A replacement part will be sent when we receive proof of purchase and a check in the amount of $10.00 to cover shipping and handling, payable to:
IDEAL PET PRODUCTS, INC.
24735 Ave. Rockefeller
Valencia, California 91355
Attn: Pet Products Warranty Dept.
This warranty is void if damage to material is due to improper installation or intentional abuse.
As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyman or licensed contractor.
Ideal imposes a 15% restocking fee on all returns.