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Glass and Vent Storm Door with PetSafe Freedom Pet Door

Regular price
$1,259.99
Sale price
$1,259.99
Regular price
Sold out
Unit price
per 

  • Glass storm door with dog door built in accommodates mild climates
  • Features a sliding window with a screen for optimal ventilation
  • PetSafe Freedom pet door is designed to benefit both cats and dogs
  • Hassle-free installation
  • Consists of heavy duty lexan, aluminum, and clear, tempered glass for the ultimate durability
  • Item only available in the lower 48 United States
  • Please Note: This product will take up to 8 weeks to ship.
  • Please complete this form and email to customerservice@petdoors.com

Product Details


Featuring a centered, screened window, this exterior storm door with a built-in PetSafe Freedom aluminum pet door is a practical yet innovative solution for accommodating both you and your pet. The sliding window provides quick and easy ventilation so that you don’t have to keep the door ajar for airflow. The door comes pre-assembled with all of the hardware necessary for installation. Just select the appropriate door dimensions, pet flap size, and preferred placement location of the door handle, and you’ll be one step closer to a new storm door experience!

Looking for another option? Check out our full selection to find your pet door for storm door.

Note: The storm door dog door is pre-installed, so make sure you correctly measure your pet to ensure that the flap size you select will be comfortable, as pet doors are not interchangeable. You can measure your pets with these measuring guidelines. Refer to the 'Size Chart' tab once you've finished measuring your pet. You can also browse other PetSafe pet doors.

Features:

  • The high impact, clear Lexan polycarbonate exterior provides more safety than traditional glass
  • Window glass is a single pane clear, tempered style
  • Aluminum storm door comes in a clean, white finish
  • Standard hardware (handle and lock) color is black, but you have the option of upgrading to bronze, nickel, or brass handles for an additional charge
  • Door dimension options: 32” width x 80” height OR 36” width x 80” height. Measure your door frame appropriately prior to purchasing.
  • Heavy-duty extruded aluminum tube framing with dimensions of  1 3/8 x 3 3/4
  • PetSafe door available in four sizes: small, medium, large, and extra-large (XL has an additional charge of $129.99)
  • Step over is 7" high (so your pet must be able to step over that comfortably)
  • PetSafe flap is a clear tinted, thin flexible flap ideal for mild climates
  • ABS plastic locking cover included for control over your pet's access to and from the door

Benefits:

  • Accommodates both dogs and cats
  • Small size recommended for cats
  • Simple fix for pets that want to go in and out frequently, regardless of weather conditions
  • Sleek design complements the aesthetic of your home
  • Includes a one-year warranty
  • Door is pre-hung making installation faster and easier

Size Chart

Flap SizeFlap DimensionRough Cut OutOutside Frame Dimension
Small5-1/4" w x 8-1/8" h5-7/8" w x 9-3/4" h7-3/4" w x 11-5/8" h
Medium8-1/4" w x 12-1/4" h8-7/8" w x 13-3/4" h10-3/4" w x 15-5/8" h
Large10-1/4" w x 16-1/4" h10-7/8" w x 17-7/8" h12-3/4" w x 19-5/8" h
Extra Large13-3/4" w x 23-3/4" h14-3/8" w x 25-1/4" h16-1/4" w x 27-1/8" h

Additional Information

Frame Material

Metal

Flap Material

Flexible

Flap Colors

Clear

Flap Thickness

1/8

Warranty Period

1 year

Return Period

Not Returnable

Locking Cover Material

ABS Plastic

Your Maximum Pet Size

Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs, X-Large Dogs

Climate Suitability

Mild or Utility

Flap Design

Single, One Part, Flexible, Thin Flap

Ability to Lock Flap

Separate Locking Cover-Loads from Top

Can Be Installed In

Aluminum Door, Hollow Core Door, Metal Door, Solid Core Door, Steel Door

Award Winning Design

No

Sealing Value

Average

Wind Resistance

Low

Self Framing

Yes

Replacement Flaps Available

Yes

Insulation Value

Average

Installation Instructions

Storm Door Kit Includes:

  • Door panels
  • Sweep
  • Door closure
  • Lock
  • Handle
  • Attachments
  • Screws

Installation may vary from the instructions below.

 

Step 1. Confirm the hinge side (can be left or right).

Step 2. 1" wide by 1" deep mounting surface is required. You may need hinge shims which are sold separately.

Step 3. Make sure that you verify the trim that you are attaching it to is secure and square.

Step 4. Place the hinge rail against the hinge side of your door frame and slide it all the way up to the top.

Step 5. Using a pencil make a mark inside the first hole all the way at the top. Then remove the rail.

Step 6. Take a screw and drill it in where you made the mark for the first hole leaving about 1/8" of the screw threads exposed.

Step 7. Install the sweep at the bottom.

Step 8. Crimp ends on both sides with pliers and then trim off any excess material.

Step 9. Slide the expander onto the bottom of the door with the holes facing the inside, don't fasten it just yet.

Step 10. Place the door on the floor with the interior side up.

Step 11. Find the hinge locator hole near the top and place the first top hole on the rail over the locator hole.

Step 12. Then attach the mounting screw.

Step 13. Make a mark with a pencil inside each of the following holes on the rail.

Step 14. Drill 1/8" pilot holes in each of those and fasten the rail with the remaining screws.

Step 15. Slide the rail extender into the bottom of the hinge rail.

Step 16. Hang the door onto the jamb using the place holder screw from step 7, then tighten.

Step 17. Slide the rail extender at the bottom to meet the door sill.

Step 18. Install the door installation screw into the bottom location followed by the remaining 6 - 8.

Step 19. Close the door and install the five door installation screws. Be careful not to over-tighten.

Step 20. Cut the extender weather stripping to length then peel back and install.

Step 21. Install the handle and lock through the pre-drilled holes.

Step 22. Open the door and screw in the closer mechanism to the inside.

Step 23. Slide in the separate door panels.

Step 24. Enjoy your new storm door pet door!

FAQ

Is the door only in white?

That is correct, this pet door is only available with a white frame.

How tall is the step over at the bottom?

It is about 7" to the bottom of the flap.

What is pre-hung?

That means that the holes for all the hardware are already drilled for you.

How tall is the screen portion?

It is 20" when the window is all the way open.

Do I have to remove the glass panel when I want to use just the screen?

No, the panel slides in a channel so you would not need to take it out. You just simply slide it up and it locks in place like a normal window.

Are the 3 panels glass?

The bottom panel is plexiglass, and the middle and top panel are single pane tempered glass.

Is the installation DIY or should I hire out?

If you are handy, since it comes pre-hung with the hardware holes drilled, it can be considered a do it yourself.

Will the pet door insulate well?

It is more economy style so three season climates would be the best. However, if you do live in an area with a colder climate, you could simply close the inside people door in particularly bad weather.

Is the pet door clear?

You can see through the flexible vinyl on the pet door, but it is tinted.

Can you lock the storm door?

Yes, it comes with a keyed lock.

Warranty

Your purchase is covered by two warranties; a Storm Door warranty and separate Pet Door Warranty.

Storm Door Warranty:

For ten (10) years from the date of the original purchase if the paint finishes chips, cracks, or peels, the Doors 4 Pets Company, at its option, will repair the door or furnish a replacement section free of charge, subject to the following terms and conditions in this warranty. 

LIMITED ONE (1) YEAR WARRANTY ON DOOR HARDWARE 

For one year from the date of purchase if the door sweep inserts, door handle, latch, closer, wind chain, door rollers or glass/screen insert retainers are defective in material or workmanship, the Doors 4 Pets Company will furnish replacement hardware free of charge. 

LIMITED THIRTY (30) DAY WARRANTY ON SCREEN AND GLASS INSERTS

For thirty (30) days from the date of purchase, if the screen or glass insert is defective in material or workmanship, Doors 4 Pets Company will repair the insert or furnish a replacement, free of charge. 

This warranty applies only to the original purchase and does not cover doors used in commercial, rental, or non-residential property. Storm or wind damage to the door or house settling is not a defect in the material and is not covered by this warranty. This warranty does not obligate Doors 4 Pets Company to bear the cost or removal, installation or transportation in connection with the repair or replacement of the product. 

This warranty does not include normal wear and tear, atmospheric damage, pollutants, mildew buildup or that caused by misuse, abuse, failure to provide reasonable and necessary maintenance of the product, fire, lightning, hurricanes, tornadoes, windstorms, hail, vandalism, earthquakes or other acts of God, impact other causes beyond the control of Doors 4 Pets Company. This warranty does not cover Pet Door in any operation or design or performances. 

The warranty on the painted finish shall remain in effect only if the normal cleaning practices are followed periodically, It is recommended that a solution of ⅓ cup mild detergent per gallon of water be used for cleaning. DO NOT USE cleaners containing abrasive particles or solvent type cleaners, paint removers, thinners or anything containing such substances. 

Condensation on windows, which may occur as the natural result of humidity within the property, and changes in interior/exterior temperatures, does not indicate a defect in the door and is not included in this warranty. 

No distributor or representative of Doors 4 Pets Company has the authority to alter or change the Limited Warranty either in orally or in writing. 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

PetSafe Pet Door Warranty Information:

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.

Fax: 800-332-7942

Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932

One Year Non-Transferable Limited Warranty:

What is Covered

Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

Proper Product Use

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.

What is Not Covered

This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

Registering the Product

Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

Making a Warranty Claim

To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

Disclaimers

Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.

Governing Law

This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Making a Warranty Claim:

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.



Customer Reviews

Customer Reviews
4.2 Based on 4 Reviews
Write a Review

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Filter Reviews:
D
09/26/2018
dale
perfect door

I needed this door all my life. It is amazing quality and the flap is not too heavy so my dog can get in and out without a problem. I would definitely spend the money again on this door. They took their time in making it and just wow!!

C
06/15/2018
court
Good door

The door itself is a very well made durable door. It does its purpose and looks nice while doing it. The flap is not my favorite. It is a good flap, but it does not stay shut in the winds and i can feel the cold air coming through it. It does its purpose of letting my pets in and out, but I really want the energy efficiency as well.

T
01/17/2018
Tina
Great storm door, okay pet door

This storm door is really well made and the installation was relatively simple. The only complaint that I have is the quality of the pet door. The flap will blow open pretty easily and I regret not purchasing one of these with the higher quality pet door. The stepover is also a little tall but my dog is able to make it through after some practice.

T
12/20/2017
Tom
Not cheap

Door quality is good, but the flap can blow open in the wind and doesn't seal super well. Seems pretty sturdy, and for the cost expecting it to last.

Glass and Vent Storm Door with PetSafe Freedom Pet Door

Left Side Handle (Inside Looking Out) / 32" Wide (80" Tall) Edit

An exterior glass storm door that has the PetSafe Freedom Pet Door with a tinted flap installed.

Size Chart

Flap SizeFlap DimensionRough Cut OutOutside Frame Dimension
Small5-1/4" w x 8-1/8" h5-7/8" w x 9-3/4" h7-3/4" w x 11-5/8" h
Medium8-1/4" w x 12-1/4" h8-7/8" w x 13-3/4" h10-3/4" w x 15-5/8" h
Large10-1/4" w x 16-1/4" h10-7/8" w x 17-7/8" h12-3/4" w x 19-5/8" h
Extra Large13-3/4" w x 23-3/4" h14-3/8" w x 25-1/4" h16-1/4" w x 27-1/8" h

Frame Material

Metal

Flap Material

Flexible

Flap Colors

Clear

Flap Thickness

1/8

Warranty Period

1 year

Return Period

Not Returnable

Locking Cover Material

ABS Plastic

Your Maximum Pet Size

Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs, X-Large Dogs

Climate Suitability

Mild or Utility

Flap Design

Single, One Part, Flexible, Thin Flap

Ability to Lock Flap

Separate Locking Cover-Loads from Top

Can Be Installed In

Aluminum Door, Hollow Core Door, Metal Door, Solid Core Door, Steel Door

Award Winning Design

No

Sealing Value

Average

Wind Resistance

Low

Self Framing

Yes

Replacement Flaps Available

Yes

Insulation Value

Average

Installation Instructions

Storm Door Kit Includes:

  • Door panels
  • Sweep
  • Door closure
  • Lock
  • Handle
  • Attachments
  • Screws

Installation may vary from the instructions below.

 

Step 1. Confirm the hinge side (can be left or right).

Step 2. 1" wide by 1" deep mounting surface is required. You may need hinge shims which are sold separately.

Step 3. Make sure that you verify the trim that you are attaching it to is secure and square.

Step 4. Place the hinge rail against the hinge side of your door frame and slide it all the way up to the top.

Step 5. Using a pencil make a mark inside the first hole all the way at the top. Then remove the rail.

Step 6. Take a screw and drill it in where you made the mark for the first hole leaving about 1/8" of the screw threads exposed.

Step 7. Install the sweep at the bottom.

Step 8. Crimp ends on both sides with pliers and then trim off any excess material.

Step 9. Slide the expander onto the bottom of the door with the holes facing the inside, don't fasten it just yet.

Step 10. Place the door on the floor with the interior side up.

Step 11. Find the hinge locator hole near the top and place the first top hole on the rail over the locator hole.

Step 12. Then attach the mounting screw.

Step 13. Make a mark with a pencil inside each of the following holes on the rail.

Step 14. Drill 1/8" pilot holes in each of those and fasten the rail with the remaining screws.

Step 15. Slide the rail extender into the bottom of the hinge rail.

Step 16. Hang the door onto the jamb using the place holder screw from step 7, then tighten.

Step 17. Slide the rail extender at the bottom to meet the door sill.

Step 18. Install the door installation screw into the bottom location followed by the remaining 6 - 8.

Step 19. Close the door and install the five door installation screws. Be careful not to over-tighten.

Step 20. Cut the extender weather stripping to length then peel back and install.

Step 21. Install the handle and lock through the pre-drilled holes.

Step 22. Open the door and screw in the closer mechanism to the inside.

Step 23. Slide in the separate door panels.

Step 24. Enjoy your new storm door pet door!

FAQ

Is the door only in white?

That is correct, this pet door is only available with a white frame.

How tall is the step over at the bottom?

It is about 7" to the bottom of the flap.

What is pre-hung?

That means that the holes for all the hardware are already drilled for you.

How tall is the screen portion?

It is 20" when the window is all the way open.

Do I have to remove the glass panel when I want to use just the screen?

No, the panel slides in a channel so you would not need to take it out. You just simply slide it up and it locks in place like a normal window.

Are the 3 panels glass?

The bottom panel is plexiglass, and the middle and top panel are single pane tempered glass.

Is the installation DIY or should I hire out?

If you are handy, since it comes pre-hung with the hardware holes drilled, it can be considered a do it yourself.

Will the pet door insulate well?

It is more economy style so three season climates would be the best. However, if you do live in an area with a colder climate, you could simply close the inside people door in particularly bad weather.

Is the pet door clear?

You can see through the flexible vinyl on the pet door, but it is tinted.

Can you lock the storm door?

Yes, it comes with a keyed lock.

Warranty

Your purchase is covered by two warranties; a Storm Door warranty and separate Pet Door Warranty.

Storm Door Warranty:

For ten (10) years from the date of the original purchase if the paint finishes chips, cracks, or peels, the Doors 4 Pets Company, at its option, will repair the door or furnish a replacement section free of charge, subject to the following terms and conditions in this warranty. 

LIMITED ONE (1) YEAR WARRANTY ON DOOR HARDWARE 

For one year from the date of purchase if the door sweep inserts, door handle, latch, closer, wind chain, door rollers or glass/screen insert retainers are defective in material or workmanship, the Doors 4 Pets Company will furnish replacement hardware free of charge. 

LIMITED THIRTY (30) DAY WARRANTY ON SCREEN AND GLASS INSERTS

For thirty (30) days from the date of purchase, if the screen or glass insert is defective in material or workmanship, Doors 4 Pets Company will repair the insert or furnish a replacement, free of charge. 

This warranty applies only to the original purchase and does not cover doors used in commercial, rental, or non-residential property. Storm or wind damage to the door or house settling is not a defect in the material and is not covered by this warranty. This warranty does not obligate Doors 4 Pets Company to bear the cost or removal, installation or transportation in connection with the repair or replacement of the product. 

This warranty does not include normal wear and tear, atmospheric damage, pollutants, mildew buildup or that caused by misuse, abuse, failure to provide reasonable and necessary maintenance of the product, fire, lightning, hurricanes, tornadoes, windstorms, hail, vandalism, earthquakes or other acts of God, impact other causes beyond the control of Doors 4 Pets Company. This warranty does not cover Pet Door in any operation or design or performances. 

The warranty on the painted finish shall remain in effect only if the normal cleaning practices are followed periodically, It is recommended that a solution of ⅓ cup mild detergent per gallon of water be used for cleaning. DO NOT USE cleaners containing abrasive particles or solvent type cleaners, paint removers, thinners or anything containing such substances. 

Condensation on windows, which may occur as the natural result of humidity within the property, and changes in interior/exterior temperatures, does not indicate a defect in the door and is not included in this warranty. 

No distributor or representative of Doors 4 Pets Company has the authority to alter or change the Limited Warranty either in orally or in writing. 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

PetSafe Pet Door Warranty Information:

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.

Fax: 800-332-7942

Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932

One Year Non-Transferable Limited Warranty:

What is Covered

Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

Proper Product Use

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.

What is Not Covered

This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

Registering the Product

Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

Making a Warranty Claim

To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

Disclaimers

Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.

Governing Law

This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Making a Warranty Claim:

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.

Customer Reviews
4.2 Based on 4 Reviews
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D
09/26/2018
dale
perfect door

I needed this door all my life. It is amazing quality and the flap is not too heavy so my dog can get in and out without a problem. I would definitely spend the money again on this door. They took their time in making it and just wow!!

C
06/15/2018
court
Good door

The door itself is a very well made durable door. It does its purpose and looks nice while doing it. The flap is not my favorite. It is a good flap, but it does not stay shut in the winds and i can feel the cold air coming through it. It does its purpose of letting my pets in and out, but I really want the energy efficiency as well.

T
01/17/2018
Tina
Great storm door, okay pet door

This storm door is really well made and the installation was relatively simple. The only complaint that I have is the quality of the pet door. The flap will blow open pretty easily and I regret not purchasing one of these with the higher quality pet door. The stepover is also a little tall but my dog is able to make it through after some practice.

T
12/20/2017
Tom
Not cheap

Door quality is good, but the flap can blow open in the wind and doesn't seal super well. Seems pretty sturdy, and for the cost expecting it to last.