PetSafe Wall Entry Pet Door
- Accommodates walls 4 3/4" - 7 1/4" thick with a telescoping tunnel design
- Dual-tinted vinyl flaps with magnetic closures for improved weather resistance
- Suitable for three-season mild or moderate climates
- Heavy-duty plastic frame and tunnel available in white
- Available in small, medium, and large sizes for various pet sizes
Product Details
The PetSafe Wall Entry Pet Door is a convenient and cost-effective way to give your dogs and cats the freedom to enter and exit your home on their terms.
Designed for walls with a thickness of 4 3/4" to 7 1/4", this pet door features a telescoping tunnel that adapts to various wall sizes without the need for trimming. The heavy-duty plastic frame and tunnel come in a sleek white finish, making it a stylish addition to your home.
The dual-tinted vinyl flaps with magnetic closures offer improved weather resistance over single-flap models, making it suitable for three-season, mild, or moderate climates. The added brush weather stripping on each flap further enhances insulation value, keeping your home comfortable throughout the year.
For increased security, the PetSafe Wall Entry Pet Door comes with a secure locking cover that can be easily slid in from the top to control your pet's access. The lightweight flaps are designed for easy use, making them suitable for both timid pets and active animals. Available in small, medium, and large sizes, this pet door accommodates pets of various sizes, from cats and large cats to small, medium, and large dogs.
Looking for something else? Check out our full selection of pet doors for walls and interior cat flaps.
Features:
- Accommodates both 2 x 4 and 2 x 6 construction with a telescoping tunnel design
- Easy installation with no trimming required
- Enhanced weatherproofing with brush weather stripping on flaps
- Secure locking cover for increased security and pet access control
- Lightweight flaps for easy use by both dogs and cats
- Cost-effective solution for giving pets more freedom
Benefits:
- Easily accommodates pets of varying sizes
- Secure locking cover for home security and to keep pets in or out
- Lightweight flaps are easy for timid pets to learn to use
- Gives pets more freedom
- Super cost solution is easy on your wallet
Size Chart
- Small 5 1/4"w x 7 1/2"h
- Medium 8 1/4"w x 11 1/4"h
- Large 10 1/4"w x 15 3/8"h
Flap Dimensions:
5 1/4"w x 7 1/2"h
The entry way your dog goes through.Outside Frame Dimensions
9 1/4"w x 13"h
The outer edge of the pet door.
Rough Cut Out:
6 3/4"w x 10 5/8"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
8 1/4"w x 11 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
12 1/4"w x 17 1/8"h
The outer edge of the pet door.
Rough Cut Out:
9 7/8"w x 14 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
10 1/4"w x 15 3/8"h
The entry way your dog goes through.Outside Frame Dimensions
14 1/4"w x 21 1/16"h
The outer edge of the pet door.
Rough Cut Out:
12"w x 18 7/8"h
The size of the hole needed to fit your pet door into your door.| Flap Size | Flap Dimension | Rough Cut Out | Outside Frame Dimension | Recommended Pet height |
|---|---|---|---|---|
| Small | 5-1/4" w x 7-1/2" h | 6-3/4" w x 10-5/8" h | 9-1/4" w x 13" h | 5" - 11" |
| Medium | 8-1/4" w x 11-1/4" h | 9-7/8" w x 14-3/4" h | 12-1/4" w x 17-1/8" h | 5" - 17" |
| Large | 10-1/4" w x 15-3/8" h | 12" w x 18-7/8" h | 14-1/4" w x 21-1/16" h | 5" - 23" |
Do not know which size to get? Here is a measurement guide to help you out
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
High
Steps
11
Time Required
2-3 hours
Sections
01
Flags
02
Parts
- Interior Frame
- Exterior Frame
- Center Piece
- Closing Panel
- Template
- Toggle bolt (8)
- Drywall screw (8)
- Washer (8)
Tools
- Safety glasses
- Jigsaw
- Power drill
- 5/8" and 1/2" drill bits
- Philips and flat-head screwdrivers
- Tape measure
- Masking tape
- Pencil
- Level
- Scissors
- Framing square
- Stud finder
- Silicone caulk
It is important to measure the placement on the wall specifically for your pet’s height. If there are multiple pets, measure to the largest pet.
Step 1 Mark Pet Height
- Use the stud finder to locate the studs in the wall where the pet door will go. Make a small mark where the studs are.
- With your pet standing between the stud marks, draw a five inch horizontal line at his shoulder height.
Step 2 Locate the Center Point
- Locate the center between the two studs and draw a five inch vertical line through the horizontal line marking your pet’s shoulder height.
Step 3 Position the Template
- Use the cutting template to precisely mark where the pet door will go.
- Align the lines on the template with the lines on the wall and tape in place.
- Use the level to check that the template is square and level.
Step 4 Trace the Template
- Remove the template from the wall.
Step 5 Cut the Opening
- Drill 5/16 inch holes inside the corners of the traced template. Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole and cut along the drawn template lines. Continue cutting along the template until an opening is created.
Step 6 Check Frame Fit
- Place the interior frame, side A, into the opening to check the fit.
- If the hole is too small, re-cut no more than 1/8 inch or file the hole to make it larger.
Step 7 Prepare Exterior
- Fold the center piece and place it into the interior frame.
- Place the interior frame with the center piece into the opening.
- Screw in the drywall screws to temporarily hold the frame in place.
Step 8 Mark Holes
- Tape the flap up and push the frame back until the center piece is touching the exterior wall.
- Make sure the center piece is not completely pushed out of the frame.
- Mark the three holes on the center piece on the exterior wall.
- Drill through the marks to the exterior of the house.
Step 9 Cut Exterior
- Line up the template with the three holes drilled on the exterior of the wall, ensure it is straight and carefully trace.
- Drill inside the corners of the traced template.
- Place the jigsaw blade into a corner hole, and cut along the drawn template lines. Continue cutting along the template until an opening is created.
- Place the exterior frame, side B, into the opening to check the fit. If the hole is too small, re-cut or file the hole to make it larger.
Step 10 Attach Interior Frame
- Use the holes made in step 2 on the interior side as pilot holes and drill 1/2 inch holes.
- Place the washers on the toggle screws and place through the holes on the A side of the pet door. Twist on the toggle bolts.
- Place the A side of the pet door into the cut hole and use a flathead screwdriver to tighten the toggle bolts.
Step 11 Attach Exterior Frame
- Place the B side of pet door into the exterior hole and mark the four holes for the toggle bolts.
- Drill 1/2 inch holes through the marks.
- Install the toggle bolts with the washers into the B side of the pet door.
- Place the B side of the pet door into the cut hole and use a flathead screwdriver to tighten the toggle bolts.
FAQ
|
Does the pet safe wall door insulate? This wall unit is not made for extreme weather conditions. So best in moderate areas. |
|
Can I get a different/clearer flap for the pet safe wall entry? Flaps are not interchangeable, so the only ones would be the ones with the tint. There are other pet doors, by Ideal, that are similar in price and quality, that do have totally clear flaps. |
|
Does this model have extensions for thicker walls? There is a tunnel extension for thicker walls that will make this door suitable for walls from 8 1/4" - 12" thick in the Large and Medium. And 8 1/4" - 10 3/4" in the Small. |
|
Does this door lock? Yes! A locking cover comes with the door that you can slide in from top to bottom, so make sure you have enough room above the pet door. The cover tracks are located on the interior frame. |
|
What is the warranty process? Warranty claims are fulfilled by the manufacturer, PetSafe, and this unit has a 1 year warranty. |
|
How do I get the tunnel to fit my wall thickness if I am in the range? The PetSafe wall entry has a telescoping tunnel, which means one side is a little larger and fits over the other frames tunnel. This allows you to expand and contract the tunnel width without having to cut it down. |
|
Where can I get replacement parts? You can purchase replacement flaps from us. They are for the Freedom series doors, not the classic series. Measure the flap to make sure you are ordering the right size. If you have a very old model of wall entry without screw holes in the top of the flap then you would actually need the Classic Replacements. For other replacements you would need to contact PetSafe. |
|
Will my pet have trouble going through two flaps? Cats may be intimidated by double flaps, but because there is a tunnel between either flap pets have an easier time using it. For training, you can actually remove one of the flaps and then add it back when they get used to going through. We do recommend the petsafe wall door if you want large and small pets to be able to share. |
|
Does this have side magnets too? No, there are only bottom magnets and brush weather stripping on the sides so it will not hold up to stronger winds. |
|
I don't want my cat to get outside, is this cat proof? The pet safe wall door is pretty easy for smaller pets to use, even in the Large size. If you do not want your cat to go through, you would need to look at Electronic pet door options, like the PetSafe Electronic Smart Door. |
|
My friend has a PetSafe Double Flap pet door, what is it? It is the Wall Entry Pet Door. There's a flap on the interior frame and exterior frame. |
|
What size is the flap on the PetSafe Wall Entry Pet Door-Large The Flap Dimensions are:Petsafe Wall Entry Pet Door Small: 5-1/2"w x -7-1/2"hPetsafe Wall Entry Pet Door Medium: 8-1/4"w x 11-1/4"hPetsafe Wall Entry Pet Door Large: 10-1/4"w x 15-3/8"h |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.
Fax: 800-332-7942
Mail:
Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932
ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY
WHAT IS COVERED:
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
PROPER PRODUCT USE:
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED:
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
REGISTERING THE PRODUCT:
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
MAKING A WARRANTY CLAIM:
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
DISCLAIMERS:
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
GOVERNING LAW:
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
PUMP WARRANTY:
Fountain replacement pumps when purchased individually have a 90-day warranty.
Limited Warranty for PetSafe Certified Refurbished Products
Effective January 1, 2010
For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:
- Fully tested
- Refurbished by replacing any defective modules identified during testing
- Thoroughly cleaned and inspected
- Repackaged (including appropriate manuals, probes, wire, new boxes, etc.)
- Re-inspected prior to being sold
PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.
All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Making a Warranty Claim
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
Customer Reviews
Size Chart
- Small 5 1/4"w x 7 1/2"h
- Medium 8 1/4"w x 11 1/4"h
- Large 10 1/4"w x 15 3/8"h
Flap Dimensions:
5 1/4"w x 7 1/2"h
The entry way your dog goes through.Outside Frame Dimensions
9 1/4"w x 13"h
The outer edge of the pet door. Rough Cut Out:
6 3/4"w x 10 5/8"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
8 1/4"w x 11 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
12 1/4"w x 17 1/8"h
The outer edge of the pet door. Rough Cut Out:
9 7/8"w x 14 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
10 1/4"w x 15 3/8"h
The entry way your dog goes through.Outside Frame Dimensions
14 1/4"w x 21 1/16"h
The outer edge of the pet door. Rough Cut Out:
12"w x 18 7/8"h
The size of the hole needed to fit your pet door into your door.| Flap Size | Flap Dimension | Rough Cut Out | Outside Frame Dimension | Recommended Pet height |
|---|---|---|---|---|
| Small | 5-1/4" w x 7-1/2" h | 6-3/4" w x 10-5/8" h | 9-1/4" w x 13" h | 5" - 11" |
| Medium | 8-1/4" w x 11-1/4" h | 9-7/8" w x 14-3/4" h | 12-1/4" w x 17-1/8" h | 5" - 17" |
| Large | 10-1/4" w x 15-3/8" h | 12" w x 18-7/8" h | 14-1/4" w x 21-1/16" h | 5" - 23" |
Do not know which size to get? Here is a measurement guide to help you out
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
High
Steps
11
Time Required
2-3 hours
Sections
01
Flags
02
Parts
- Interior Frame
- Exterior Frame
- Center Piece
- Closing Panel
- Template
- Toggle bolt (8)
- Drywall screw (8)
- Washer (8)
Tools
- Safety glasses
- Jigsaw
- Power drill
- 5/8" and 1/2" drill bits
- Philips and flat-head screwdrivers
- Tape measure
- Masking tape
- Pencil
- Level
- Scissors
- Framing square
- Stud finder
- Silicone caulk
It is important to measure the placement on the wall specifically for your pet’s height. If there are multiple pets, measure to the largest pet.
Step 1 Mark Pet Height
- Use the stud finder to locate the studs in the wall where the pet door will go. Make a small mark where the studs are.
- With your pet standing between the stud marks, draw a five inch horizontal line at his shoulder height.
Step 2 Locate the Center Point
- Locate the center between the two studs and draw a five inch vertical line through the horizontal line marking your pet’s shoulder height.
Step 3 Position the Template
- Use the cutting template to precisely mark where the pet door will go.
- Align the lines on the template with the lines on the wall and tape in place.
- Use the level to check that the template is square and level.
Step 4 Trace the Template
- Remove the template from the wall.
Step 5 Cut the Opening
- Drill 5/16 inch holes inside the corners of the traced template. Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole and cut along the drawn template lines. Continue cutting along the template until an opening is created.
Step 6 Check Frame Fit
- Place the interior frame, side A, into the opening to check the fit.
- If the hole is too small, re-cut no more than 1/8 inch or file the hole to make it larger.
Step 7 Prepare Exterior
- Fold the center piece and place it into the interior frame.
- Place the interior frame with the center piece into the opening.
- Screw in the drywall screws to temporarily hold the frame in place.
Step 8 Mark Holes
- Tape the flap up and push the frame back until the center piece is touching the exterior wall.
- Make sure the center piece is not completely pushed out of the frame.
- Mark the three holes on the center piece on the exterior wall.
- Drill through the marks to the exterior of the house.
Step 9 Cut Exterior
- Line up the template with the three holes drilled on the exterior of the wall, ensure it is straight and carefully trace.
- Drill inside the corners of the traced template.
- Place the jigsaw blade into a corner hole, and cut along the drawn template lines. Continue cutting along the template until an opening is created.
- Place the exterior frame, side B, into the opening to check the fit. If the hole is too small, re-cut or file the hole to make it larger.
Step 10 Attach Interior Frame
- Use the holes made in step 2 on the interior side as pilot holes and drill 1/2 inch holes.
- Place the washers on the toggle screws and place through the holes on the A side of the pet door. Twist on the toggle bolts.
- Place the A side of the pet door into the cut hole and use a flathead screwdriver to tighten the toggle bolts.
Step 11 Attach Exterior Frame
- Place the B side of pet door into the exterior hole and mark the four holes for the toggle bolts.
- Drill 1/2 inch holes through the marks.
- Install the toggle bolts with the washers into the B side of the pet door.
- Place the B side of the pet door into the cut hole and use a flathead screwdriver to tighten the toggle bolts.
FAQ
|
Does the pet safe wall door insulate? This wall unit is not made for extreme weather conditions. So best in moderate areas. |
|
Can I get a different/clearer flap for the pet safe wall entry? Flaps are not interchangeable, so the only ones would be the ones with the tint. There are other pet doors, by Ideal, that are similar in price and quality, that do have totally clear flaps. |
|
Does this model have extensions for thicker walls? There is a tunnel extension for thicker walls that will make this door suitable for walls from 8 1/4" - 12" thick in the Large and Medium. And 8 1/4" - 10 3/4" in the Small. |
|
Does this door lock? Yes! A locking cover comes with the door that you can slide in from top to bottom, so make sure you have enough room above the pet door. The cover tracks are located on the interior frame. |
|
What is the warranty process? Warranty claims are fulfilled by the manufacturer, PetSafe, and this unit has a 1 year warranty. |
|
How do I get the tunnel to fit my wall thickness if I am in the range? The PetSafe wall entry has a telescoping tunnel, which means one side is a little larger and fits over the other frames tunnel. This allows you to expand and contract the tunnel width without having to cut it down. |
|
Where can I get replacement parts? You can purchase replacement flaps from us. They are for the Freedom series doors, not the classic series. Measure the flap to make sure you are ordering the right size. If you have a very old model of wall entry without screw holes in the top of the flap then you would actually need the Classic Replacements. For other replacements you would need to contact PetSafe. |
|
Will my pet have trouble going through two flaps? Cats may be intimidated by double flaps, but because there is a tunnel between either flap pets have an easier time using it. For training, you can actually remove one of the flaps and then add it back when they get used to going through. We do recommend the petsafe wall door if you want large and small pets to be able to share. |
|
Does this have side magnets too? No, there are only bottom magnets and brush weather stripping on the sides so it will not hold up to stronger winds. |
|
I don't want my cat to get outside, is this cat proof? The pet safe wall door is pretty easy for smaller pets to use, even in the Large size. If you do not want your cat to go through, you would need to look at Electronic pet door options, like the PetSafe Electronic Smart Door. |
|
My friend has a PetSafe Double Flap pet door, what is it? It is the Wall Entry Pet Door. There's a flap on the interior frame and exterior frame. |
|
What size is the flap on the PetSafe Wall Entry Pet Door-Large The Flap Dimensions are:Petsafe Wall Entry Pet Door Small: 5-1/2"w x -7-1/2"hPetsafe Wall Entry Pet Door Medium: 8-1/4"w x 11-1/4"hPetsafe Wall Entry Pet Door Large: 10-1/4"w x 15-3/8"h |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.
Fax: 800-332-7942
Mail:
Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932
ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY
WHAT IS COVERED:
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
PROPER PRODUCT USE:
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED:
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
REGISTERING THE PRODUCT:
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
MAKING A WARRANTY CLAIM:
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
DISCLAIMERS:
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
GOVERNING LAW:
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
PUMP WARRANTY:
Fountain replacement pumps when purchased individually have a 90-day warranty.
Limited Warranty for PetSafe Certified Refurbished Products
Effective January 1, 2010
For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:
- Fully tested
- Refurbished by replacing any defective modules identified during testing
- Thoroughly cleaned and inspected
- Repackaged (including appropriate manuals, probes, wire, new boxes, etc.)
- Re-inspected prior to being sold
PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.
All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Making a Warranty Claim
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
