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The Retainer Clip On My Endura Flap Pet Door Fell Off. How Do I Fix It?

We’re sorry that happened! The retainer clip is very important for keeping the magnets on your Endura Flap pet door in place, so we understand how frustrating that can be. Sometimes, your pet’s paws can catch on the retainer clip and pull it off of your flap.

Luckily, you don’t need to buy a new clip to fix the issue. Instead, you can follow these quick and easy steps:

  1. Adjust the magnets so that they are back in place. You can use this video to guide you through the process.
  2. Test that the magnets are properly lined up and that the bottom of the flap magnetizes to the threshold.
  3. Apply a bear of silicon along the top edge of the retainer clip on both sides of the flap.

The bead of silicon will hold the retainer clip in place and prevent your pets from pulling it off again.