- Simple solution for selecting which pets have access to and from the door
- Installs in hollow and solid core doors from 1 1/2" - 2" thick
- One RFID smart collar key included
- Programs up to 5 pet's collar keys to accommodate multi-pet homes
- Operates on D cell batteries (not included)
The PetSafe Electronic SmartDoor is equipped with Radio Frequency technology (RFID), which allows you to program which pets can use the door. This smart pet door is installed with a two way locking door, meaning it can be completely locked or unlocked, or your pet can use the provided RFID collar key to trigger the flap to unlock within a range of two feet.
This is a self-framing pet door that is designed to fit hollow or solid core doors from 1 ½"- 2" thick. If you would like to install this in a wall, you will need the self-framing wall kit for the door to function properly. This door is great for owners who don't want certain pets to use the pet door or don't want any outside critters coming in! You can also browse other PetSafe pet doors.
- Comes in a small and large flap size. Make sure to measure your pet using this measurement guide to determine which size is the best fit for your dog
- Installs in doors 1 1/2" - 2" thick
- Each Smart Door includes one smart key collar key; more are available for purchase. The collar key does not interfere with in-ground or invisible fencing
- Pet Door Operates on "D" cell batteries (not included)
- Programming allows up to 5 smart keys
- Door frame is a heavy-duty white plastic
- Flap is a rigid, clear acrylic design that does not warp from sun exposure
- Locking system keeps out raccoons
- Lets you choose which pets get to go in and out
- Keeps cats inside and lets dogs have their freedom
- Great for multi-pet homes
|Flap Size||Flap Dimension||Rough Cut Out||Outside Frame|
|Small||5-1/2" w x 7-7/8" h||8-3/8" w x 14-3/4" h||9" w x 15-5/8" h|
|Large||11" w x 16" h||15-5/8" w x 23-1/4" h||16-1/8" w x 23 5/8" h|
Don't know which flap size to get? Here is a measurement guide to help you out.
I'm concerned about the reviews. Is this the second generation or first generation door?
Second generation. There have been many improvements made since the first generation hit the market. We have heard far less in the way of warranty issues in the past few years.
Is this door microchip compatible?
No, the PetSafe Electronic Smart door works with a unique signal from the RFID key that your pet wears on their collar. The RFID doggie door models are great because the keys tend to be waterproof. You can check out our selection of electronic microchip pet doors here.
Does this come with a dog door timer?
No, this does not have that type of functionality.
Is the door compatible with other brand RFID keys or smart dog door collars?
No, only the PetSafe Electronic Smart RFID Key fits doors of this model.
Can this be installed in a screen door?
Mesh screen is usually not strong enough to hold up the PetSafe electronic dog doors as they are much heavier than regular manual doors, so we do not recommend it. Check out our selection of pet doors for screen doors.
Can the Petsafe Smart Door be installed outside?
Electronic doors have inner mechanisms that may be subject to water damage when exposed to the elements, so we do not recommend installing it outside. If installed in an exterior door exposed to the elements, we would recommend also installing some sort of rain cap to minimize extreme weather damage to the door.
Is the collar smart pet door key waterproof?
The collar key is "water resistant" meaning if your dog runs through a sprinkler or jumps in a puddle, it should hold up just fine. There is a seal around the battery to keep the water out, but if your dog is submerged in water long enough, moisture may get in and cause water damage.
Can you set it differently for two animals - i.e. one can go out at night but the other can't?
Unfortunately, even though they are smart dog doors this smart electronic pet door isn't that smart and they don't have the scheduling or permission capabilities. The features you are looking for can be found in the SureFlap DualScan door.
Will this door keep my cat from going out?
Generally cats (or any pet without a registered collar key) will not be able to get out by themselves, but you can't say that it is a totally cat proof dog door. However, cats will be cats. If they learn that all they need to do is stick closely to the dog, there is a possibility they will find a way out.
Can this door be installed in a wall?
Yes, you can install the PetSafe Smart door in a wall with this wall adapter.The wall entry uses the same technology and RFID keys. Wall installations have a different cutting template and instructions.
Do they make a Petsafe Electronic Smart Door Extra Large for bigger dogs?
No, the biggest is the pet safe large at 11"w by 16"h.
Why won't the collar key open the door anymore?
There are multiple factors that could contribute to the door not opening like drained batteries or faulty wiring. For technical issues we would recommend contacting the manufacturer, PetSafe, directly as they would be better able to assist you regarding the door's inner mechanisms.
Is this good for giant breeds?
The PetSafe large pet door is only 11" x 16", so it would not really be suitable for giant breeds. High Tech Pet makes electronic pet doors large enough for bigger dogs.
Petsafe Electronic Smart Door Installation
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (email@example.com), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Fountain replacement pumps when purchased individually have a 90-day warranty.
Limited Warranty for PetSafe Certified Refurbished Products:
Effective January 1, 2010:
For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:
- 1. Fully tested.
- 2. Refurbished by replacing any defective modules identified during testing.
- 3. Thoroughly cleaned and inspected.
- 4. Repackaged (including appropriate manuals, probes, wire, new boxes, etc).
- 5. Re-inspected prior to being sold.
PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.
All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
PARTS & TOOLS
3/8" drill bit
4 D-Cell batteries
Please read instructions & notes thoroughly before beginning installation
Step 1: If you have not yet measured your pet, be sure to measure them according to this measurement guide.
Step 2: Make a mark on your door or your petâ€™s shoulder height.
Step 3: We recommend removing the door for easiest installation. Apply the provided template to the door, aligning the given should line with your own mark. Ensure that there is at least 3â€ between the bottom of the door template and the bottom of the door. Tape down the template.
Step 4: Using a drill and 3/8" drill bit, drill holes into the four corner, following the template.
Step 5: Beginning in one of the four holes you just drilled, insert your jigsaw blade and cut along the template lines. Remove the template.
Step 6: Separate the inside and outside frame. Put in the four D-Cell batteries.
Step 7: Place the front frame of the door into the cutout. While holding the outer frame in place, secure with one of the screws provided. Repeat this process with the remaining screws.
Step 8: You can now remount your door and begin training your dog to use the door.
Step 9: Program your smart door to recognize the key collar. You may now train your dog to use the door.