Q: What is meant by “Sash Window?”
A: A sash window, or ‘double-hung’ window consists of two window units, one above the other, in separate tracks. The bottom unit slides up and down in the inside track and in the case of double-hung windows the top unit may slide in the outside track as well. There may be a locking device in the center where the two window frames meet.
Q: How is a pet door installed in a sash window?
A: This installation can be very simple, and depending on the type of track may require no tools. The lower window is raised and the pet door is positioned in the track beneath the window. Then the window is closed down on top of the pet door sash.
Q: What are the major types or styles of sash window pet doors?
A: Some are available with dual pane glass and high quality flap designs. These will be more expensive, but will provide much better performance in extreme temperatures. Examples of these are the Thermo-Sash IIIe and Hale “Omni” for Sash Windows. Sash Window pet doors with single pane glass and thinner flexible vinyl or polycarbonate rigid flaps will not perform as well, but are a more economical choice if you are on a budget. If this less expensive model is what you are looking for we offer the Ideal “Fast Sash” and Ideal “Cat Sash”.
Q: What are some specific points that I should think about when considering a sash window pet door?
A: Is the window close enough to the floor that my pet can easily and safely access the pet door? If not, do I have a way to put steps or a ramp to make it accessible? The same consideration applies to the outside of the window as well, say if your window leads out to a deck where they would have to step up or down to get through. Is insulation quality a major concern when choosing your sash window pet door? Or is keeping other animals out a bigger issue? The window track width is also important, as it has to be wide enough to accommodate the framing of the sash window. Most sash windows will require a track that is at least 1” wide, however the Hale Omni Sash can be modified to fit widths down to ½”. Knowing how high you can raise the window in order to install the door is another piece of information you will need.
Q: Can I lock my window with the pet door installed? What kind of lock will the pet door include?
A: A sash window pet door may not include a lock at all as there are two very simple methods for locking the window. If you want the window permanently locked, after installing the sash window pet door simply install a screw part way in just above the lower window in both tracks. The window can't be raised from the outside and the screws cannot be removed from the outside either.
If you want to be able to raise the window on occasion (for cleaning the outside, say)the simplest way is to cut two dowels to stand inside both window tracks just above the window and reaching to the window frame. These will block the window from being able to be moved upward! The window can't be raised when the dowels are in place but can be raised when the dowels are removed.
Q: When I raise my window to accommodate the pet door, I break a seal at the center between the two window sections. Any way to seal this up again?
A: Your sash window pet door should come with weather strip designed to seal this gap up again. Be sure the particular pet door you're interested in has this included with the purchase. We include this item, also called a draft stopper or center post weatherstrip, with our Thermo Sash IIIe.
Q: What will I have to do with the screen on my window that I want to install a pet door in?
A: The screen must come off in order to allow your pet to enter and exit freely. Your screen should be held in a frame that can pop off the outside and you can store for future use.
Q: Ouch! These are expensive, any way to make my own?
A: Sure. Here’s how (Beware: It’s going to sound harder than it is)
Start with a piece of plywood or Lexan cut tall enough to accept the pet door and wide enough to extend to a shade less than half the depth of each track. This dimension will allow the panel to be inserted into the track. When one end is all the way in, the other end will just clear the opposite track wall. Then you center so that both ends protrude into the track half way.
Run adhesive-backed weather-strip along the top and bottom of your panel to ensure a tight seal. From the outside, drill a hole in each corner at an angle into the window track. Use a wood or metal screw in each corner to hold your material in place. Install a door mount type pet door of your choice into the wood or Lexan panel you’ve fastened in place.
If necessary, shim around the hole to the thickness required by the pet door. You’ll want to install the pet door before fastening the panel into the track. If wood, paint to match your decor. Lexan looks like glass so no painting is required. Close the window on your pet door and decide if you need a lock (see above).
If the opening of your window has broken the seal between the two window sections, weather-strip that gap. You can find the weather-stripping you need at pet door weather-stripping.
Bingo! You’re all done!
Q: Are the Ideal Sash Windows made with dual pane glass?
A: No, they are made with ⅛” thick single pane glass.
A: Yes, it comes with a locking cover that slides in from the top of the sash window. You will need to double check to make sure that there is no lip sticking out on the frame that closes down on top of the sash pet door because that would get in the way of sliding in the cover.
Q: Can I switch the side the pet door is on? How would I do that with the Ideal models?
A: You have to specify on the order where you want the door installed. You should really make sure this is where you want the door to be because once the Ideal sash is built with the door to the left or right it cannot be changed since it is a custom order and therefore non-returnable. Another issue is that the door will not be all the way to one side in the instance of the Ideal Fast Sash. This is because the thumb screws that adjust the spring load on the sides would interfere with the closing cover, so it would end up looking something like this:
Q: Can I switch the side the pet door is on with the Thermo Sash IIIe? How?
A: Yes you can switch the side the pet door is on. You can start by removing the screws on the top and bottom, then sliding the flap assembly out. Once it is removed you simply flip it upside down and slide it right back in. Next you put the screws back in, tighten them all down and you’re finished.
Q: Can you make a Thermo Sash smaller than the 22" adjustment?
A: Not generally if you want glass in it. What you can do is trim down the spring loaded piece on the side, to give you an extra ¾” of compression so that you can get it down to 21-¼”. If this is still not enough then give us a call with your dimensions because we might be able to build one for you that only uses metal and not glass. This may not seem as nice aesthetically, but it will get the job done and you’ll be very happy with the Endura flap choice.
A: Yes, you will need a wrench in order to install the Hale Omni Sash as that is used to finally tighten the adjusting nuts and hold it in place. This is included in the kit that comes with the Omni. If you want, and this is optional, you can drill a screw into the frame of the window which would make it so that you can’t pull the window away from the pet door. This would make it more of a semi-permanent installation.
Q: Do I need tools to install the Thermo Sash?
A: No, there are no tools required to install the Thermo Sash, but just like with the Hale you can drill in a screw above the sliding window for security.
A: The Ideal Sash window only comes in white.
Q: Do you have any pet door sashes that are electronic?
A: Yes, the Ideal “E” Cat Electronic Cat Door is electronic, but it is for cats only and it only controls one way (magnetic). This means that it wouldn’t be a good choice if you wanted to keep one cat inside and let another in and out. Also it isn’t raccoon proof, because with the magnetic doors they can get their little nails under the flap from the outside and pull it backwards, simulating something going out, and sneak inside under the flap.
Ideal “E” Cat Electronic Cat Door
Q: Do you make any sash windows with the microchip doors?
A: Yes, we can make a unit with the SureFlap Microchip Pet Door installed in it. Since we don’t have it on the website yet you can email us at firstname.lastname@example.org or give us a call at (800) 826-2871 and make sure you press 2 for customer service. We hope to have this available on the website very soon!
SureFlap Microchip Pet Door
Q: Do you offer different colors for sash windows?
A: We do in the more insulated models. For the Thermo Sash we have white, bronze, and satin (aluminum) and in the Omni we have the same options and an additional choice of Arizona Beige.
Thermo Sash Hale Omni Sash Window
Q: Does the locking cover slide in from the top for the Hale Omni Sash Window?
A: No, the locking cover slides in from the side for your convenience. This works well if you have something above your window that may get in the way of sliding the cover from the top.
A: You first want to measure the full width of your window, however you will go from the deepest part of the inside track in the left all the way over and stop short of measuring inside the track on the right. Keep in mind that the unit comes with a 3" width adjustment. Next, measure the height the window will open, the width of the track, and the space from the top of the window while closed up to the bottom of the window frame. CLICK HERE to see more detailed installation information along with diagrams of where to measure your current window.
Q: How high do I have to raise my window in order to get the Extra Large flap size for a Thermo Sash IIIe?
A: To get the extra large flap size, you will want to raise the window height by 30 1/2". Taking this measurement before placing the order is very important. The last thing you want to do is order a flap dimension that is too large and will not fit, meaning that you have to pay for all the return shipping fees. If it is a custom size, then it would be non-returnable.
Q: On the Thermo Sash IIIe which options are considered custom and non-returnable?
A: All extra large as well as all 22"-25" adjustment range sales are final sales, no returns.
Q: How long do all the sashes take to ship?
A:Ideal Sash Windows: 1-3 business days before it actually ships and an additional 1-5 days transit time.
Hale Omni Sash Window: 15 business days for shipping from factory plus 1-5 days transit time.
Thermo Sash Window IIIe: 1 business day to process plus 1-5 days transit time. Custom units can take longer.
Q: How wide does the track have to be for the Ideal Sash Windows?
A: The track needs to be at least 7/8" wide for the Ideal Sash Windows.
Q: How wide does the track have to be for the Hale Omni Sash Window?
A: The Hale Omni Sash Window is designed to fit into a window track 7/8" or wider but can be factory modified to fit tracks as small as 1/2".
Q: How wide does the track have to be for the Thermo Sash IIIe to fit?
A: Track width needs to be at least 1" for the Thermo Sash IIIe to fit.
Q: I ordered the 22" - 25" range for my Thermo Panel, but my window is actually 25.5". Is there anything I can do to make it work?
A: You can use an extension (3/4") with the anti-whoops feature, and this can help to extend your window if it's a little short. You could also slide a piece of wood into this groove to achieve the same effect.
Q: If my window is a little smaller than the adjustment ranges for the Ideal Sashes, is there anything I can do?
A: You can trim the flanges using a jig saw with a metal cutting blade or a hacksaw. On these models you can can trim both sides if you need to which gives you about 1-¾” of wiggle room for mis-measures.
Q: Is the Hale Omni Sash dual pane and double flapped?
A: Yes, the Hale Omni Sash has dual pane glass and double vinyl flaps for increased performance in severe climate areas.
Q: Is the Thermo Sash adjustable in height? How would I adjust it?
A: The sashes in general are not adjustable in height. They do adjust in width though! This is indicated by the “adjustment range”.
Q: What are the Ideal flaps made of?
A: The flaps are made out of vinyl. The cat flap sashes are made of a rigid polycarbonate.
A: Return period is within 30 days, and there is a 15% restocking fee. However, adjustment ranges other than 33" - 38" are final sales. Along with any sashes where the cat door has been ordered to the right or to the left.
Q: What makes the Thermo Sash better than the more economy style sash window doors?
A: The Thermo Sash IIIe has the Endura Flap which is superior to other more flexible vinyl models. It provides great insulation value, has dual pane, low e glass and sturdy aluminum framing. Therefore, the Thermo Sash will be a much more reliable and longer lasting option then the more inexpensive options.
A: There are magnets along the sides of the flap itself along with a fuzzy type of weather stripping.
A: The frame of the Omni is made of extruded aluminum.