- PetSafe flap replacement for Freedom, Plastic, Extreme Weather, and Wall Entry doors
- Flexible, tinted vinyl flap
- Quick and effortless installation
- Refer to the part number starting with PAC-11 to determine which size you need
- PetSafe Replacement Flap for Freedom Doors available in:
- Small: PAC11-11037
- Medium: PAC11-11038
- Large: PAC11-11039
PetSafe Freedom, Plastic, and Extreme Weather Replacement Flaps
In need of a new flap for your PetSafe door? This individual PetSafe replacement flap works with the PetSafe Freedom Aluminum Pet Door, Freedom Patio Pet Door, Plastic Pet door, Extreme Weather Pet Door, and Wall Entry Pet Door. We have sizes available for PetSafe replacement flaps large to small. The part number is located on the top of the flap beginning with PAC-11, which will indicate the exact model that you need. Refer to the size chart to ensure that you've selected the correct size. Please note that if you need both PetSafe Extreme Weather pet door replacement flaps or Wall Entry Door flaps, you will need to purchase two of these.
This flexible, tinted vinyl flap includes a magnetic strip at the bottom to ensure weather resistance when it's not in use. It seals well to keep out the wind, rain, and unwanted critters. The quick replacement makes the pet door completely functional again, which is a more practical solution than replacing the whole dog door. You can also browse other PetSafe products.
|Flap Size||Flap Dimension||Rough Cut Out|
|Small||5 1/4" w x 8 3/4" h||7 7/8" w x 9 9/16" h|
|Medium||8 1/4" w x 12 3/4" h||8 13/16" w x 13 5/8" h|
|Large||10 1/4" w x 17" h||10 7/8" w x 17 5/8" h|
|Extra Large||13 5/8" w x 24" h||14 3/8" w x 25" h|
How many screws on the top of the flap are on each size?
Small = 3 screws, Medium = 4, Large = 5, X-Large = 6.
Can I use this flap on a pet door that is different than the ones listed?
No, This replacement flap can only be used on the Petsafe Freedom, Plastic, and Extreme Weather dog doors. It will not fit other PetSafe, Pet Eze, or Johnson doggie doors.
Can I just purchase the strip or magnets for this flap?
No, smaller replacement parts are only available through the manufacturer, PetSafe.
Are screws included with this?
No hardware is included.
Will this come with all three flaps for the PetSafe Extreme Weather?
No, this just comes with 1 flap. The yellow middle PetSafe extreme weather pet door replacement flap is available through the manufacturer, PetSafe.
What is the warranty on this?
There is a one-year, non-transferable limited warranty on this.
What are the dimensions of this?
The dimensions can be viewed on the size chart tab.
Do you have the replacement plastic door?
We do not carry the closing cover, so you would have to contact PetSafe directly for that.
Is this flap clear?
No, the doors are more of a tinted see-through, and there are not clear dog door flaps that would work with it.
I don't know if this will fit my current pet door. What should I do?
These flaps will have a part number embossed that starts with PAC like the medium, which is pac 11-11038. If you are still not sure, send a picture of your pet door and flap along with the dimensions of the flap to our Customer Service team and we can let you know for sure.
How do I take out my old flap and install this one?
This door is pretty easy as far as replacements. You just have to unscrew it. Installation Instructions can be viewed on the Installation Instructions tab.
Are these PetSafe Replacement Flaps the same as the Classic?
It is not the same and they are not interchangeable.
Is this PetSafe Replacement Flap the same as the Quick Fit?
It is not the same, as those replacement flaps Petsafe discontinued and they are not interchangeable.
Is this PetSafe replacement door flap the same as pac11-11039 flap?
It is, that is just the specific part number for the Large size.
For which size can I use this PetSafe replacement flap pac11 11039?
This flap works with three models, the Freedom pet door and Extreme Weather pet door. If you take a look at our sizing chart you will see, the breakdown is like this :
- Small- Petsafe Replacement Flap Pac11-11037
- Medium - Petsafe Replacement Flap Pac11-11038
- Large - Petsafe Replacement Flap Pac11-11039
- Extra Large- Petsafe Replacement Flap Pac11-11040
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (firstname.lastname@example.org), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Fountain replacement pumps when purchased individually have a 90-day warranty.
Limited Warranty for PetSafe Certified Refurbished Products:
Effective January 1, 2010:
For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:
- 1. Fully tested.
- 2. Refurbished by replacing any defective modules identified during testing.
- 3. Thoroughly cleaned and inspected.
- 4. Repackaged (including appropriate manuals, probes, wire, new boxes, etc).
- 5. Re-inspected prior to being sold.
PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.
All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
- Step 1: Remove the screws from the interior frame of the pet door (the frame located inside the house).
- Step 2: Fit the new flap onto the frame and line up the screw holes.
- Step 3: Re-position if needed to make sure the flap is on straight.
- Step 4: Re-install the screws holding the flap.