What size flap do I need for my dog?
Every brand's flap size standard is different, so we can't recommend a specific size. A good-fitting dog door should have at least 1" of space between your dog's back and the top edge of the frame...
How do I measure my sliding door track?
This video from EnduraFlap.com shows you how to measure your door track.
Can I get a discount for buying my doors in bulk?
Yes. Please contact our customer service team.
Is there a comparison chart for all of the pet doors on your site?
Yes there is! If you're looking for an easy way to start your pet door search, this comparison chart will help. Check out what each pet door brand's specialty is, where their doors can be installed...
What replacement flap do I need?
Dog door flaps are not interchangeable between brands, if not models. You need to purchase the correct flap in order to fully repair your door. This can be difficult if your door is many years old and...
What is a good dog door for my dog's breed?
Some pet door retailers will recommend pet doors based on your pet’s breed or weight. However, when it comes to finding a door flap in the right size for your pet, we find that basing it on your pet’s height is the better method...
The retainer clip on my Endura Flap pet door fell off. How do I fix it?
We’re sorry that happened! The retainer clip is very important for keeping the magnets on your Endura Flap pet door in place, so we understand how frustrating that can be...
Can I get a custom pet door?
Yes. We have a wide range of custom pet door options.
Why can't I get a smart door for large dogs?
Currently, the largest smart door for dogs is the High Tech pet door, which has a maximum flap height of 16". The smart pet door market is still new, and many of its limitations prevent doors from working properly with larger pets.
What do I do if my dog doesn't like the new pet door?
Sounds like your will need to train your dog to use their new pet door...
I need a new pet door that fits the hole already in my wall.
Sounds like a custom pet door will work best for you.
Is there a smart door that works with a phone app?
The Sure Petcare Connect Hub allows you to control compatible Sureflap doors remotely from your phone.