Hale Custom Dimension Dog Doors for Walls
- Customizable width and height for the perfect fit in any wall
- Perfect for fill a pre-existing pet door rough cutout
- Sturdy aluminum framing in 4 color options to match your home decor
- Single or double flap options for tailored insulation needs
- Easy-to-trim aluminum tunnel for walls 2"-10" thick or 2"-16" for thicker walls
- Clear, flexible vinyl flaps allow easy pet access and come with a matching locking cover
- We'll need more information to complete your order. In your Order Confirmation email there is an Orange button with "Finish Your Order". Click on it to enter to answer questions to finish your order. Thank you!
Product Details
Sizing & Fit
Installation Guide
FAQs
ReviewsProduct Details
The Hale Custom Dimension Dog Doors for Walls provide the ideal solution for pet owners in need of a perfectly fitting, energy-efficient pet door for their home. With customizable width and height options, you can ensure the pet door fits seamlessly into your wall space, whether you're replacing an existing dog door or installing one in a limited area.
Constructed with a durable aluminum frame, this pet door is built to last and comes in four stylish color options: White, Arizona Beige, Bronze, or Brushed Aluminum. To cater to your insulation needs, you can choose between a single flap for temperate climates or a double flap for more severe weather conditions. The flexible vinyl flaps are easy for pets to use, featuring magnets and weather stripping that provide a secure seal and prevent drafts.
Installation is a breeze, even for those who consider themselves handy around the house.
The included aluminum tunnel is simple to trim, allowing for installation in walls ranging from 2" to 10" thick, with a 2" to 16" option available for thicker walls. This pet door also comes with a matching, top-loading locking cover that adds an extra layer of security when not in use.
The Hale Pet Door is great for withstanding extreme weather, including direct blizzard winds without allowing cold air or snow inside.
Looking for something else? Check out our full selection of through wall dog doors or Hale pet products.
Features:
- Flexible vinyl flaps are available in a single or double flap option:
- Single: temperate/moderate climates.
- Dual Flap: severe climates.
- Ideal for replacing existing dog doors or installing in limited wall areas
- Includes magnets for secure closure and weather stripping for energy efficiency
- Aluminum frame available in White, Arizona Beige, Bronze, or Brushed Aluminum. Custom option of mixing and matching the interior frame color is available for an additional cost.
- Customizable aluminum tunnel to fit various wall thicknesses
- Includes a top-loading, color-coordinated locking cover for added security. Customize the door by adding a side-loading locking cover if the default top-loading cover doesn't work for you.
- An optional rain cap that hooks to the top edge of the outside frame and helps protect against water intrusion can be added to your door by purchasing one a checkout with your Hale Pet Door (if choosing secondary exterior security cover and rain cap, you must choose a side loading security cover)
Ordering Instructions:
-
Remember that the width you specify is the rough cut and not the flap dimension. The flap size will be 2 1/16" narrower and 1 3/8" shorter than the rough cut out. Make sure there is enough room left for your pet. We want to ensure that your pet will feel comfortable using the pet door, so we recommend measuring your pet prior to ordering.
-
If you need to fill an existing hole/replace a wall pet door, measure the height and width in 3 locations: near the top, middle, and bottom. Choose the narrowest of both height and width for your dimensions. Do not add an extra width or height when specifying the dimensions. Please note: Maximum Rough Cutout in one direction cannot exceed 23 3/8".
- Once you have the height and width measurements, multiply them together to get the total square inches. For example, if you have measured 10" x 12", the result is 120 inches. Using this number, select the square inch range in the drop-down menu. Please note that the square inch ranges are only used for pricing purposes. The pet door is built to your exact dimensions and is not adjustable. Make sure that the height and width dimensions, when multiplied, result in a number of square inches within the range that you specified in the drop-down menu.
- Choose whether you would like a single or double flap.
- Choose between White, Arizona Beige, Bronze, or Brushed Aluminum for your frame color.
- On your order confirmation email you will see an Orange "Finish Your Order" button. Click on it to provide your rough cut out measurements. Please note that the minimum rough-cut dimension is 7" x 7".
- The locking cover slides down from the top of the pet door and secures with a steel deadbolt. If there is an obstruction that would prevent the cover from functioning properly when loading from the top, you can add a side-load option.
- If your wall thickness exceeds 10", you'll need the 16" tunnel option. This option adds 10% to the cost of the pet door. Note that there is no accommodation for walls thicker than 16". Please contact Customer Service to order the thicker tunnel.
Size Chart
| Square Inch Range (width x height) |
|---|
| 0-64 |
| 65-88 |
| 89-136 |
| 137-170 |
| 171-210 |
| 211-252 |
| 253-304 |
| 305-345 |
| 346-367 |
| 368-522 |
Options After you make the basic pet door choices--flap size, single vs double flap and frame color--you will have an opportunity to make other product selections. These include:
|
Not sure if your custom flap size will work for your pet? Here is a measurement guide to help you out. Please consider that the Flap Width will be 2 1/16" narrower than the Rough Cut-Out Width and Flap Height will be 1" shorter than the Rough Cut-Out Height.
After you make the basic pet door choices--flap size, single vs double flap and frame color--you will have an opportunity to make other product selections. These are custom and can be made through the following pages:
Locking Cover Load Direction (to accommodate obstructions)
Separate Inside Frame Color Choice (to match the inside of your home)
Installation Instructions
Difficulty
Moderate
Steps
21
Time Required
1 - 2 hours
Sections
01
Flags
09
Parts
- Warranty
- Hale Pet Door wall model (includes inner frame with attached tunnel and outer frame)
- Olefin nylon carpet
- King Starboard® or Lexan® Security Cover
- Flashing
- Raincap included but use is optional
- 5/8" #6 Phillips Head Screws
Tools
- Drop Cloths
- Caulking
- Circular saw with wood or masonry blade
- Caulk gun
- Drywall saw
- Tin snips
- Electric drill
- 24" Level
- Tape measure
- Blue masking tape
- Reciprocating saw
- Circular saw with wood or masonry blade
- 7/64" drill bit
Please read instructions & notes thoroughly before installation.
Step 1 Measure your Pet
- Before installation, be sure that you have the proper size pet door for your pet. If in doubt larger is better.
Step 2 Mark Door Location
- Find a suitable area for your wall model. Most wall models have a vertical lifting security cover (side loaded cover models are available as needed). Make sure the area has no obstructions to hinder the removal of this cover.
- For installation in a framed wall, try to place the pet door between studs; a stud finder makes finding stud locations easy. Mark the stud locations and if possible, center the pet door between the studs. Look at the preferred location from both the inside and outside of the wall for signs that wiring, cable or plumbing may be inside the wall. Keep in mind upstairs bathrooms may have plumbing in the lower level walls.
Step 3 Prep Area Around Wall
- Lay down drop cloths on both sides of the wall where you will be installing your pet door to make for easier cleanup after installation.
Step 4 Draw Rough Cut
- Draw a pattern on the inside wall according to your pet door size with a pencil. Wall openings are listed below according to pet door size. For special size pet doors the opening may be determined by measuring the tunnel. Make sure your opening is square and level.
| Pet Door Size | Rough Opening Width x Height |
|---|---|
| Small | 7 3/8" x 9 3/8" |
| Small Medium | 8 1/2" x 11 1/2" |
| Medium | 10 1/2" x 14 1/2" |
| Tall Medium | 10 1/2" x 18" |
| Large | 13" x 18" |
| Tall Large | 13" x 21 5/8" |
| Tall Large Plus | 13" x 25 5/8" |
| Extra Tall Large | 13" x 29 5/8" |
| Extra Large | 16" x 21 5/8" |
| Extra Large Plus | 16" x 25 5/8" |
| Giant | 17 5/8" x 29 5/8" |
Step 5 Check For Obstructions
- If nothing is seen or if the insulation is blocking your view, you may reach inside the wall and feel for obstructions that may not have been seen.
Step 6 Cut Interior Wall
- If the wall area is clear then you may proceed to cut the inside wall within the drawn pattern; a drywall saw is most generally used on the inside. Push the insulation up into the wall above and/or beside the rough opening.
Step 7 Cut Through to Exterior Wall
- Proceed with the wall cutout by drilling completely through the outer wall from the inside at each corner of the cutout pattern. A long drill bit may be required to do this. (A 12" long drill bit can usually be purchased for $4-$8 to help with this.) Be sure the drill is held straight so that the inner and outer holes are drilled in-line.
- On the outside wall, find the reference holes you drilled and draw your square on the wall. Again, measure carefully and make sure the exterior opening is both square and level and in line with the interior opening you previously cut.
Step 8 Drill Exterior Wall
- Drill out two corners diagonal from each other (top left and bottom right OR top right and bottom left). Depending on the construction of the wall you may want to use a 7/8" flat blade boring bit (for wood surfaces) or a 5/16" regular bit. If you use a 5/16" bit, drill three holes close together (shown below) then wiggle the bit until you have connected the three holes. This will allow you enough room to get a reciprocating saw blade into the holes.
Step 9 Cut Exterior Wall
- After the holes are connected, use a reciprocating saw to cut out the rough opening along the marked lines.
- After the opening is cut from the outside, remove the interior piece of sheetrock from the inside hole.
Step 10 Mark Tunnel Length
- Place the inside frame with attached tunnel through the wall cutout. From the outside, reach through the opening and hold the inside frame tight against the wall. Mark the tunnel with a pencil along the outside wall on all sides as shown.
- Hold pet door tightly against interior wall and mark with pencil from exterior to get correct tunnel depth.
Step 11 Trim Tunnel
- Remove the interior pet door frame and tunnel from the hole. Carefully cut the tunnel along the pencil mark with metal snips to make the tunnel the correct depth for your wall. Be cautious when cutting metal so you don't accidentally cut yourself on the removed piece. Discard the metal strip that you have cut off the tunnel.
- Use tin snips to cut the tunnel to the correct depth.
Step 12 Caulk Flashing
- The Flashing is a thin piece of aluminum with three flanges.
- Caulk the flashing with a latex caulking by applying two large beads on the bottom approximately ½" from the rear and another generous bead on the bottom and sides approximately 1" from the front. Apply a bead on the outside of both vertical flanges at the front. The bottom pre-drilled holes of the outer frame should sit directly above the bottom front bead of caulking when it is installed.
Step 13 Place the Flashing
- Place the flashing into the bottom of the wall opening. The flashing should have the two side flanges pointing upward and the outside flange downward and against the outside wall as shown
Step 14 Insert Frame
- Insert the inside frame and tunnel back into the opening. From the outside, pull the inside door frame tightly against the inside wall and push the flashing snug against the outside wall.
Step 15 Attach Raincap (Optional)
- The raincap attachment is a Hale exclusive design to aid in water containment and diversion. If your pet door is being installed in a protected area (i.e. indoors between two rooms, under a covered porch, etc.) you may omit this step.
- The raincap is designed to keep water out of the pet door itself and is not required for installation. If you choose to use the raincap for your wall installation, attach it as shown in the graphic and picture to the left. It should simply hook onto the top of the outer frame.
Step 16 Drill Holes Into Tunnel Sides and Flashing
- Sleeve the outside frame into the tunnel. With both pet door frames firmly pulled against their respective walls, drill two more holes through the tunnel and bottom flashing using a 7/64" drill bit and the existing pre-drilled holes (in the outer frame) as guides. Insert supplied screws into the drilled holes.
- Next, drill holes in the sides of the tunnel again using the pre-drill holes (in the outer frame) as a guide. The number of side screws varies with the size of pet door.
Step 17 Drill Holes Into Tunnel Bottom and Attach Flashing
- Drill two holes through the bottom of the tunnel evenly spaced and approximately 2" to 2 ½" back from the inside of the outer frame using a 7/64" drill bit. Insert the 5/8" #6 screws provided and tighten to attach the flashing to the tunnel.
Step 18 Seal With Caulking
- Use a caulking sealer between the outside frame and the outside wall at the top and both sides.
- You may also caulk around the whole perimeter of the inner frame, if desired, although this is not required. You may wish to outline the door with blue masking tape before you caulk to make a cleaner caulk line and to make cleanup easier. If you do decide to use the tape, allow the caulk to dry for a few minutes before you remove the tape.
Step 19 Add Inner Carpet
- Measure the width of the tunnel between the door frames and mark this measurement on the back of the carpet. Trim the included carpet to the correct width to cover the distance between the door frames. You may wish to dry fit the carpet into the tunnel to verify the width before using adhesive.
- To make it easier to install the carpet in the tunnel when the adhesive has been applied, use a caulk gun to apply the adhesive directly to the sides and bottom of the tunnel. Roll the two ends of the carpet inwards and set into the bottom of the tunnel. Carefully unroll one side of the carpet and press firmly to the side of the tunnel and the adhesive. Press the carpet tightly into the bottom corner of the tunnel. Push the carpet against the bottom of the tunnel and work it into the other bottom corner. Finally, unroll the second side of the carpet and press it firmly against the other side of the tunnel.
Step 20 Install Security Cover
- If you ordered a translucent gray Lexan® security cover for your pet door, peel the protective covering from the cover and set it aside for a couple of hours before installing it into the front frame. A drying period will prevent the inner flap from sticking to the newly uncovered Lexan®.
- If you ordered any color of the King Starboard® security cover, there will be no protective covering over it but you still may wish to let your door set without the security cover in place for a few hours to avoid any sticking. The cover will slide easily into place in the built in frame and can be easily locked and unlocked with the positive action pin bolt lock.
- Installing the standard top loading security cover. It can also be ordered side-loading.
Step 21 Clean-up Space
- If desired, you can place the wall pieces you removed in the pet door box to keep them in good condition for possible future use. They can usually be used to patch the wall if you ever need to remove the pet door.
- Remove the drop cloths and clean up the area. You may use any standard window cleaner to wipe down the flaps and remove any fingerprints or residue from the installation.
Videos
Hale Pet Door for Walls
FAQ
|
If I'm not happy with my current pet door, but I do not want to change the opening I've cut. What can I do? You can order a high-quality Custom Hale Security Pet Door with a clear, weather resistant flap. You can order Custom Dimension Door Mounts or Custom Dimension Wall mounts. If you have a permanent tunnel through your wall, you can order a Door Mount. Please refer to the Brand Conversion Chart when ordering. As a precaution, we strongly recommend that you remove the pet door from it's installed location and double check the rough cutout measurement. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty: Lifetime Frame Warranty / 10-Year Parts Warranty Including Flaps
Duration: Lifetime for frame and 10 years for parts including flaps.
Coverage:
Hale Pet Door products and components are guaranteed to be free from defects in materials and workmanship from the date of purchase.
Flaps are made from the best vinyl imported from France using Hale's custom chemical recipe.
Coverage percentages for parts (excluding frame) decreases by 20% every two years over a ten year period.
Returns within 30 days due to dissatisfaction results in a full refund, but if the product is damaged upon return, only 50% credit is provided.
Exclusions:
Warranty does not include shipping to Hale Pet Door or field service labor.
Glass Breakage: 50% replacement cost in the first year if the glass breaks. No warranty on glass after the first year. Excludes in-glass models' glass.
Only 50% credit is provided towards the cost of a replacement Hale Pet Door if damaged due to no fault of Hale Pet Door (e.g., miscutting, mismeasuring) within 30 days of purchase.
Customer Reviews
Size Chart
| Square Inch Range (width x height) |
|---|
| 0-64 |
| 65-88 |
| 89-136 |
| 137-170 |
| 171-210 |
| 211-252 |
| 253-304 |
| 305-345 |
| 346-367 |
| 368-522 |
Options After you make the basic pet door choices--flap size, single vs double flap and frame color--you will have an opportunity to make other product selections. These include:
|
Not sure if your custom flap size will work for your pet? Here is a measurement guide to help you out. Please consider that the Flap Width will be 2 1/16" narrower than the Rough Cut-Out Width and Flap Height will be 1" shorter than the Rough Cut-Out Height.
After you make the basic pet door choices--flap size, single vs double flap and frame color--you will have an opportunity to make other product selections. These are custom and can be made through the following pages:
Locking Cover Load Direction (to accommodate obstructions)
Separate Inside Frame Color Choice (to match the inside of your home)
Installation Instructions
Difficulty
Moderate
Steps
21
Time Required
1 - 2 hours
Sections
01
Flags
09
Parts
- Warranty
- Hale Pet Door wall model (includes inner frame with attached tunnel and outer frame)
- Olefin nylon carpet
- King Starboard® or Lexan® Security Cover
- Flashing
- Raincap included but use is optional
- 5/8" #6 Phillips Head Screws
Tools
- Drop Cloths
- Caulking
- Circular saw with wood or masonry blade
- Caulk gun
- Drywall saw
- Tin snips
- Electric drill
- 24" Level
- Tape measure
- Blue masking tape
- Reciprocating saw
- Circular saw with wood or masonry blade
- 7/64" drill bit
Please read instructions & notes thoroughly before installation.
Step 1 Measure your Pet
- Before installation, be sure that you have the proper size pet door for your pet. If in doubt larger is better.
Step 2 Mark Door Location
- Find a suitable area for your wall model. Most wall models have a vertical lifting security cover (side loaded cover models are available as needed). Make sure the area has no obstructions to hinder the removal of this cover.
- For installation in a framed wall, try to place the pet door between studs; a stud finder makes finding stud locations easy. Mark the stud locations and if possible, center the pet door between the studs. Look at the preferred location from both the inside and outside of the wall for signs that wiring, cable or plumbing may be inside the wall. Keep in mind upstairs bathrooms may have plumbing in the lower level walls.
Step 3 Prep Area Around Wall
- Lay down drop cloths on both sides of the wall where you will be installing your pet door to make for easier cleanup after installation.
Step 4 Draw Rough Cut
- Draw a pattern on the inside wall according to your pet door size with a pencil. Wall openings are listed below according to pet door size. For special size pet doors the opening may be determined by measuring the tunnel. Make sure your opening is square and level.
| Pet Door Size | Rough Opening Width x Height |
|---|---|
| Small | 7 3/8" x 9 3/8" |
| Small Medium | 8 1/2" x 11 1/2" |
| Medium | 10 1/2" x 14 1/2" |
| Tall Medium | 10 1/2" x 18" |
| Large | 13" x 18" |
| Tall Large | 13" x 21 5/8" |
| Tall Large Plus | 13" x 25 5/8" |
| Extra Tall Large | 13" x 29 5/8" |
| Extra Large | 16" x 21 5/8" |
| Extra Large Plus | 16" x 25 5/8" |
| Giant | 17 5/8" x 29 5/8" |
Step 5 Check For Obstructions
- If nothing is seen or if the insulation is blocking your view, you may reach inside the wall and feel for obstructions that may not have been seen.
Step 6 Cut Interior Wall
- If the wall area is clear then you may proceed to cut the inside wall within the drawn pattern; a drywall saw is most generally used on the inside. Push the insulation up into the wall above and/or beside the rough opening.
Step 7 Cut Through to Exterior Wall
- Proceed with the wall cutout by drilling completely through the outer wall from the inside at each corner of the cutout pattern. A long drill bit may be required to do this. (A 12" long drill bit can usually be purchased for $4-$8 to help with this.) Be sure the drill is held straight so that the inner and outer holes are drilled in-line.
- On the outside wall, find the reference holes you drilled and draw your square on the wall. Again, measure carefully and make sure the exterior opening is both square and level and in line with the interior opening you previously cut.
Step 8 Drill Exterior Wall
- Drill out two corners diagonal from each other (top left and bottom right OR top right and bottom left). Depending on the construction of the wall you may want to use a 7/8" flat blade boring bit (for wood surfaces) or a 5/16" regular bit. If you use a 5/16" bit, drill three holes close together (shown below) then wiggle the bit until you have connected the three holes. This will allow you enough room to get a reciprocating saw blade into the holes.
Step 9 Cut Exterior Wall
- After the holes are connected, use a reciprocating saw to cut out the rough opening along the marked lines.
- After the opening is cut from the outside, remove the interior piece of sheetrock from the inside hole.
Step 10 Mark Tunnel Length
- Place the inside frame with attached tunnel through the wall cutout. From the outside, reach through the opening and hold the inside frame tight against the wall. Mark the tunnel with a pencil along the outside wall on all sides as shown.
- Hold pet door tightly against interior wall and mark with pencil from exterior to get correct tunnel depth.
Step 11 Trim Tunnel
- Remove the interior pet door frame and tunnel from the hole. Carefully cut the tunnel along the pencil mark with metal snips to make the tunnel the correct depth for your wall. Be cautious when cutting metal so you don't accidentally cut yourself on the removed piece. Discard the metal strip that you have cut off the tunnel.
- Use tin snips to cut the tunnel to the correct depth.
Step 12 Caulk Flashing
- The Flashing is a thin piece of aluminum with three flanges.
- Caulk the flashing with a latex caulking by applying two large beads on the bottom approximately ½" from the rear and another generous bead on the bottom and sides approximately 1" from the front. Apply a bead on the outside of both vertical flanges at the front. The bottom pre-drilled holes of the outer frame should sit directly above the bottom front bead of caulking when it is installed.
Step 13 Place the Flashing
- Place the flashing into the bottom of the wall opening. The flashing should have the two side flanges pointing upward and the outside flange downward and against the outside wall as shown
Step 14 Insert Frame
- Insert the inside frame and tunnel back into the opening. From the outside, pull the inside door frame tightly against the inside wall and push the flashing snug against the outside wall.
Step 15 Attach Raincap (Optional)
- The raincap attachment is a Hale exclusive design to aid in water containment and diversion. If your pet door is being installed in a protected area (i.e. indoors between two rooms, under a covered porch, etc.) you may omit this step.
- The raincap is designed to keep water out of the pet door itself and is not required for installation. If you choose to use the raincap for your wall installation, attach it as shown in the graphic and picture to the left. It should simply hook onto the top of the outer frame.
Step 16 Drill Holes Into Tunnel Sides and Flashing
- Sleeve the outside frame into the tunnel. With both pet door frames firmly pulled against their respective walls, drill two more holes through the tunnel and bottom flashing using a 7/64" drill bit and the existing pre-drilled holes (in the outer frame) as guides. Insert supplied screws into the drilled holes.
- Next, drill holes in the sides of the tunnel again using the pre-drill holes (in the outer frame) as a guide. The number of side screws varies with the size of pet door.
Step 17 Drill Holes Into Tunnel Bottom and Attach Flashing
- Drill two holes through the bottom of the tunnel evenly spaced and approximately 2" to 2 ½" back from the inside of the outer frame using a 7/64" drill bit. Insert the 5/8" #6 screws provided and tighten to attach the flashing to the tunnel.
Step 18 Seal With Caulking
- Use a caulking sealer between the outside frame and the outside wall at the top and both sides.
- You may also caulk around the whole perimeter of the inner frame, if desired, although this is not required. You may wish to outline the door with blue masking tape before you caulk to make a cleaner caulk line and to make cleanup easier. If you do decide to use the tape, allow the caulk to dry for a few minutes before you remove the tape.
Step 19 Add Inner Carpet
- Measure the width of the tunnel between the door frames and mark this measurement on the back of the carpet. Trim the included carpet to the correct width to cover the distance between the door frames. You may wish to dry fit the carpet into the tunnel to verify the width before using adhesive.
- To make it easier to install the carpet in the tunnel when the adhesive has been applied, use a caulk gun to apply the adhesive directly to the sides and bottom of the tunnel. Roll the two ends of the carpet inwards and set into the bottom of the tunnel. Carefully unroll one side of the carpet and press firmly to the side of the tunnel and the adhesive. Press the carpet tightly into the bottom corner of the tunnel. Push the carpet against the bottom of the tunnel and work it into the other bottom corner. Finally, unroll the second side of the carpet and press it firmly against the other side of the tunnel.
Step 20 Install Security Cover
- If you ordered a translucent gray Lexan® security cover for your pet door, peel the protective covering from the cover and set it aside for a couple of hours before installing it into the front frame. A drying period will prevent the inner flap from sticking to the newly uncovered Lexan®.
- If you ordered any color of the King Starboard® security cover, there will be no protective covering over it but you still may wish to let your door set without the security cover in place for a few hours to avoid any sticking. The cover will slide easily into place in the built in frame and can be easily locked and unlocked with the positive action pin bolt lock.
- Installing the standard top loading security cover. It can also be ordered side-loading.
Step 21 Clean-up Space
- If desired, you can place the wall pieces you removed in the pet door box to keep them in good condition for possible future use. They can usually be used to patch the wall if you ever need to remove the pet door.
- Remove the drop cloths and clean up the area. You may use any standard window cleaner to wipe down the flaps and remove any fingerprints or residue from the installation.
Videos
Hale Pet Door for Walls
FAQ
|
If I'm not happy with my current pet door, but I do not want to change the opening I've cut. What can I do? You can order a high-quality Custom Hale Security Pet Door with a clear, weather resistant flap. You can order Custom Dimension Door Mounts or Custom Dimension Wall mounts. If you have a permanent tunnel through your wall, you can order a Door Mount. Please refer to the Brand Conversion Chart when ordering. As a precaution, we strongly recommend that you remove the pet door from it's installed location and double check the rough cutout measurement. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty: Lifetime Frame Warranty / 10-Year Parts Warranty Including Flaps
Duration: Lifetime for frame and 10 years for parts including flaps.
Coverage:
Hale Pet Door products and components are guaranteed to be free from defects in materials and workmanship from the date of purchase.
Flaps are made from the best vinyl imported from France using Hale's custom chemical recipe.
Coverage percentages for parts (excluding frame) decreases by 20% every two years over a ten year period.
Returns within 30 days due to dissatisfaction results in a full refund, but if the product is damaged upon return, only 50% credit is provided.
Exclusions:
Warranty does not include shipping to Hale Pet Door or field service labor.
Glass Breakage: 50% replacement cost in the first year if the glass breaks. No warranty on glass after the first year. Excludes in-glass models' glass.
Only 50% credit is provided towards the cost of a replacement Hale Pet Door if damaged due to no fault of Hale Pet Door (e.g., miscutting, mismeasuring) within 30 days of purchase.
