Hale Standard Patio Pet Door for Sliding Glass Doors
- Dual-pane slider panel with two vinyl flaps for supreme energy efficiency
- Custom made to fit sliders up to 96" in height
- Available in White, Bronze, Arizona Beige, and Brushed Aluminum
- Locks to your sliding door for security
- Lightweight flaps are easy for pets of all sizes to use
- We'll need more information to complete your order. In your Order Confirmation email there is an Orange button with "Finish Your Order". Click on it to enter to answer questions to finish your order. Thank you!
- NOTE: Built-to-order, your custom order can take up to 8 weeks to build
Product Details
The Hale Standard Sliding Glass Door Panel for Pets is engineered with dual-pane glass and two vinyl flaps for an extremely weather-resistant and insulating fit. Unlike many other dog doors for glass doors, you can secure the slider using an adapter channel, meaning you don't need to purchase locking devices separately. This dog door glass door panel insert is designed to fit into tracks at least 1" thick and can fit most sliders height up to 96". For Anderson or Pella sliding glass doors we recommend the Hale Omni Panel due its installation method With eleven different flap sizes, the Hale Pet Doors for Sliding Glass Doors cater to the biggest of dogs and the smallest of cats.
Features:
- Heavy extruded aluminum framing around the dog door in-glass door for maximum durability.
- Available in White, Bronze, Arizona Beige or Brushed Aluminum frame colors.
- Hale Standard Sliding glass door sizes come in 11 different options to accommodate pets of all sizes.
- Fits into tracks at least 1" thick and sliders up to 96".
- Two, clear vinyl flaps are lightweight and easy to use for pets of all sizes.
- Flaps are lined with magnets and weather stripping to combat rough weather and remain sealed.
- Vinyl weatherstripping included preventing air leakage.
- Locking cover made of King Starboard to resist sun damage, rotting, swelling, splintering, or delamination when exposed to humidity or water.
Benefits:
- Dual-pane glass design of the pet door for glass door and double flaps improve insulation and energy efficiency.
- Easy to remove from sliding door track. Great pet door for renters!
- Combats rough wind and weather.
- Color options allow you to match the panel with your existing slider.
- Glass door with pet door with lightweight flaps is easy to use and share for both cats and dogs.
- "Giant" size available, which is not commonly offered by other manufacturers.
Ordering Instructions:
- You will be emailed a form to fill out with all your custom information.
- Measure carefully and provide your track height.
- Indicate which direction your sliding glass door closes when looking outside from the inside of your house. The sliding door front view is essential, as Hale will mount the panel lock, which is not reversible.
- Note: This panel will not work with Anderson or Pella sliders. For those brands we recommend the Hale Omni Panel due its installation method.
Please Note: Because these pet doors are custom-made, returns are allowed a 50% credit toward the purchase of a different Hale pet door. Please double check that you've provided the correct measurements prior to confirming your purchase.
Size Chart
- Small 5 1/2"w x 7 1/2"h
- Small Medium 6 1/2"w x 9 1/2"h
- Medium 8 1/2"w x 12 1/2"h
- Tall Medium 8 1/2"w x 16"h
- Large 11"w x 16"h
- Tall Large 11"w x 19 1/2"h
- Tall Large Plus 11"w x 23 1/2"h
- Extra Tall Large 11"w x 27 1/2"h
- Extra Large 14"w x 19 1/2"h
- Extra Large Plus 14"w x 23 1/2"h
- Giant 15 1/2"w x 27 1/2"h
Flap Dimensions:
5 1/2"w x 7 1/2"h
The entry way your dog goes through.Step-Over:
1”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door.
Overall Panel Width:
9 1/2"
How wide the panel is overall.Flap Dimensions:
6 1/2"w x 9 1/2"h
The entry way your dog goes through.Step-Over:
1"
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
10 1/2"
How wide the panel is overall.Flap Dimensions:
8 1/2"w x 12 1/2"h
The entry way your dog goes through.Step-Over:
1"
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
12 1/2"
How wide the panel is overall.Flap Dimensions:
8 1/2"w x 16"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
12 1/2”
How wide the panel is overall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 19 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 23 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 27 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
14"w x 19 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
18”
How wide the panel is overall.Flap Dimensions:
14"w x 23 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
18”
How wide the panel is overall.Flap Dimensions:
15 1/2"w x 27 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
19 1⁄2"
How wide the panel is overall.| Flap Size | Flap Dimension2 | Step Over | Overall Panel Width | Recommended Pet Height* |
|---|---|---|---|---|
| Small | 5 1/2" w x 7 1/2" h | 1" | 9 1⁄2" | 3" - 10" |
| Small Medium | 6 1/2" w x 9 1/2" h | 1" | 10 1⁄2" | 3" - 13" |
| Medium | 8 1/2" w x 12 1/2" h | 1" | 12 1⁄2" | 3" - 18" |
| Tall Medium | 8 1/2" w x 16" h | 1" or 5" | 12 1⁄2" | 3" - 22" |
| Large | 11" w x 16" h | 1" or 5" | 15" | 3" - 23" |
| Tall Large | 11" w x 19 1/2" h | 1" or 5" | 15" | 3" - 28" |
| Tall Large Plus | 11" w x 23 1/2" | 1" or 5" | 15" | 3" - 33" |
| Extra Tall Large | 11" w x 27 1/2" h | 1" or 5" | 15" | 3" - 40" |
| Extra Large | 14" w x 19 1/2" h | 1" or 5" | 18" | 3" - 29" |
| Extra Large Plus | 14" w x 23 1/2" h | 1" or 5" | 18" | 3" - 34" |
| Giant | 15 1/2" w x 27 1/2" h | 1" or 5" | 19 1⁄2" | 3" - 40" |
*measured from the ground to the tallest point of their back
Notes
The recommended pet width is generally 1-2" added to the width of the flap.
Still do not know which flap size to get? Here is a measurement guide to help you out
Adjustment Ranges:
- Up to 82"
- Over 82" to 96" (Additional Cost)
You can estimate the panel width by adding 4" to your desired flap width.
1 Step Over is the height of the flap above the base of the pet door. We suggest that flap height + "step over"
should about equal pet shoulder height. These dimensions are approximate within 1/2".
2 The overall width is equal to flap width plus 4".
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Easy
Steps
07
Time Required
0.5 hours
Sections
02
Flags
01
Parts
- Panel Pet Door
- Vinyl Weatherstripping
- #6 sheet metal screws
- Lock Strip & Latch Bar
- Locking Cover
Tools
- Tape measure
- Hacksaw
- Electric drill
- 1⁄64” drill bit (included)
- #2 Phillips head screwdriver
- #6 metal screws (included)
Please read instructions & notes thoroughly before installation.
Step 1 Measure Your Glass
- Clean the glass on the patio door and panel.
- Measure the door frame height inside the track from the very bottom to the very top.
Step 2 Cut the Rails
- Mark the side rails of your panel insert and cut them to length with the hacksaw.
Step 3 Install the Panel
- Place the panel into the track and make sure it fits.
- If you’re installing on the stationary side, close the stationary panel up against the pet door and check for air gaps.
- If installing on the sliding glass door side, close the slider up against the pet door panel and check for air gaps.
- If necessary, apply foam weather stripping (available at hardware store) to the side rail of your pet door panel.
Step 4 Secure the Panel
- The panel insert should be held tightly against the door jamb lip to allow you to drill holes and screw the pet panel in place.
Step 5 Install the Screws
- Once you are satisfied with the placement of the panel, it is time to screw it in place.
- Use the provided #6 sheet metal screws.
Step 6 Install the Lock Strip (for sliding side installation)
- Omit this step if you are installing on the stationary side.
- The lock strip will be screwed to the leading edge of your slider. Be very careful installing the screws.
- The latch bar which mates with the lock on the panel must face the inside of the house.
Step 7 Install the Weatherstripping
- Apply the provided vinyl weather stripping to the back edge of the slider or the front edge of the stationary panel.
- This will eliminate any gaps created by overlapping glass.
Videos
How to Measure Your Sliding Glass Door for a Pet Door
FAQ
|
How do I measure my sliding glass door? You would measure from the deepest part in the bottom track to the top track. Do not measure up inside the top track or the door will not fit correctly, even though this is the full sliding pet door they account for the wiggle room in the top track. |
|
How do I lock my door? Yes, the panel comes with a locking mechanism that can be attached to your slider. The mechanism provided to lock your sliding glass door to the panel can be installed on the left or right depending on how your slider is configured. It consists of a lock mounted on the doggy door and a bracket mounted on the sliding glass door with sheet metal screws. With this the dog door would have to be semi-permanently installed. Alternatively, you can purchase a Charley Bar for added security. |
|
Can I lock the pet door? There is a closing cover that is included with the pet door. |
|
Is this good for large and small pets that need to share? Yes, it is actually the door that we recommend for that particular situation. |
|
How well does it insulate? This door has dual pane glass and double flaps so it does insulate very well and it good for more extreme climates. |
|
Are the flaps clear? Yes, they are a clear flexible material with magnets and weather stripping round them |
|
Is this easy to install? This has to be semi-permanently installed, so it is harder than most other doors. I would suggest taking a look at the installation instructions on the page and see it that is something that you are handy enough to do. |
|
How long do they take to deliver? They are custom, so three weeks to ship and then 1-5 business days shipping time depending on where you are located. |
|
Can I get a panel taller than 96"? No, you can get the Endura Flap Thermo Panel or the Custom Ideal Fast Fit for a sliding glass door taller than 96" |
|
How do I decide which direction my slider closes? This needs to be done while you are on the inside of the house looking out. You do need to specify whether your slider closes to the left or to the right so that they can mount the lock correctly. |
|
Is it possible to remove a flap? Yes, you can take off a flap for training if you find that your pet is having a hard time going through both. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Hale Pet Door 5 Year Limited No Fault Warranty
All parts—including flaps—and labor.
Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.
HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below).
1st year – 100% of all parts and labor; 2nd year – 50% of all parts and labor; 3rd year – 40% of all parts and labor; 4th year – 30% of all parts and labor; 5th year – 20% of all parts and labor.
This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.
A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on the glass after the first year.
B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.
C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.
HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mismeasuring, or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if the damage is due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. reserves the right to inspect any and all products before honoring any claim.
Customer Reviews
Size Chart
- Small 5 1/2"w x 7 1/2"h
- Small Medium 6 1/2"w x 9 1/2"h
- Medium 8 1/2"w x 12 1/2"h
- Tall Medium 8 1/2"w x 16"h
- Large 11"w x 16"h
- Tall Large 11"w x 19 1/2"h
- Tall Large Plus 11"w x 23 1/2"h
- Extra Tall Large 11"w x 27 1/2"h
- Extra Large 14"w x 19 1/2"h
- Extra Large Plus 14"w x 23 1/2"h
- Giant 15 1/2"w x 27 1/2"h
Flap Dimensions:
5 1/2"w x 7 1/2"h
The entry way your dog goes through.Step-Over:
1”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
9 1/2"
How wide the panel is overall.Flap Dimensions:
6 1/2"w x 9 1/2"h
The entry way your dog goes through.Step-Over:
1"
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
10 1/2"
How wide the panel is overall.Flap Dimensions:
8 1/2"w x 12 1/2"h
The entry way your dog goes through.Step-Over:
1"
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
12 1/2"
How wide the panel is overall.Flap Dimensions:
8 1/2"w x 16"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
12 1/2”
How wide the panel is overall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 19 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 23 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
11"w x 27 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
15”
How wide the panel is overall.Flap Dimensions:
14"w x 19 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
18”
How wide the panel is overall.Flap Dimensions:
14"w x 23 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
18”
How wide the panel is overall.Flap Dimensions:
15 1/2"w x 27 1/2"h
The entry way your dog goes through.Step-Over:
1” or 5”
Distance from the bottom of the flap to the floor you pet must step over to enter the pet door. Overall Panel Width:
19 1⁄2"
How wide the panel is overall.| Flap Size | Flap Dimension2 | Step Over | Overall Panel Width | Recommended Pet Height* |
|---|---|---|---|---|
| Small | 5 1/2" w x 7 1/2" h | 1" | 9 1⁄2" | 3" - 10" |
| Small Medium | 6 1/2" w x 9 1/2" h | 1" | 10 1⁄2" | 3" - 13" |
| Medium | 8 1/2" w x 12 1/2" h | 1" | 12 1⁄2" | 3" - 18" |
| Tall Medium | 8 1/2" w x 16" h | 1" or 5" | 12 1⁄2" | 3" - 22" |
| Large | 11" w x 16" h | 1" or 5" | 15" | 3" - 23" |
| Tall Large | 11" w x 19 1/2" h | 1" or 5" | 15" | 3" - 28" |
| Tall Large Plus | 11" w x 23 1/2" | 1" or 5" | 15" | 3" - 33" |
| Extra Tall Large | 11" w x 27 1/2" h | 1" or 5" | 15" | 3" - 40" |
| Extra Large | 14" w x 19 1/2" h | 1" or 5" | 18" | 3" - 29" |
| Extra Large Plus | 14" w x 23 1/2" h | 1" or 5" | 18" | 3" - 34" |
| Giant | 15 1/2" w x 27 1/2" h | 1" or 5" | 19 1⁄2" | 3" - 40" |
*measured from the ground to the tallest point of their back
Notes
The recommended pet width is generally 1-2" added to the width of the flap.
Still do not know which flap size to get? Here is a measurement guide to help you out
Adjustment Ranges:
- Up to 82"
- Over 82" to 96" (Additional Cost)
You can estimate the panel width by adding 4" to your desired flap width.
1 Step Over is the height of the flap above the base of the pet door. We suggest that flap height + "step over"
should about equal pet shoulder height. These dimensions are approximate within 1/2".
2 The overall width is equal to flap width plus 4".
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Easy
Steps
07
Time Required
0.5 hours
Sections
02
Flags
01
Parts
- Panel Pet Door
- Vinyl Weatherstripping
- #6 sheet metal screws
- Lock Strip & Latch Bar
- Locking Cover
Tools
- Tape measure
- Hacksaw
- Electric drill
- 1⁄64” drill bit (included)
- #2 Phillips head screwdriver
- #6 metal screws (included)
Please read instructions & notes thoroughly before installation.
Step 1 Measure Your Glass
- Clean the glass on the patio door and panel.
- Measure the door frame height inside the track from the very bottom to the very top.
Step 2 Cut the Rails
- Mark the side rails of your panel insert and cut them to length with the hacksaw.
Step 3 Install the Panel
- Place the panel into the track and make sure it fits.
- If you’re installing on the stationary side, close the stationary panel up against the pet door and check for air gaps.
- If installing on the sliding glass door side, close the slider up against the pet door panel and check for air gaps.
- If necessary, apply foam weather stripping (available at hardware store) to the side rail of your pet door panel.
Step 4 Secure the Panel
- The panel insert should be held tightly against the door jamb lip to allow you to drill holes and screw the pet panel in place.
Step 5 Install the Screws
- Once you are satisfied with the placement of the panel, it is time to screw it in place.
- Use the provided #6 sheet metal screws.
Step 6 Install the Lock Strip (for sliding side installation)
- Omit this step if you are installing on the stationary side.
- The lock strip will be screwed to the leading edge of your slider. Be very careful installing the screws.
- The latch bar which mates with the lock on the panel must face the inside of the house.
Step 7 Install the Weatherstripping
- Apply the provided vinyl weather stripping to the back edge of the slider or the front edge of the stationary panel.
- This will eliminate any gaps created by overlapping glass.
Videos
How to Measure Your Sliding Glass Door for a Pet Door
FAQ
|
How do I measure my sliding glass door? You would measure from the deepest part in the bottom track to the top track. Do not measure up inside the top track or the door will not fit correctly, even though this is the full sliding pet door they account for the wiggle room in the top track. |
|
How do I lock my door? Yes, the panel comes with a locking mechanism that can be attached to your slider. The mechanism provided to lock your sliding glass door to the panel can be installed on the left or right depending on how your slider is configured. It consists of a lock mounted on the doggy door and a bracket mounted on the sliding glass door with sheet metal screws. With this the dog door would have to be semi-permanently installed. Alternatively, you can purchase a Charley Bar for added security. |
|
Can I lock the pet door? There is a closing cover that is included with the pet door. |
|
Is this good for large and small pets that need to share? Yes, it is actually the door that we recommend for that particular situation. |
|
How well does it insulate? This door has dual pane glass and double flaps so it does insulate very well and it good for more extreme climates. |
|
Are the flaps clear? Yes, they are a clear flexible material with magnets and weather stripping round them |
|
Is this easy to install? This has to be semi-permanently installed, so it is harder than most other doors. I would suggest taking a look at the installation instructions on the page and see it that is something that you are handy enough to do. |
|
How long do they take to deliver? They are custom, so three weeks to ship and then 1-5 business days shipping time depending on where you are located. |
|
Can I get a panel taller than 96"? No, you can get the Endura Flap Thermo Panel or the Custom Ideal Fast Fit for a sliding glass door taller than 96" |
|
How do I decide which direction my slider closes? This needs to be done while you are on the inside of the house looking out. You do need to specify whether your slider closes to the left or to the right so that they can mount the lock correctly. |
|
Is it possible to remove a flap? Yes, you can take off a flap for training if you find that your pet is having a hard time going through both. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Hale Pet Door 5 Year Limited No Fault Warranty
All parts—including flaps—and labor.
Thank you for doing business with Hale Pet Door™. We are sure you will receive years of excellent service with your purchase. If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price. Be sure to pack the product well as we can only give 50% credit for a damaged pet door.
HSPD Manufacturing, Inc. guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from HSPD Manufacturing, Inc. shall be free from any defects in materials and workmanship. The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the fifth year. We agree to exchange or repair at our expense, F.O.B. our plant or warehouse any unit found to be defective in workmanship and/or material, subject to plant inspection. (See notes A and B below).
1st year – 100% of all parts and labor; 2nd year – 50% of all parts and labor; 3rd year – 40% of all parts and labor; 4th year – 30% of all parts and labor; 5th year – 20% of all parts and labor.
This warranty does not include shipping to HSPD Manufacturing, Inc. or any field service labor unless the product was installed by Hale Pet Door™.
A-Glass Breakage: We use fully tempered glass of the greatest quality and strength available for each application. It also meets or exceeds all safety glazing laws and codes in the United States. Even tempered glass will break on occasion, but it is very rare. When there is a breakage of glass for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price. There is no warranty on the glass after the first year.
B-Parts Damaged by Misuse or Neglect: HSPD Manufacturing, Inc. will pay 20% of the cost of the current list price of parts and labor. No reimbursement shall be greater than the price of the replacement part.
C-Omni Oversize Panels: This application is not recommended. Therefore, we will only warranty 50% of the cost of the panel for the first year. However, the pet door itself is covered per our standard warranty.
HSPD Manufacturing, Inc. will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to mis-cutting, mismeasuring, or any other damage due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. will not accept any responsibility beyond 50% if the damage is due to no fault of HSPD Manufacturing, Inc. HSPD Manufacturing, Inc. reserves the right to inspect any and all products before honoring any claim.
- Reviews
- Questions
Received wrong door
We received the wrong door. Cutting and sawing will never make this door work. Handle on the wrong side inspite sending pictures of our existing sliding glass door. Not worth $1000+
Good quality product
I am very pleased with my purchase. We have 4 dogs ranging from 9lbs to 110lbs so needed the Hale std to accommodate them all. Works great for each of them. It was quite difficult to install. Im a woman in my 40s and an intermediate do-it-yourselfer. It took the better part of 2 days to install it. We have a double slider with two sliding doors meeting in the middle so had to improvise installation and bottom track is attached to concrete so needed to go out and get a masonry bit and screws. I wasnt able to use the lock system on the doggie door but feel comfortable using a security bar to lock the slider in place. I live in south tx so its very hot down here. I feel the heavy double flaps give pretty good insulation from the heat. Overall works great but expect some hiccups and improvisations during install.
10-Oct
This door works great for my purposes. I have a mastiff and he wouldn't fit in anything other than the giant size. It was a pretty serious install so I was glad that we had somebody to do the install, but I love that it matches up with the locks in the house. Couldn't be happier.
Quality of manufacture is good but engineering and installations instructions are poor
We received the door in a reasonable time and i hired a handyman to help me install it. The first problem arose when we cut the door based on the instructions. The door did not have sufficient bend to be able to pop it in to the rails as instructed. We finally cut the door down some more to fit the rails but it ended up needing shims on the bottom to have it fit sufficiently well to be able to drill it in to place. The next challenge was that the door/latch on insert did not fit the sliding glass door to make a close fit. We called the phone number for help from the company and were finally told that it was poorly manufatured and we should send the door back. Instead, we removed the handled, re-drilled the fittings and finally to the door to work. The dog loves it but the security provided is not what i expected, especially at these prices.
Awesome door
Product works great just as I was hoping the steep price tag would correlate to. Looks/feels high quality and sturdy. Dogs had no problem going through the door at all. Wasn't really pertinent to my situation, but Customer Service did tell me that this product is NOT compatible with Anderson or Pella products. So just an FYI if you have one of those models, go for the Hale OMNI Panel instead is what they said.
