog doors and cat doors. Special sections are devoted to specific pet door installation types.

Chose from whichever topic you have questions on:

General questions

Pet door for sliding glass door

Door entry dog door

 Wall entry dog door


Electronic, automatic, motorized, magnetic dog door

Screen entry dog door

Sash window dog door

Kennel door

  • Flap FAQ (general questions about the most important part of any pet door)


  • Installation FAQ (common installation questions that can make your choice easier)




Please call Customer Service at 1-800-826-2871 x 2 for if you have any questions or need any help. You can also email us at