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PetSafe SmartDoor Connected Pet Door

PetSafe SmartDoor Connected Pet Door

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$449.99
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$449.99
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$139.00
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  • Electronic pet door with smartphone app control
  • Customizable access schedules for multiple pets
  • Microchip and collar key compatibility (Medium SmartDoor only)
  • Dynamic weather sealing for energy efficiency
  • Available in two sizes: Medium and Large

Product Details


Discover the convenience and security of the PetSafe SmartDoor Connected Pet Door, an electronic pet door that allows you to control when and which pets have access to the door. This innovative pet door is perfect for households with multiple pets, ensuring your furry friends can enjoy the outdoors while keeping unwanted critters outside.

Equipped with a smartphone app, you can create custom access schedules for each of your pets, remotely lock and unlock the door, and receive notifications when the door is used. The Medium SmartDoor is compatible with various microchip types, allowing your cat to unlock the door using their implanted microchip. Alternatively, both Medium and Large SmartDoors can be programmed for up to 5 collar keys.

The PetSafe SmartDoor Connected Pet Door is designed with energy efficiency in mind, featuring dynamic weather sealing to reduce drafts and maintain your home's temperature. The door is available in two sizes, Medium and Large, to accommodate pets of different sizes.

Although primarily designed for door installations, the SmartDoor can be adapted for other types of installations with tunnel extensions and adapters. Stress-free installation, with clear instructions and customizable access settings. For a longer battery life, use rechargeable batteries or the Wall Adaptor.

Invest in the PetSafe SmartDoor Connected Pet Door for a convenient, secure, and energy-efficient solution for your pets' outdoor access needs. With its smart features, customizable schedules, and versatile installation options, this pet door is a top choice for pet owners looking to enhance their pets' quality of life.

Note: Microchip adaption only works for cats using the Medium SmartDoor. The locking system is compatible with these types of microchips: FDX-B/15 Digit, FDX-A/10 Digit, AVID H, and AVID Encrypted/9 or 15 Digit microchips.

Features:

  • Customize your access - use the My PetSafe App to create multiple, custom access schedules for each of your pets 
  • Provides convenient and secure access by allowing you to control when and which pets can use it.
  • Accompanying smartphone app enables you to create custom schedules, remotely lock or unlock the door, and receive notifications with ease.
  • Compatible with various microchip types (only available for Medium SmartDoor) and can be programmed for up to 5 SmartKeys, ensuring microchip and collar key compatibility.
  • Dynamic weather sealing feature ensures optimal energy efficiency through its energy-efficient design.
  • Versatile installation options allow for the pet door to be designed for door installations, but it can also be adapted for other types using tunnel extensions and adapters.
  • Cats using the Medium SmartDoor can use their microchips to unlock the door if their microchip is one of the following: FDX-B/15 Digit, FDX-A/10 Digit, AVID H, and AVID Encrypted/9 or 15 Digit microchips 

Benefits:

  • Locking system keeps out raccoons, stray cats, and other wildlife
  • Lets your control which pet can go outside and when.  Here's a demonstration video 
  • Remotely control and monitor your pet door from anywhere in the world with use of the app
  • Great for multi-pet homes

Key sizes varies by flap size:
Small:  1"w x 1"h
Medium:  1.2"w x 1.2"h
Large:  1.24w x 1.6"h


Size Chart

Flap Dimensions:

7.1” W x 7.8” H

The entry way your dog goes through.

Outside Frame Dimensions

10.8” W x 14.3” H

The outer edge of the pet door.
 cat flap dimensions
frame dimensions
rough cutout dimensions

Rough Cut Out:

8.5” W x 10.4” H (non-metal door)

9.7” W x 12.7” H (metal door)

The size of the hole needed to fit your pet door into your door.

Flap Dimensions:

11.9” W x 16.1” H

The entry way your dog goes through.

Outside Frame Dimensions

16.5” W x 23.1” H

The outer edge of the pet door.
 cat flap dimensions
frame dimensions
rough cutout dimensions

Rough Cut Out:

13.2” W x 19.1” H (non-metal door)

14.8” W x 21.5” H (metal door)

The size of the hole needed to fit your pet door into your door.
Flap SizeFlap OpeningRough Cut Out

Frame

Dimension

Recommended Height Range
Medium7.1" w x 7.8" h8.5" w x 10.4" h (non-metal door)
9.7" w x 12.7" h (metal door)
10.8" w x 14.3" h5"-12.5"
Large11.9" w x 16.1" h

13.2" w x 19.1" h (non-metal door)

14.8" w x 21.5" h (metal door)

16.5" w x 23.1" h12.5"-24"


 

Do not know which flap size to get? Here is a measurement guide to help you out.

Find The Best Pet Door Size For My Pet

A

Pet Height: inches

B

Pet Width: inches

Please fill the above fields.

Additional Information

Color

White

Frame Material

Plastic

Flap Material

Acrylic

Flap Colors

Clear

Flap Thickness

7/8

Warranty Period

1 year

Return Period

30 days

Door Open Type

Unlocks for the key signal and pet pushes open

Flap Type

Single Flap

Your Maximum Pet Size

Large Cats, Small Dogs, Medium Dogs, Large Dogs

Controls Access

From Inside and Outside

# Collar Keys Included

1

Operates On

Battery

Flap Opens

Pet Must Push

Flap Design

Single, One Part, Rigid, Insulated Flap

Can Be Installed In

Hollow Core Door, Solid Core Door, Walls

Number Pets

5

Activated By

Collar key, Microchip

Installation Instructions

Install Into a Metal Door

Installation icon Difficulty High
Installation icon Steps 13
Installation icon Time Required 2-3 hours
Installation icon Sections 01
Installation icon Flags 02

Parts

  • 1 Interior Frame
  • 1 Exterior Frame
  • 1 Installaion adapter
  • Cutting Templates for non-metal and metal doors
  • 4 Spire clips
  • 8 Blanking plus
  • 1 Foam Spacer
  • 4 Long screws
  • 4 Short screws
  • 8 Tiny screws (medium doors)
  • 16 Tiny screws (large doors)

Tools

  • Tape measure Pencil
  • Level
  • Hammer (optional)
  • Flat blade (slotted) screwdriver (optional)
  • A raised level surface, such as two sawhorses (optional)
  • Scissors
  • Tape
  • Safety glasses
  • Dust mask
  • Hearing protection
  • Work gloves
  • Drill
  • 1/2-inch (12 mm) drill bit
  • 5/16-inch (8 mm) drill bit
  • Jigsaw
  • Jigsaw blade appropriate for cutting metal, and at least 1 inch longer than the thickness of the door
  • #2 Phillips (crosshead) screwdriver
  • Exterior-grade caulk

Important: Before installing the pet door, follow the instructions in the guide that came with your SmartDoor™ to install batteries in the pet door and download and set up the My PetSafe® app.

Note: Before Installation Your Pet Doort

  • Installing the SmartDoor™ with installation adaptors ensures the best possible operation of your SmartDoor™ in a metal door.
  • The metal in your door can interfere with the sensor in the SmartDoor™, affecting performance. By installing the SmartDoor™ within a larger opening (with the installation adaptors and spacer provided), you will increase the space between the pet door and the metal door, reducing or eliminating this interference and allowing the pet door to work as intended.
  • If you previously installed the SmartDoor™ in your metal door without installation adaptors, remove it now. You will be increasing the size of the opening and then reinstalling the pet door with a larger spacer and installation adaptors.

Step 1 Measure your pet

”Mark
  • Measure your pet’s shoulder height when standing. If you have more than one pet, measure the tallest one. Make a note of this measurement.
  • Make a mark at your pet’s shoulder height on the interior side of the door. Using a level, extend the line several inches/centimeters in both directions. This will help you place the cutting template correctly

Step 2 Mark the pet door location

”Mark
  • Draw a vertical line where you want the center/centre of the pet door to be. If your door has inset panels, consider how best to position the pet door to avoid gaps between the pet door frames and the door.
  • Using a level, extend the line several inches/centimetres in both directions. This will help you place the cutting template correctly.

Step 3 Position the cutting template

”Position
  • Cut out the cutting template for installation in metal doors with adaptors.
  • Tape the cutting template to the interior side of the door, matching the shoulder height and center/centre lines on the cutting template with the horizontal and vertical lines you drew on the door.

Step 4 Check Template Position

  • Check the position of the cutting template and adjust it as needed:
  • If you have both large and small pets, make sure your shorter pets will be able to step up over the bottom edge of the pet door. It can be helpful to measure the length of your shorter pet’s legs and compare it to the distance between the lower edge of the cutting template and the floor. Ideally all pets should be able to use the pet door without having to jump up or slouch down.
  • If there is an immediate step down outside the door, you may need to mount the pet door a little lower or provide an outdoor step for your pets to ensure they can use the pet door easily, both coming and going.
  • Some doors have internal support frames along the perimeter of the door. To maintain the structural integrity of your door, make sure the cutting template is at least 3 inches (76 mm) from the edge of the door on all sides.

Step 5 Trace Template

  • Once you are satisfied with the placement of the template, use a pencil to trace the outside edge of the cutting template. Remember to connect the corners.
  • Make sure the cutting line is clearly marked on the door. Remove the cutting template and excess tape from the door

Step 6 Remove Door From Hinges

  • If desired, remove your door from its hinges and place it on a raised, level surface, such as two sawhorses. The interior side of the door should face up
  • Removing the door from its hinges makes it a bit easier to cut the opening for the pet door, but you can install the pet door without removing your door from its hinges if you prefer.

Step 7 Drull Guide Holes

  • Important: Make sure there is nothing behind or underneath the door where you will cut the opening
  • Drill 1/2-inch (12 mm) holes through the door, just inside the corners of the cutting line. These will be the pilot holes for the jigsaw blade.

Step 8 Cut Out Hole

  • Using a jigsaw, cut between the holes you just drilled, along the cutting line. Make sure your jigsaw blade is designed to cut metal and is at least 1 inch (25 mm) longer than the thickness of your door

Step 9 Install Foam Spacer

  • If you removed your door from its hinges, rehang it now.
  • Place the foam spacer at the bottom of the cut opening, in the middle. Use the spacer provided with the installation adaptors, not the one that came with the pet door.

Step 10 Insert Interior Frame

  • Insert the tunnel of the interior frame through the middle of the installation adaptor. The smooth side of the installation adaptor should face the front..
  • Insert the interior frame, with the installation adaptor, into the opening on the interior side of the door, on top of the spacer. Make sure the interior frame is horizontally centered/centred and level in the opening.
  • Have a helper hold the interior frame and installation adaptor for you, or tape them in place while you go to the exterior side of the door to fit the exterior frame.

Step 11 Screw the Frames Together

  • On the exterior side of the door, line up the second installation adaptor and exterior frame with the pet door tunnel.
  • Holding the pet door frames and installation adaptors in place, insert screws through the holes in the exterior frame, through the installation adaptors and into the holes on the back of the interior frame. The screws will pass through the cutout opening.
  • Choose the screws that best fit the thickness of your door. If your door is:
  • Less than 1 inch (25 mm) thick, use the 3 5/32-inch (80 mm) screws. These screws were provided with the SmartDoor™
  • Between 1 inch (25 mm) and 2 1/4 inches (57 mm) thick, use the 3 15/16-inch (100 mm) screws. These screws were provided with the installation adaptors.

Step 12 Screw the Frames Together

  • Using a manual #2 Phillips (crosshead) screwdriver, tighten the screws just until the frames are attached.
  • Before tightening the screws fully, check the position of the pet door and make any necessary adjustments. The pet door should be resting on the spacer, centered/centred horizontally in the opening and level.
  • Once you are satisfied that the pet door is positioned correctly, finish tightening the screws. Do not overtighten.

Step 13 Caulk Edges of Pet Door

  • On the exterior side of the door, apply exterior-grade caulk around the edges of the installation adaptor and the exterior frame, making sure to leave the weep holes open.
  • If there are any gaps larger than 1/4 inch (6 mm), you will need to fill them with foam backer rod or other appropriate material before applying caulk.
  • Apply exterior grade caulk around the edge of the pet door tunnel where it meets the exterior frame.
  • Reinstall the batteries in the pet door.

Install Into a Wall

Installation icon Difficulty High
Installation icon Steps 18
Installation icon Time Required 2-3 hours
Installation icon Sections 01
Installation icon Flags 02

Parts

  • 1 Interior Frame
  • 1 Exterior Frame
  • 1 Installaion adapter
  • Cutting Templates for non-metal and metal doors
  • 4 Spire clips
  • 8 Blanking plus
  • 1 Foam Spacer
  • 4 Long screws
  • 4 Short screws
  • 8 Tiny screws (medium doors)
  • 16 Tiny screws (large doors)

Tools

  • Tape measure
  • Pencil
  • Level
  • Stud finder
  • Scissors
  • Tape
  • Safety glasses
  • Dust mask
  • Hearing protection
  • Work gloves
  • Drill
  • 1/2-inch (12 mm) drill bit
  • 5/16-inch (8 mm) drill bit
  • Drill bit long enough to drill all the way through your wall to aid in template placement (diameter not critical)
  • Jigsaw
  • Jigsaw blade appropriate for the material you will be cutting
  • #2 Phillips (crosshead) screwdriver
  • Exterior-grade caulk
  • Tunnel extension(s) (sold separately)
  • Permanent glue
  • All-weather tape
  • Appropriate hardware for your wall construction (for example, wood screws if attaching to wall studs, toggle bolts if attaching to drywall/ plasterboard)

The following instructions explain how to install your SmartDoor™ in a wall using traditional framing and drywall/plasterboard construction. To install the SmartDoor™ in brick or masonry, please consult a licensed builder.

Note: Calculate How Many Tunnel Extensions You Will Need

  • To install the SmartDoor™ in a wall, you will need to purchase enough tunnel extensions to span the thickness of your wall plus at least 1 1/4 inches (33 mm):
  • The tunnel of the medium SmartDoor™ is 2 5/8 inches (66 mm) long, and the tunnel of the large SmartDoor™ is 2 11/16 inches (69 mm) long.
  • Each tunnel extension adds another 2 inches (51 mm).
  • The last tunnel extension needs to protrude from the wall by at least 1 1/4 inches (33 mm).

Step 1 Select Pet Door Location

  • Choose a location for the SmartDoor™. It should be in a section of wall that is easily accessible by your pet and away from any electrical wiring or plumbing.
  • Use a stud finder to locate the wall studs in the area you have selected for the pet door. Using a pencil, draw a vertical line midway between the studs, 10 to 12 inches (25.4 to 30.5 cm) above the floor.
  • Cut a small hole in the wall and look inside to verify there is no wiring or plumbing present. Also check for the presence of metal in your wall. Metal can interfere with the sensor in the SmartDoor™; if your wall contains metal, you will need to install the pet door within a larger opening to increase the distance between the metal in the wall and the sensor in the SmartDoor.

Step 2 Measure Your Pet

  • Measure your pet’s shoulder height when standing. If you have more than one pet, measure the tallest one.
  • Mark your pet’s shoulder height on the vertical line. Using a level, extend the horizontal and vertical lines several inches/ centimetres in both directions.
  • The pet door must be installed level to swing properly.

Step 3 Position the cutting template

  • Cut out the appropriate cutting template, based on what you found when you looked for metal inside your wall.
  • If your wall does not contain metal, cut out the cutting template for wall installation
  • If your wall contains metal, cut out the cutting template for installation in metal doors with adaptors.
  • Tape the cutting template to the interior side of the wall, matching the shoulder height and center/centre lines on the cutting template with the horizontal and vertical lines you drew on the wall.

Step 4 Check Cutting Template Position

  • Check the position of the cutting template and adjust it as needed:
  • If you have both large and small pets, make sure your shorter pets will be able to step up over the bottom edge of the pet door. It can be helpful to measure the length of your shorter pet’s legs and compare it to the distance between the lower edge of the cutting template and the floor. Ideally all pets should be able to use the pet door without having to jump up or slouch down.
  • If the ground outdoors is lower than the floor indoors, you may need to mount the pet door a little lower or provide an outdoor step for your pets to ensure they can use the pet door easily, both coming and going.
  • Make sure the cutting template is at least 3 1/2 inches (87 mm) from the floor to allow room for the installation adaptor. You may have to trim the baseboard/skirting board below the pet door so the installation adaptor can sit flush against the wall.

Step 5 Drill Guide Holes

  • Once you are satisfied with the placement of the cutting template, use a long drill bit to drill three holes through the center/centre locator holes on the template and all the way through the interior and exterior surfaces of the wall.
  • Use both hands to hold the drill steady, straight and level.
  • You will use these holes to align the template on the exterior side of the wall.

Step 6 Trace Cutting Template Edges

  • Trace the outside edge of the cutting template, making sure to connect the corners.
  • Make sure the cutting line is clearly marked on the wall. Carefully remove the cutting template and excess tape from the wall.
  • Save the cutting template; you will need it for the exterior side of the wall.

Step 7 Cut the Opening

  • Drill 1/2-inch (12 mm) holes through the interior wall, just inside the corners of the cutting line.
  • These holes will be the pilot holes for the jigsaw blade.
  • Using a jigsaw, cut the interior wall between the holes you just drilled, along the cutting line.

Step 8 Insert Interior Frame

  • If you used the template for wall installation (without metal), insert the interior frame of the pet door into the opening to check the fit.
  • Do not force the interior frame into the opening if it is too tight. If the opening is too small, remove the interior frame and recut or file the opening slightly to enlarge it.
  • Once the interior frame fits into the opening, make any necessary adjustments to the opening to ensure the pet door sits level and plumb.

Step 9 Trace Template on Exterior Wall

  • You are now ready to work from the exterior wall. Line up the three holes in the cutting template with the three holes you drilled through the wall. Make sure the template is level and then tape it into position.
  • Trace the outside edge of the cutting template, making sure to connect the corners. Make sure the cutting line is clearly marked on the wall. Remove the cutting template and excess tape from the wall.

Step 10 Cut Through Exterior Wall

  • Drill 1/2-inch (12 mm) holes through the exterior wall, just inside the corners of the cutting line. These holes will be the pilot holes for the jigsaw blade.
  • Using a jigsaw, cut the exterior wall between the holes you just drilled, along the cutting line.
  • If the exterior wall has vinyl siding, carefully score and cut the siding before cutting through the wood behind it.

Step 11 Insert Tunnel Extension

  • If you used the template for wall installation (without metal), insert a tunnel extension into the opening to check the fit.
  • Do not force the tunnel extension into the opening if it is too tight. If the opening is too small, remove the tunnel extension and re-cut or file the opening slightly to enlarge it.
  • Once the tunnel extension fits into the opening, make any necessary adjustments to the opening to ensure the tunnel extension sits level and plumb.

Step 12 Prepare the Interior Frame

  • Fit an installation adaptor over the tunnel of the interior frame. The smooth side of the installation adaptor should face the front.
  • Use four short screws to secure the installation adaptor to the back of the interior frame.
  • Connect a tunnel extension to the pet door by fitting the lip of the tunnel extension over the tunnel of the pet door.
  • Connect additional tunnel extensions as needed.

Step 13 Attach Tunnel Extensions Together

  • Test fit the interior frame (with installation adaptor and tunnel extensions attached) in the opening. The last tunnel extension needs to protrude from the wall by at least 1 1/4 inches (33 mm).
  • Add or remove tunnel extensions as needed.
  • Once you are satisfied that you have connected the appropriate number of tunnel extensions, remove the tunnel extensions from the pet door and use permanent glue to attach the tunnel extensions to one another.
  • Attach the tunnel extensions to the interior frame using all-weather tape. Do not glue the tunnel extensions to the interior frame.

Step 14 Insert Interior Frame Into Wall

  • Insert the interior pet door assembly (interior frame with attached installation adaptor and tunnel extensions) into the opening in the interior wall.
  • If you are installing the pet door within the larger cutout opening (for walls containing metal), make sure the pet door is centered/centred horizontally and vertically in the opening. You can use the spacer provided with the installation adaptors to support the bottom of the tunnel if desired.
  • Hold the interior pet door assembly in place and use a pencil to mark the location of the holes for the screws.
  • Remove the interior pet door assembly.
  • Drill holes in the marked locations, making sure the holes are the appropriate size for the hardware you selected based on your wall construction.
  • Replace the interior pet door assembly in the opening and secure it to the wall with appropriate hardware for your construction (not included).

Step 15 Prepare Exterior Frame

  • Place the second installation adaptor on a flat surface, smooth side up.
  • Install a spire clip in each of the four rectangular holes in the installation adaptor. The flat side of the spire clip should face the front, and the round hole in the spire clip should line up with the round hole in the installation adaptor.
  • Place the exterior frame of the pet door on top of the installation adaptor.
  • Use four short screws to secure the exterior frame to the installation adaptor

Step 16 Install the Exterior Frame

  • On the exterior side of the wall, line up the exterior pet door assembly (exterior frame with attached installation adaptor) with the tunnel of the pet door.
  • Hold the exterior pet door assembly in place and use a pencil to mark the location of the holes for the screws.
  • Remove the exterior pet door assembly. Drill holes in the marked locations, making sure the holes are the appropriate size for the hardware you selected based on your wall construction.
  • If inserting screws through vinyl siding, first drill holes through the siding slightly larger than the screw heads. This will allow the screws to tighten flush with the wood and not buckle the vinyl siding.
  • Replace the exterior pet door assembly and secure it to the exterior wall with appropriate hardware for your construction (not included).

Step 17 Insert Blanking Plugs

  • On the interior side of the wall, insert blanking plugs into the holes in the installation adaptor.
  • On the exterior side of the wall, insert blanking plugs into the holes in the exterior frame. These blanking plugs were supplied with the pet door.
  • Insert blanking plugs into the holes in the installation adaptor.
  • Replace the exterior pet door assembly and secure it to the exterior wall with appropriate hardware for your construction (not included).

Step 18 Caulk Edges of Pet Door

  • On the exterior side of the wall, apply exterior-grade caulk around the edges of the installation adaptor and the exterior frame, making sure to leave the weep holes open.
  • If there are any gaps larger than 1/4 inch (6 mm), you will need to fill them with foam backer rod or other appropriate material before applying caulk.
  • Apply exterior-grade caulk around the edge of the pet door tunnel where it meets the exterior frame.
  • Reinstall the batteries in the pet door.

FAQ

I'm concerned about the reviews. Is this the second generation or first generation door?

Second generation. There have been many improvements made since the first generation hit the market. We have heard far less in the way of warranty issues in the past few years.

Is this door microchip compatible?

Yes, but it compatible with  FDX-B/15 Digit, FDX-A/10 Digit, AVID H, and AVID Encrypted/9 or 15 Digit microchips. Please note that the microchip feature is only for cats using the Medium pet door. 

Is the door compatible with other brand RFID keys or smart dog door collars?

No, only the collar key made for this door.

Can this be installed in a screen door?

Mesh screen is usually not strong enough to hold up the PetSafe electronic dog doors as they are much heavier than regular manual doors, so we do not recommend it. Check out our selection of pet doors for screen doors.

Can the PetSafe Smart Door be installed outside?

Electronic doors have inner mechanisms that may be subject to water damage when exposed to the elements, so we do not recommend installing it outside. If installed in an exterior door exposed to the elements, we would recommend also installing some sort of rain cap to minimize extreme weather damage to the door.

Is the collar smart pet door key waterproof?

The collar key is "water resistant" meaning if your dog runs through a sprinkler or jumps in a puddle, it should hold up just fine. There is a seal around the battery to keep the water out, but if your dog is submerged in water long enough, moisture may get in and cause water damage.

Will this door keep my cat from going out?

Generally cats (or any pet without a registered collar key) will not be able to get out by themselves, but you can't say that it is a totally cat proof dog door. However, cats will be cats. If they learn that all they need to do is stick closely to the dog, there is a possibility they will find a way out.

Can this door be installed in a wall?

Yes, you can install this door with a wall adapter.The wall entry uses the same technology and RFID keys. Wall installations have a different cutting template and instructions.

Do they make a SmartDoor™ Connected Pet Door for bigger dogs?

No, the largest model of this door is only 10.8” W x 14.3” H .

Why won't the collar key open the door anymore?

There are multiple factors that could contribute to the door not opening like drained batteries or faulty wiring. For technical issues we would recommend contacting the manufacturer, PetSafe, directly as they would be better able to assist you regarding the door's inner mechanisms.

Is this good for giant breeds?

The PetSafe large pet door is only 10.8" x 14.3", so it would not really be suitable for giant breeds. High Tech Pet makes electronic pet doors large enough for bigger dogs.

How much does shipping cost?

Shipping is calculated at checkout.

Warranty

Warranty Type: One Year Non-Transferable Limited Warranty

Duration: Valid for one (1) year from the purchase date for the original retail consumer purchaser only.

Coverage:

  • PetSafe product will be free from defects in material or workmanship when subject to normal and proper residential use.

  • Labor and parts are covered for the first year of ownership.

  • In the event of a defect, PetSafe will replace the part with a new or refurbished part.

Exclusions:

  • Products represented as used, refurbished, or “as-is”, or not in the original packaging are not covered.

  • Warranty does not cover damage or defects caused by animals, commercial use, misuse, neglect, improper installation, use of non-PetSafe accessories, events beyond normal residential conditions, and any cause not involving manufacturing defects.

  • Does not cover labor for removal or installation of parts.

View the full Petsafe Pet Products warranty policy.



Customer Reviews

PetSafe SmartDoor Connected Pet Door

Medium Edit

PetSafe SmartDoor Connected Pet Door

Size Chart

Flap Dimensions:

7.1” W x 7.8” H

The entry way your dog goes through.

Outside Frame Dimensions

10.8” W x 14.3” H

The outer edge of the pet door.
 cat flap dimensions
frame dimensions
rough cutout dimensions

Rough Cut Out:

8.5” W x 10.4” H (non-metal door)

9.7” W x 12.7” H (metal door)

The size of the hole needed to fit your pet door into your door.

Flap Dimensions:

11.9” W x 16.1” H

The entry way your dog goes through.

Outside Frame Dimensions

16.5” W x 23.1” H

The outer edge of the pet door.
 cat flap dimensions
frame dimensions
rough cutout dimensions

Rough Cut Out:

13.2” W x 19.1” H (non-metal door)

14.8” W x 21.5” H (metal door)

The size of the hole needed to fit your pet door into your door.
Flap SizeFlap OpeningRough Cut Out

Frame

Dimension

Recommended Height Range
Medium7.1" w x 7.8" h8.5" w x 10.4" h (non-metal door)
9.7" w x 12.7" h (metal door)
10.8" w x 14.3" h5"-12.5"
Large11.9" w x 16.1" h

13.2" w x 19.1" h (non-metal door)

14.8" w x 21.5" h (metal door)

16.5" w x 23.1" h12.5"-24"


 

Do not know which flap size to get? Here is a measurement guide to help you out.

Find The Best Pet Door Size For My Pet

A

Pet Height: inches

B

Pet Width: inches

Please fill the above fields.

Color

White

Frame Material

Plastic

Flap Material

Acrylic

Flap Colors

Clear

Flap Thickness

7/8

Warranty Period

1 year

Return Period

30 days

Door Open Type

Unlocks for the key signal and pet pushes open

Flap Type

Single Flap

Your Maximum Pet Size

Large Cats, Small Dogs, Medium Dogs, Large Dogs

Controls Access

From Inside and Outside

# Collar Keys Included

1

Operates On

Battery

Flap Opens

Pet Must Push

Flap Design

Single, One Part, Rigid, Insulated Flap

Can Be Installed In

Hollow Core Door, Solid Core Door, Walls

Number Pets

5

Activated By

Collar key, Microchip

Installation Instructions

Install Into a Metal Door

Installation icon Difficulty High
Installation icon Steps 13
Installation icon Time Required 2-3 hours
Installation icon Sections 01
Installation icon Flags 02

Parts

  • 1 Interior Frame
  • 1 Exterior Frame
  • 1 Installaion adapter
  • Cutting Templates for non-metal and metal doors
  • 4 Spire clips
  • 8 Blanking plus
  • 1 Foam Spacer
  • 4 Long screws
  • 4 Short screws
  • 8 Tiny screws (medium doors)
  • 16 Tiny screws (large doors)

Tools

  • Tape measure Pencil
  • Level
  • Hammer (optional)
  • Flat blade (slotted) screwdriver (optional)
  • A raised level surface, such as two sawhorses (optional)
  • Scissors
  • Tape
  • Safety glasses
  • Dust mask
  • Hearing protection
  • Work gloves
  • Drill
  • 1/2-inch (12 mm) drill bit
  • 5/16-inch (8 mm) drill bit
  • Jigsaw
  • Jigsaw blade appropriate for cutting metal, and at least 1 inch longer than the thickness of the door
  • #2 Phillips (crosshead) screwdriver
  • Exterior-grade caulk

Important: Before installing the pet door, follow the instructions in the guide that came with your SmartDoor™ to install batteries in the pet door and download and set up the My PetSafe® app.

Note: Before Installation Your Pet Doort

  • Installing the SmartDoor™ with installation adaptors ensures the best possible operation of your SmartDoor™ in a metal door.
  • The metal in your door can interfere with the sensor in the SmartDoor™, affecting performance. By installing the SmartDoor™ within a larger opening (with the installation adaptors and spacer provided), you will increase the space between the pet door and the metal door, reducing or eliminating this interference and allowing the pet door to work as intended.
  • If you previously installed the SmartDoor™ in your metal door without installation adaptors, remove it now. You will be increasing the size of the opening and then reinstalling the pet door with a larger spacer and installation adaptors.

Step 1 Measure your pet

”Mark
  • Measure your pet’s shoulder height when standing. If you have more than one pet, measure the tallest one. Make a note of this measurement.
  • Make a mark at your pet’s shoulder height on the interior side of the door. Using a level, extend the line several inches/centimeters in both directions. This will help you place the cutting template correctly

Step 2 Mark the pet door location

”Mark
  • Draw a vertical line where you want the center/centre of the pet door to be. If your door has inset panels, consider how best to position the pet door to avoid gaps between the pet door frames and the door.
  • Using a level, extend the line several inches/centimetres in both directions. This will help you place the cutting template correctly.

Step 3 Position the cutting template

”Position
  • Cut out the cutting template for installation in metal doors with adaptors.
  • Tape the cutting template to the interior side of the door, matching the shoulder height and center/centre lines on the cutting template with the horizontal and vertical lines you drew on the door.

Step 4 Check Template Position

  • Check the position of the cutting template and adjust it as needed:
  • If you have both large and small pets, make sure your shorter pets will be able to step up over the bottom edge of the pet door. It can be helpful to measure the length of your shorter pet’s legs and compare it to the distance between the lower edge of the cutting template and the floor. Ideally all pets should be able to use the pet door without having to jump up or slouch down.
  • If there is an immediate step down outside the door, you may need to mount the pet door a little lower or provide an outdoor step for your pets to ensure they can use the pet door easily, both coming and going.
  • Some doors have internal support frames along the perimeter of the door. To maintain the structural integrity of your door, make sure the cutting template is at least 3 inches (76 mm) from the edge of the door on all sides.

Step 5 Trace Template

  • Once you are satisfied with the placement of the template, use a pencil to trace the outside edge of the cutting template. Remember to connect the corners.
  • Make sure the cutting line is clearly marked on the door. Remove the cutting template and excess tape from the door

Step 6 Remove Door From Hinges

  • If desired, remove your door from its hinges and place it on a raised, level surface, such as two sawhorses. The interior side of the door should face up
  • Removing the door from its hinges makes it a bit easier to cut the opening for the pet door, but you can install the pet door without removing your door from its hinges if you prefer.

Step 7 Drull Guide Holes

  • Important: Make sure there is nothing behind or underneath the door where you will cut the opening
  • Drill 1/2-inch (12 mm) holes through the door, just inside the corners of the cutting line. These will be the pilot holes for the jigsaw blade.

Step 8 Cut Out Hole

  • Using a jigsaw, cut between the holes you just drilled, along the cutting line. Make sure your jigsaw blade is designed to cut metal and is at least 1 inch (25 mm) longer than the thickness of your door

Step 9 Install Foam Spacer

  • If you removed your door from its hinges, rehang it now.
  • Place the foam spacer at the bottom of the cut opening, in the middle. Use the spacer provided with the installation adaptors, not the one that came with the pet door.

Step 10 Insert Interior Frame

  • Insert the tunnel of the interior frame through the middle of the installation adaptor. The smooth side of the installation adaptor should face the front..
  • Insert the interior frame, with the installation adaptor, into the opening on the interior side of the door, on top of the spacer. Make sure the interior frame is horizontally centered/centred and level in the opening.
  • Have a helper hold the interior frame and installation adaptor for you, or tape them in place while you go to the exterior side of the door to fit the exterior frame.

Step 11 Screw the Frames Together

  • On the exterior side of the door, line up the second installation adaptor and exterior frame with the pet door tunnel.
  • Holding the pet door frames and installation adaptors in place, insert screws through the holes in the exterior frame, through the installation adaptors and into the holes on the back of the interior frame. The screws will pass through the cutout opening.
  • Choose the screws that best fit the thickness of your door. If your door is:
  • Less than 1 inch (25 mm) thick, use the 3 5/32-inch (80 mm) screws. These screws were provided with the SmartDoor™
  • Between 1 inch (25 mm) and 2 1/4 inches (57 mm) thick, use the 3 15/16-inch (100 mm) screws. These screws were provided with the installation adaptors.

Step 12 Screw the Frames Together

  • Using a manual #2 Phillips (crosshead) screwdriver, tighten the screws just until the frames are attached.
  • Before tightening the screws fully, check the position of the pet door and make any necessary adjustments. The pet door should be resting on the spacer, centered/centred horizontally in the opening and level.
  • Once you are satisfied that the pet door is positioned correctly, finish tightening the screws. Do not overtighten.

Step 13 Caulk Edges of Pet Door

  • On the exterior side of the door, apply exterior-grade caulk around the edges of the installation adaptor and the exterior frame, making sure to leave the weep holes open.
  • If there are any gaps larger than 1/4 inch (6 mm), you will need to fill them with foam backer rod or other appropriate material before applying caulk.
  • Apply exterior grade caulk around the edge of the pet door tunnel where it meets the exterior frame.
  • Reinstall the batteries in the pet door.

Install Into a Wall

Installation icon Difficulty High
Installation icon Steps 18
Installation icon Time Required 2-3 hours
Installation icon Sections 01
Installation icon Flags 02

Parts

  • 1 Interior Frame
  • 1 Exterior Frame
  • 1 Installaion adapter
  • Cutting Templates for non-metal and metal doors
  • 4 Spire clips
  • 8 Blanking plus
  • 1 Foam Spacer
  • 4 Long screws
  • 4 Short screws
  • 8 Tiny screws (medium doors)
  • 16 Tiny screws (large doors)

Tools

  • Tape measure
  • Pencil
  • Level
  • Stud finder
  • Scissors
  • Tape
  • Safety glasses
  • Dust mask
  • Hearing protection
  • Work gloves
  • Drill
  • 1/2-inch (12 mm) drill bit
  • 5/16-inch (8 mm) drill bit
  • Drill bit long enough to drill all the way through your wall to aid in template placement (diameter not critical)
  • Jigsaw
  • Jigsaw blade appropriate for the material you will be cutting
  • #2 Phillips (crosshead) screwdriver
  • Exterior-grade caulk
  • Tunnel extension(s) (sold separately)
  • Permanent glue
  • All-weather tape
  • Appropriate hardware for your wall construction (for example, wood screws if attaching to wall studs, toggle bolts if attaching to drywall/ plasterboard)

The following instructions explain how to install your SmartDoor™ in a wall using traditional framing and drywall/plasterboard construction. To install the SmartDoor™ in brick or masonry, please consult a licensed builder.

Note: Calculate How Many Tunnel Extensions You Will Need

  • To install the SmartDoor™ in a wall, you will need to purchase enough tunnel extensions to span the thickness of your wall plus at least 1 1/4 inches (33 mm):
  • The tunnel of the medium SmartDoor™ is 2 5/8 inches (66 mm) long, and the tunnel of the large SmartDoor™ is 2 11/16 inches (69 mm) long.
  • Each tunnel extension adds another 2 inches (51 mm).
  • The last tunnel extension needs to protrude from the wall by at least 1 1/4 inches (33 mm).

Step 1 Select Pet Door Location

  • Choose a location for the SmartDoor™. It should be in a section of wall that is easily accessible by your pet and away from any electrical wiring or plumbing.
  • Use a stud finder to locate the wall studs in the area you have selected for the pet door. Using a pencil, draw a vertical line midway between the studs, 10 to 12 inches (25.4 to 30.5 cm) above the floor.
  • Cut a small hole in the wall and look inside to verify there is no wiring or plumbing present. Also check for the presence of metal in your wall. Metal can interfere with the sensor in the SmartDoor™; if your wall contains metal, you will need to install the pet door within a larger opening to increase the distance between the metal in the wall and the sensor in the SmartDoor.

Step 2 Measure Your Pet

  • Measure your pet’s shoulder height when standing. If you have more than one pet, measure the tallest one.
  • Mark your pet’s shoulder height on the vertical line. Using a level, extend the horizontal and vertical lines several inches/ centimetres in both directions.
  • The pet door must be installed level to swing properly.

Step 3 Position the cutting template

  • Cut out the appropriate cutting template, based on what you found when you looked for metal inside your wall.
  • If your wall does not contain metal, cut out the cutting template for wall installation
  • If your wall contains metal, cut out the cutting template for installation in metal doors with adaptors.
  • Tape the cutting template to the interior side of the wall, matching the shoulder height and center/centre lines on the cutting template with the horizontal and vertical lines you drew on the wall.

Step 4 Check Cutting Template Position

  • Check the position of the cutting template and adjust it as needed:
  • If you have both large and small pets, make sure your shorter pets will be able to step up over the bottom edge of the pet door. It can be helpful to measure the length of your shorter pet’s legs and compare it to the distance between the lower edge of the cutting template and the floor. Ideally all pets should be able to use the pet door without having to jump up or slouch down.
  • If the ground outdoors is lower than the floor indoors, you may need to mount the pet door a little lower or provide an outdoor step for your pets to ensure they can use the pet door easily, both coming and going.
  • Make sure the cutting template is at least 3 1/2 inches (87 mm) from the floor to allow room for the installation adaptor. You may have to trim the baseboard/skirting board below the pet door so the installation adaptor can sit flush against the wall.

Step 5 Drill Guide Holes

  • Once you are satisfied with the placement of the cutting template, use a long drill bit to drill three holes through the center/centre locator holes on the template and all the way through the interior and exterior surfaces of the wall.
  • Use both hands to hold the drill steady, straight and level.
  • You will use these holes to align the template on the exterior side of the wall.

Step 6 Trace Cutting Template Edges

  • Trace the outside edge of the cutting template, making sure to connect the corners.
  • Make sure the cutting line is clearly marked on the wall. Carefully remove the cutting template and excess tape from the wall.
  • Save the cutting template; you will need it for the exterior side of the wall.

Step 7 Cut the Opening

  • Drill 1/2-inch (12 mm) holes through the interior wall, just inside the corners of the cutting line.
  • These holes will be the pilot holes for the jigsaw blade.
  • Using a jigsaw, cut the interior wall between the holes you just drilled, along the cutting line.

Step 8 Insert Interior Frame

  • If you used the template for wall installation (without metal), insert the interior frame of the pet door into the opening to check the fit.
  • Do not force the interior frame into the opening if it is too tight. If the opening is too small, remove the interior frame and recut or file the opening slightly to enlarge it.
  • Once the interior frame fits into the opening, make any necessary adjustments to the opening to ensure the pet door sits level and plumb.

Step 9 Trace Template on Exterior Wall

  • You are now ready to work from the exterior wall. Line up the three holes in the cutting template with the three holes you drilled through the wall. Make sure the template is level and then tape it into position.
  • Trace the outside edge of the cutting template, making sure to connect the corners. Make sure the cutting line is clearly marked on the wall. Remove the cutting template and excess tape from the wall.

Step 10 Cut Through Exterior Wall

  • Drill 1/2-inch (12 mm) holes through the exterior wall, just inside the corners of the cutting line. These holes will be the pilot holes for the jigsaw blade.
  • Using a jigsaw, cut the exterior wall between the holes you just drilled, along the cutting line.
  • If the exterior wall has vinyl siding, carefully score and cut the siding before cutting through the wood behind it.

Step 11 Insert Tunnel Extension

  • If you used the template for wall installation (without metal), insert a tunnel extension into the opening to check the fit.
  • Do not force the tunnel extension into the opening if it is too tight. If the opening is too small, remove the tunnel extension and re-cut or file the opening slightly to enlarge it.
  • Once the tunnel extension fits into the opening, make any necessary adjustments to the opening to ensure the tunnel extension sits level and plumb.

Step 12 Prepare the Interior Frame

  • Fit an installation adaptor over the tunnel of the interior frame. The smooth side of the installation adaptor should face the front.
  • Use four short screws to secure the installation adaptor to the back of the interior frame.
  • Connect a tunnel extension to the pet door by fitting the lip of the tunnel extension over the tunnel of the pet door.
  • Connect additional tunnel extensions as needed.

Step 13 Attach Tunnel Extensions Together

  • Test fit the interior frame (with installation adaptor and tunnel extensions attached) in the opening. The last tunnel extension needs to protrude from the wall by at least 1 1/4 inches (33 mm).
  • Add or remove tunnel extensions as needed.
  • Once you are satisfied that you have connected the appropriate number of tunnel extensions, remove the tunnel extensions from the pet door and use permanent glue to attach the tunnel extensions to one another.
  • Attach the tunnel extensions to the interior frame using all-weather tape. Do not glue the tunnel extensions to the interior frame.

Step 14 Insert Interior Frame Into Wall

  • Insert the interior pet door assembly (interior frame with attached installation adaptor and tunnel extensions) into the opening in the interior wall.
  • If you are installing the pet door within the larger cutout opening (for walls containing metal), make sure the pet door is centered/centred horizontally and vertically in the opening. You can use the spacer provided with the installation adaptors to support the bottom of the tunnel if desired.
  • Hold the interior pet door assembly in place and use a pencil to mark the location of the holes for the screws.
  • Remove the interior pet door assembly.
  • Drill holes in the marked locations, making sure the holes are the appropriate size for the hardware you selected based on your wall construction.
  • Replace the interior pet door assembly in the opening and secure it to the wall with appropriate hardware for your construction (not included).

Step 15 Prepare Exterior Frame

  • Place the second installation adaptor on a flat surface, smooth side up.
  • Install a spire clip in each of the four rectangular holes in the installation adaptor. The flat side of the spire clip should face the front, and the round hole in the spire clip should line up with the round hole in the installation adaptor.
  • Place the exterior frame of the pet door on top of the installation adaptor.
  • Use four short screws to secure the exterior frame to the installation adaptor

Step 16 Install the Exterior Frame

  • On the exterior side of the wall, line up the exterior pet door assembly (exterior frame with attached installation adaptor) with the tunnel of the pet door.
  • Hold the exterior pet door assembly in place and use a pencil to mark the location of the holes for the screws.
  • Remove the exterior pet door assembly. Drill holes in the marked locations, making sure the holes are the appropriate size for the hardware you selected based on your wall construction.
  • If inserting screws through vinyl siding, first drill holes through the siding slightly larger than the screw heads. This will allow the screws to tighten flush with the wood and not buckle the vinyl siding.
  • Replace the exterior pet door assembly and secure it to the exterior wall with appropriate hardware for your construction (not included).

Step 17 Insert Blanking Plugs

  • On the interior side of the wall, insert blanking plugs into the holes in the installation adaptor.
  • On the exterior side of the wall, insert blanking plugs into the holes in the exterior frame. These blanking plugs were supplied with the pet door.
  • Insert blanking plugs into the holes in the installation adaptor.
  • Replace the exterior pet door assembly and secure it to the exterior wall with appropriate hardware for your construction (not included).

Step 18 Caulk Edges of Pet Door

  • On the exterior side of the wall, apply exterior-grade caulk around the edges of the installation adaptor and the exterior frame, making sure to leave the weep holes open.
  • If there are any gaps larger than 1/4 inch (6 mm), you will need to fill them with foam backer rod or other appropriate material before applying caulk.
  • Apply exterior-grade caulk around the edge of the pet door tunnel where it meets the exterior frame.
  • Reinstall the batteries in the pet door.

FAQ

I'm concerned about the reviews. Is this the second generation or first generation door?

Second generation. There have been many improvements made since the first generation hit the market. We have heard far less in the way of warranty issues in the past few years.

Is this door microchip compatible?

Yes, but it compatible with  FDX-B/15 Digit, FDX-A/10 Digit, AVID H, and AVID Encrypted/9 or 15 Digit microchips. Please note that the microchip feature is only for cats using the Medium pet door. 

Is the door compatible with other brand RFID keys or smart dog door collars?

No, only the collar key made for this door.

Can this be installed in a screen door?

Mesh screen is usually not strong enough to hold up the PetSafe electronic dog doors as they are much heavier than regular manual doors, so we do not recommend it. Check out our selection of pet doors for screen doors.

Can the PetSafe Smart Door be installed outside?

Electronic doors have inner mechanisms that may be subject to water damage when exposed to the elements, so we do not recommend installing it outside. If installed in an exterior door exposed to the elements, we would recommend also installing some sort of rain cap to minimize extreme weather damage to the door.

Is the collar smart pet door key waterproof?

The collar key is "water resistant" meaning if your dog runs through a sprinkler or jumps in a puddle, it should hold up just fine. There is a seal around the battery to keep the water out, but if your dog is submerged in water long enough, moisture may get in and cause water damage.

Will this door keep my cat from going out?

Generally cats (or any pet without a registered collar key) will not be able to get out by themselves, but you can't say that it is a totally cat proof dog door. However, cats will be cats. If they learn that all they need to do is stick closely to the dog, there is a possibility they will find a way out.

Can this door be installed in a wall?

Yes, you can install this door with a wall adapter.The wall entry uses the same technology and RFID keys. Wall installations have a different cutting template and instructions.

Do they make a SmartDoor™ Connected Pet Door for bigger dogs?

No, the largest model of this door is only 10.8” W x 14.3” H .

Why won't the collar key open the door anymore?

There are multiple factors that could contribute to the door not opening like drained batteries or faulty wiring. For technical issues we would recommend contacting the manufacturer, PetSafe, directly as they would be better able to assist you regarding the door's inner mechanisms.

Is this good for giant breeds?

The PetSafe large pet door is only 10.8" x 14.3", so it would not really be suitable for giant breeds. High Tech Pet makes electronic pet doors large enough for bigger dogs.

How much does shipping cost?

Shipping is calculated at checkout.

Warranty

Warranty Type: One Year Non-Transferable Limited Warranty

Duration: Valid for one (1) year from the purchase date for the original retail consumer purchaser only.

Coverage:

  • PetSafe product will be free from defects in material or workmanship when subject to normal and proper residential use.

  • Labor and parts are covered for the first year of ownership.

  • In the event of a defect, PetSafe will replace the part with a new or refurbished part.

Exclusions:

  • Products represented as used, refurbished, or “as-is”, or not in the original packaging are not covered.

  • Warranty does not cover damage or defects caused by animals, commercial use, misuse, neglect, improper installation, use of non-PetSafe accessories, events beyond normal residential conditions, and any cause not involving manufacturing defects.

  • Does not cover labor for removal or installation of parts.

View the full Petsafe Pet Products warranty policy.