Petsafe Freedom Dog Door for Sliding Glass Door

SKU# 01PS11

  • Sliding glass door insert with pet door
  • Adjustment ranges fit sliders from 76 & 13/16”‒81” and 91 ½”‒96”
  • Pin lock included to secure the sliding glass door
  • Frame color available in white, bronze, or brushed aluminum (white only in 91 ½”-96”)
  • Works for both dogs and cats

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Stock No: 01PS11

Availability: In stock

Price From: $250
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Price From: $250
Petsafe Freedom Dog Door for Sliding Glass Door
Petsafe Freedom Sliding Glass Pet Door Patio

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  • Sliding glass door insert with pet door
  • Adjustment ranges fit sliders from 76 & 13/16”‒81” and 91 ½”‒96”
  • Pin lock included to secure the sliding glass door
  • Frame color available in white, bronze, or brushed aluminum (white only in 91 ½”-96”)
  • Works for both dogs and cats
Flap SizeFlap DimensionStep OverRecommended
Pet Height*
Stock No
Mfr No
Small5 1/4" w x 8 3/16" h1 3/4"5 1/4" - 8 15/16"01PS11
Medium8 1/4" w x 12 3/16" h1 3/4"5 1/4" - 12 15/16"01PS12
Large10 1/4" w x 16 3/8" h4 1/4"12 3/4" - 19 5/8"01PS13
Tall Large10 1/4" w x 16 3/8" h8 1/4"20" - 23 5/8"01PS14

*measured from the ground to the tallest point of their back
The recommended pet width is generally 1-2" added to the width of the flap

Still don't know which flap size to get? Here is a measurement guide to help you out

Height Adjustment Ranges:

76 13/16" - 81" 
91 7/16" - 96" Additional Cost - (not available for Small, Color is White Only)

Wondering how to measure your track? Review our Track Measuring Guide

PetSafe Freedom Dog Door for Sliding Glass Doors

The PetSafe Freedom Patio Panel Pet Door is a sturdy, attractive sliding glass door insert with a doggie door ideal for mild climates. Whether you want a temporary or permanent installation, this insert satisfies both of these preferences. Featuring a wide range of height adjustment ranges, four different flap sizes, and three frame colors to choose from, this sliding glass dog door meets all the requirements to satisfy both you and your pets.

Features of the PetSafe Sliding Glass Pet Door

  • Tinted vinyl flap with magnetic strip on the bottom to help keep it shut when it’s not in use
  • Locking cover and weather stripping included
  • Pin lock included to secure the sliding glass door
  • Adjustment ranges fit sliders from 76 & 13/16”‒81” and 91 ½”‒96”.
  • Frame material made of extruded aluminum for durability


  • Tinted flap prevents heat damage from the sun.
  • Lightweight flap provides utmost comfort for pets
  • Quite flap
  • Works for both dogs and cats
  • Low rise step-over makes it easier for pets to go through
  • Temporary installation option benefits renters and frequent movers
  • White, bronze, and brushed aluminum frame color options complement colors of your home
  • Step by step installation video in the ‘Videos’ tab helps with easy installation

Customer Reviews

Set Direction
  • fits great looks nice review by Susan
    5 5 fits great looks nice

    Very happy with my purchase. The door flap is very sturdy with a magnet at the bottom which keeps it from flapping. My dogs are still getting use to it. They have to push a little harder to enter or exit the flap. One thing I do recommend is that you pay attention to the measurements of the flap. I thought for sure I would use a small, but when I used a measuring tape to get an idea of the size of the flap, I found I needed a medium. My dogs are less than 15lbs so I was a little worried that it might be to big, but its the perfect size. The door fits great and looks nice, unlike some that I have seen.

    (Posted on 1/17/2019)

  • Not a good experience for me review by Melissa
    5 1 Not a good experience for me

    Waited forever for the product and it never left the state if CA to FL and was delivered to someone in CA not me in FL. Asked for a refund so i could go with someone more reliable.

    Ed. Note: This item was shipped out correctly, however Fed-Ex did mishandle the package and instead of sending it on to the customer they turned it back around at one of their facilities and sent it back to after they held onto it for a week.

    (Posted on 11/29/2018)

  • Great review by Connie
    5 5 Great

    Great product. It arrived quickly. Customer service is excellent. Thank you

    (Posted on 9/11/2018)

  • Good solution for a patio door review by Chris
    5 4 Good solution for a patio door

    We recently moved into a home with a sun room and couldn't locate a place for a dog door. This glass insert was a good solution. The installation video made it relatively easy to install. The only reason for the 4 stars instead of 5 was the latch. The video showed a latch you would install between the insert and existing glass door. What I received was only a bracket with a locking pin that had to be installed at either the top of the door or at the bottom. I don't like that nearly as much as the latch I expected. It prevented the door and insert from staying in tight contact, so I had to buy extra weather stripping to fill the small gap. When reads this review, I'd like to request they drop the advertised latch in the mail to me. It would be much appreciated :-)

    (Posted on 8/22/2018)

  • Pet Door the best review by Patricia
    5 5 Pet Door the best

    Our Little boy loves his new door he so smart he used it within days love design it was easy to put up love it very sturdy.

    (Posted on 4/13/2018)

  • Pleased with quality. review by Kathy
    5 5 Pleased with quality.

    The ease of installation was a bonus! Is more heavy duty than my last model. Will see how these flaps hold up. My dog rescue with a multi dog home will be a test, pleased so far.

    (Posted on 1/13/2018)

  • perfect for small pets review by Dana
    5 4 perfect for small pets

    Has the lowest rise for small flaps compared to others which is perfect for our tiny dogs. very easy for them to step over and push - in our sunny climate this has been a tremendous help. The flap is not clear which helps the sun from coming inside even more

    (Posted on 12/4/2017)

  • Excellent product. review by Carol
    5 5 Excellent product.

    The pet door is everything that I had expected. Easy installation, works like a charm, dogs love it and I am very happy with my purchase.

    (Posted on 2/23/2017)

  • Perfect Door for Dachshunds review by Jacks
    5 5 Perfect Door for Dachshunds

    We were replacing another pet door for our sliding glass door and came across this one. Purchased the medium size for our 3 dachshunds and it is just perfect. The low rise at the bottom makes it easy for them to get in and out. Shipping was fast and it came packaged very well. I was not expecting the extras like a door latch and insulation. The fit is perfect, the dark bronze matches the door frame perfectly, and the installation directions were easy to follow. Our dogs were used to looking out a clear door before and will have to get used to the opaque door now. The little guys and girl do not adapt quickly to changes, believe me.

    (Posted on 5/10/2016)

  • Worth every penny! review by CatOwner
    5 5 Worth every penny!

    After 30 years of owning a PetEze/PetSafe patio pet door I thought it was time to review it.

    We and our numerous cats have loved this door for 3 decades! It moves wherever we go as I couldn't do without it. Very sturdy and attractive, and visitors always comment on it. We've replaced the flap 4 times over the years, and that has been it for maintenance.

    (Posted on 4/30/2016)

  • Quick install, nice quality, low step over a plus review by Char
    5 5 Quick install, nice quality, low step over a plus

    It was very quick and easy to install in the sliding glass door. I have another door from another company and this one just seems to be a higher quality. The flap isn't quite as "heavy" but seems to be holding up just as well AND it seems to hold out the cold air just as well AND isn't as noisy. When I need to replace that one, I'll most likely choose a larger version of this one. My dog is short so the low step over is perfect.

    (Posted on 2/24/2015)

  • Great! review by YoYo
    5 5 Great!

    Easy to install and works perfectly!!

    (Posted on 11/20/2014)

  • Very nice pet door! review by Katlin
    5 4 Very nice pet door!

    Love the pet door I purchased! Very sturdy, easy install and flap is a good quality, which I need with two bigger, very active dogs.

    (Posted on 8/25/2014)

  • Petsafe Freedom Patio Pet Door review by Squirley
    5 5 Petsafe Freedom Patio Pet Door

    Excellent door, wonderful quality. Only glitch was the delivery was delayed due to a problem with Federal Express sending item back to warehouse for unknown reason.

    (Posted on 5/10/2014)

  • SUPER!!!! review by Doxie Door!
    5 5 SUPER!!!!

    Installed with ease and just the right step over for my 2 little Doxies!

    (Posted on 3/17/2014)

  • Great product review by Eli
    5 4 Great product

    This really solved an annoying problem for me. So glad I found it. My only issue was that the airtight flap thing where it joined the sliding door didn't really work perfectly. I ended up having to buy some tape with a foam backing to really insulate it. Cost like $4 and took me like 2 minutes. Otherwise it's great.

    (Posted on 2/24/2014)

  • Great Product review by Scott
    5 4 Great Product

    Great product and a great fit. I highly recommend this especially for tall patio doors like I have.
    Was disappointed that when it was received, the locking cover was cracked during shipment and they referred me to the manufacturer to claim warranty rather than handling it themselves.
    Also all the foam insulation and the draft stopper provided were too short for the 96" door. Still trying to locate a replacement which will work.

    (Posted on 1/25/2014)

  • Great Value review by Widdie
    5 5 Great Value

    Installed the door in about 45 minutes. Works great and dog learned to use it in about 30 seconds. Of course we have a very smart dog.

    (Posted on 1/15/2014)

  • Looks Great, Functions Great review by Ray
    5 5 Looks Great, Functions Great

    The product was everything advertised. Very easy to install and the looks and performance were ideal. Thanks Petsafe for making a great product.

    (Posted on 1/11/2014)

  • easy install review by revama
    5 5 easy install

    This product fit a pella slider just perfect and was easy to install. The dogs (from 8 -50 lbs) love it

    (Posted on 12/2/2013)

  • This Door is Perfect review by poodle lover
    5 5 This Door is Perfect

    I am very pleased with this door. I have an extra tall sliding glass door and this door came in the perfect size. It functions very well and my three poodles all can use this door. One is a standard and the other two are miniatures. It installed easily and the directions were easy to understand. I would recommend this door.

    (Posted on 4/3/2013)

Weight 29.0000
Manufacturer Petsafe
Your Maximum Pet Size Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs
Climate Suitability Mild or Utility
Sealing Value Low
Wind Resistance Low
House Locking Method Pin Lock for Sliding Glass Doors
Frame Material Extruded Aluminum
Track Width Minimum 7/8"
Tools Required For Installation Yes
Insulation Value Low
Flap Material Vinyl
Flap Design Single, One Part , Flexible, Thin Flap
Flap Colors Tinted Clear
Flap Thickness 1/8"
Locking Cover Material ABS Plastic
Can Be Installed In Dual Pane Glass Sliding Glass Door, Single Pane Glass Sliding Glass Door
Dual or Single Pane Single Pane 1/8" Thick
“Draft Stopper” Included to Seal Stationary & Sliding Panel Overlap Yes
Warranty Period 1 year
Return Period 30 days
Manufacturer's Restocking Fee none

PetSafe Patio Pet Door Installation

This video explains how to install any PetSafe Patio Pet Door, including the Freedom Patio Panel.



Petsafe Patio Pet Door Replacement Flap Installation


PetSafe Patio Pet Door Installation


Tools you might need


  • Electric drill
  • 9/64” (3.5 mm) drill bit
  • 7/64” (2.5 mm) drill bit
  • Phillips screwdriver
  • Tape measure
  • Scissors
  • Tape
  • Pencil
  • Safety glasses
  • Recessed sliding glass door kit (recessed doors only)

Basic installation steps


  • 1. Measure the height
  • 2. Slide the insert into the sliding door frame
  • 3. Lock the height adjuster and secure the insert
  • 4. Install the lock, glass sweep, and weather stripping


We recommend watching the installation video to familiarize yourself with the complete installation before installing. Installation video can be found on the “Videos” tab. Also completely read the installation instructions that are with the door for complete installation instructions and illustrations.

Steps for Temporary, Basic installation

Step 1: Measure the height of your sliding glass door
Step 2: Slide the insert into door frame
Step 3: Insert screws into the height adjustment and into the top of the panel to secure spring loaded height adjuster
Step 4: Install the lock, glass sweep, and weather stripping

Steps for Semi-Permanent Installation

STEP 1 The Patio Panel Pet Door inserts into your sliding glass door track opening against the doorjamb. Your sliding door will slide against the Patio Panel. First do a test fit to ensure you are satisfied with the fit of the before proceeding. Fully open the sliding glass door. The top of Patio Panel should be inserted into the upper track with height adjuster facing up, locking cover should be inside. Swing he bottom of the Patio Panel into lower door track of the sliding glass door and gently lower. Move the Patio Panel against the door jamb. The Patio Panel should fit flush against the door jamb without any gaps. The height adjuster should be fully extended and not tilted to one side.
STEP 2 Gently slide the Patio Panel slightly away from door jamb to show pre-drilled holes in height adjuster. Drill holes (7/64” 2.5 mm) through the two predrilled holes of the height adjuster (interior side). Secure height adjuster to prevent moving up and down to the Patio Panel using two #6 1/2” sheet metal screws. Move Patio Panel against door jamb. It should be flush without gaps.
STEP 3 Installation options for EXPOSED FRAME and for RECESSED or EXPOSED FRAME below NOTICE: Prior to installation and drilling, consult your sliding glass door manufacturer’s warranty. Unauthorized changes or modifications may void the warranty. Installing screws into vinyl door frames or door jambs may crack the vinyl.

3A EXPOSED SLIDING GLASS FRAME INSTALLATION ONLY with screws (For exposed door frames only)

  • 1. Determine the Patio Panel center at the top and make a pencil mark on the sliding glass door frame.
  • 2. Measure 12” (30.5 cm) from the top of the Patio Panel along the door jamb side and mark the side of sliding glass door frame.
  • 3. Measure 1” (2.5 cm) above the pet door on the Patio Panel along the door jamb side and mark the side of sliding glass door frame with a pencil.
  • 4. At the bottom, measure the Patio Panel center and make a pencil mark on the sliding glass door frame.
  • 5. Drill 9/64” (3.5 mm) starter holes through your sliding glass door frame ONLY at the locations you just marked. DO NOT DRILL INTO THE PATIO PANEL AT THIS TIME.
  • 6. Before drilling into the Patio Panel, take care not to shatter the Glass and do not to drill inside the Patio Panel rib lines. Only drill into outer edge section. Patio Panel may need to be moved to the side slightly to accurately drill.
  • 7. Drill 7/64" (2.5 mm) holes through the sliding glass door frame clearance holes into the Patio Panel.
  • Fasten the Patio Panel to the interior side of sliding glass door frame using four #6 1/2” sheet metal screws. DO NOT OVERTIGHTEN.


  • 1. Slide the Patio Panel against the sliding door jamb.
  • 2. Measure and mark with a pencil the top center of the Patio Panel and corresponding location on sliding glass door frame (marks are for a marking guide only).
  • 3. Measure and mark with a pencil the bottom of the Patio Panel where sliding door will close against the panel and corresponding location on sliding glass door frame (marks are for a marking guide only).
  • 4. Slide the panel over to be able to place the T-brackets into the upper and lower track of sliding glass door.
  • 5. Place T-bracket at the top of the sliding glass track where the vertical part of the bracket aligns with your mark. Use pencil to mark on the inside of the track for your pilot holes
  • 6. Do the same for the bottom track. (T-brackets are universal and will work in top or bottom).
  • 7. Use a 7/64” (2.5 mm) drill bit to drill pilot holes for T-brackets at the top and bottom of the Patio Panel. Then secure T-brackets into place, top and bottom and, with the four M4 x 10 mm sheet metal. Hand tighten and be careful to not overtighten.
  • 8. Slide your Patio Panel back into place and the T-brackets should be front of your Patio Panel.
  • 9. Use a 7/64” (2.5 mm) drill bit to drill pilot holes through T-brackets and into the Patio Panel at the top and bottom. Secure T-brackets to the patio panel with two M4 x 10mm sheet metal screws.
STEP 4 Install Lock – CAUTION – Do NOT drill into the glass.
  • 1. Close the sliding glass door tightly against the Patio Panel.
  • 2. Position the locking latch at the bottom edge of your sliding glass door. With locking bolt in the retracted position, pointed toward the sliding glass door frame.
  • Leave approximately 1/8” clearance between the locking bolt tip and rail. Note: Inspect location of future drill holes to make sure they will not contact the glass.
  • 3. Holding the lock firmly in place, mark screw holes and mark center of locking bolt in rail of sliding glass door or stationary window.
  • 4. Drill two pilot holes (Note: Inspect location of drill marks to make sure the drill and screws will not contact glass) for attaching the latch, 9/64” (3.5 mm) for aluminum sliding glass doors and 7/64” (2.5 mm) for wood or vinyl sliding glass doors.
  • 5. Drill 1/4" hole for locking bolt.
  • 6. Attach latch with tow #8 1/2" sheet metal screws. Hand tighten - DO NOT OVERTIGHTEN.
STEP 5 Install Glass Sweep and Weather Stripping

NOTE: Make sure these are applied to a clean and dry surface while temperature is above 63°F (17°C).

  • 1. Glass Sweep - Install the glass sweep on the back edge of the sliding glass door to close the gap between the sliding glass door panel and stationary glass door panel. Close the sliding glass door against the Patio Panel. Position the glass sweep at the top glass edge, flexible part touching the glass of the stationary door and carefully peel away the backing and press the glass sweep in place moving from top to bottom. Any excess can be trimmed with scissors.
  • 2. Weather Stripping - The weather stripping installs on the outer edge of the sliding glass door to form a seal between the Patio Panel and the sliding glass door. Open the sliding glass door, position the weather stripping at the top front edge toward the interior side aligning with Patio Panel. Carefully peel away the backing and press the weather stripping into place moving from top to bottom. Any excess can be trimmed with scissors.
  • Keep instructions for future reference or to give to future owners of property.
  • Before installation and drilling, check with the manufacturer of your sliding glass door for warranty. Unauthorized changes or modifications may void the warranty.
  • Screws installed into vinyl frames or jambs of the door may crack the vinyl.
  • The glass sweep and weather stripping should be applied to a clean and dry surface while temperature is above 63°F (17°C).
  • Make sure there is nothing underneath the door where you will be drilling the holes.
  • Use a manual screwdriver, not a power screwdriver to tighten screws. Do NOT over tighten, it may warp the frame.
  • Do NOT attempt to cut holes in the glass. Consult a professional glazier for detail.

Installation video can be found on the Petsafe Freedom Dog Door For Sliding Glass Door “Videos” tab:


This video explains how to install any PetSafe Patio Pet Door, including the Freedom Patio Panel.

Click below to expand:

Yes, the door comes with a locking mechanism to secure your sliding glass door to the pet panel.

We do not carry the bracket metal kit for installation, that would have to be purchased through PetSafe

Yes, the mechanism provided is intended to lock your sliding glass door by using a bracket that can be mounted on your slider with sheet metal screws. The lock on the pet door then engages the bracket, locking the door closed.

Yes it does!

The rise (alternatively called the step-over) is 1 ¾" for the Small and Medium flaps, 4 ¼" for the Large, and 8 ¼" for the Tall Large.

The Freedom Patio Panel Pet Door can be easily removed and installed due the spring loaded height adjuster; however, it is recommended to screw the panel into your slider frame for a semi-permanent installation to aid in stability, and ensure the locking capabilities provided with the locking mechanism.

The Petsafe Freedom Patio door has a single flap that is flexible, tinted, and made from vinyl material.

The Freedom Panel is intended for use in moderate climates and features relatively fair insulation value.

The Small flap size has a panel width of 8 ½”, the Medium is 11 ½”, and the Large and Tall Large sizes have 13 ½” panel widths.

The manufacturer ensures a 1 year warranty on this product.

The freedom petsafe panel has single pane tempered glass which is clear.

That is the code for Petsafe Freedom Dog Door for Sliding Glass Door. You will need to determine the flap size, Track height and Frame Color.

Yes. There is a patio panel for sliding glass doors and a traditional pet door for doors.

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Warranty Information

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at Proof of purchase is accepted via e-mail (, fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.

Fax: 800-332-7942


Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932



Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.


This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.


This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.


Within thirty (30) days of purchase, please go to to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.


To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.


Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.


This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Fountain replacement pumps when purchased individually have a 90-day warranty.

Limited Warranty for PetSafe Certified Refurbished Products

Effective January 1, 2010

For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:

  • Fully tested 
  • Refurbished by replacing any defective modules identified during testing 
  • Thoroughly cleaned and inspected 
  • Repackaged (including appropriate manuals, probes, wire, new boxes, etc.) 
  • Re-inspected prior to being sold 

PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Making a Warranty Claim

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.