Petsafe Electronic Smart Door
- Simple solution for selecting which pets have access to and from the door
- Installs in hollow and solid core doors from 1 1/2" - 2" thick
- One RFID smart collar key included (shipped in battery compartment), an Additional can be purchased here
- Programs up to 5 pet's collar keys to accommodate multi-pet homes
- Operates on D cell batteries (not included)
Product Details
The PetSafe Electronic SmartDoor is equipped with Radio Frequency technology (RFID), which allows you to program which pets can use the door. This smart pet door is installed with a two-way locking door, meaning it can be completely locked or unlocked, or your pet can use the provided RFID collar key to trigger the flap to unlock within a range of two feet.
The PetSafe SmartDoor allows you to control your pet’s access. When set to automatic mode, only your pets wearing the SmartKey can pass through the SmartDoor. As your pet enters the range of the SmartDoor, the SmartDoor detects the SmartKey and unlocks automatically. The range is adjustable up to 3 feet. After your pet passes through the SmartDoor, the door will lock automatically helping to keep the house pets in and outdoor animals out. Trust PetSafe to help keep your pet healthy, safe and happy.
This is a self-framing pet door that is designed to fit hollow or solid core doors from 1 ½"- 2" thick. If you would like to install this in a wall, you will need the self-framing wall kit for the door to function properly. This door is great for owners who don't want certain pets to use the pet door or don't want any outside critters coming in!
You can also browse other PetSafe pet doors.
Features:
- Customize Your Pet's Access - The SmartDoor features programmable selective entry, exit and auto-locking options
- Peace of Mind - The SmartDoor works with the SmartKey worn on your pet's collar; only the pets wearing the SmartKey can go in and out
- Multiple Pets - Great for households with multiple pets; programmable for up to 5 SmartKeys
- Battery Operated - The SmartDoor is battery operated (4 D-Cell Batteries, not included)
- Door Installation - Designed for installation in interior/exterior doors; wall installation option available with purchase of Wall Install Kit
- Includes one SmartKey (shipped in the battery compartment) which is water resistant, not waterproof. Additional SmartKeys can be purchased here
- Door Includes - Interior frame with flap, exterior frame, operating guide, cutting template, key ring, 8 mounting screws and SmartKey (both located in the battery door)
- Available in Two Sizes - Small for pets up to 15 lb, Large for pets up to 100 lb
- Installs in doors 1 1/2" - 2" thick
Benefits:
- Locking system keeps out raccoons
- Lets you choose which pets get to go in and out
- Keeps cats inside and lets dogs have their freedom
- Great for multi-pet homes
Size Chart
- Small5 1/2"w x 7 7/8"h
- Large11"w x 16"h
Flap Dimensions:
5 1/2"w x 7 7/8"h
The entry way your dog goes through.Outside Frame Dimension:
9”w x 15 5/8"h
The dimensions of the outer frame of the pet door.
Rough Cut Out
8 3/8"w x 14 3/4"h
The size of the hole needed to fit the pet door into your wall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Outside Frame Dimension:
16 1/8”w x 23 5/8"h
The dimensions of the outer frame of the pet door.
Rough Cut Out Dimension:
16 1/8”w x 23 5/8”h
The size of the hole needed to fit the pet door into your wall.| Flap Size | Flap Opening | Rough Cut Out | Frame Dimension | Recommended Pet Height |
|---|---|---|---|---|
| Small | 5-1/2" w x 7-7/8" h | 8-3/8" w x 14-3/4" h | 9" w x 15-5/8" h | 5" - 11" |
| Large | 11" w x 16" h | 15-5/8" w x 23-5/8" h | 16-1/8" w x 23 5/8" h | 5" - 24" |
Do not know which flap size to get? Here is a measurement guide to help you out.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Moderate
Steps
08
Time Required
1-2 hours
Sections
01
Flags
02
Parts
- Interior Frame
- Exterior frame
- Electronic Pet Door Key
- Battery PetSafe® RFA-67)
- Operating guide
- Cutting template
- 8 Large Mounting screws
- 4 Small Mounting screws
- Key Ring
Tools
- S4 D-Cell Batteries
- Safety glasses
- Jigsaw
- Power Drill
- 3/8" Drill Bit
- Philips Head Screwdrivers
- FLathead Screwdriver
- Tape measure
- Masking Tape & Duct Tape
- Pencil
- Level
- Scissors
- Pliers
- Silicone caulk
- Framing square
Please read instructions & notes thoroughly before installation.
Step 1 Choose Install Location
- Before installation, choose where to place the pet door.
- The pet door can be placed in the left, center or right side of the door.
Step 2 Measure Your Pet
- Mark the shoulder height of your pet with a pencil on the chosen door side.
- Use a level to draw a vertical line through the shoulder height line.
Step 3 Prep Your Door
- Remove the door from hinges using the flat-head screwdriver and hammer.
- Place the door on a raised level surface, such as a pair of saw horses.
Step 4 Position the Template
- Use the cutting template to precisely mark where the pet door will go.
- Cut the template to the correct size according to the pet door.
Step 5 Check Template Position
- Match the marked lines on the door with the shoulder and center lines on the template.
- Make sure the template is at least three inches from the bottom and sides of the door.
- Use a level to ensure it is straight.
Step 6 Cut the Opening
- Drill 3/8 inch holes on the inside corners of the template.
- Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole, making sure the blade goes entirely through the door, and cut along the template lines.
- Continue until an opening is made.
Step 7 Check Frame Fit
- Insert the interior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 8 Insert the Frames
- With the door back on the hinges, align the interior and exterior frames.
- Press firmly to connect the alignment tabs.
- Place mounting screws into openings on the interior frame.
- Tighten with a Philips screwdriver.
- You can now remount your door and begin training your dog to use the door.
FAQ
|
I'm concerned about the reviews. Is this the second generation or first generation door? Second generation. There have been many improvements made since the first generation hit the market. We have heard far less in the way of warranty issues in the past few years. |
|
Is this door microchip compatible? No, the PetSafe Electronic Smart door works with a unique signal from the RFID key that your pet wears on their collar. The RFID doggie door models are great because the keys tend to be waterproof. You can check out our selection of electronic microchip pet doors here. |
|
Does this come with a dog door timer? No, this does not have that type of functionality. |
|
Is the door compatible with other brand RFID keys or smart dog door collars? No, only the PetSafe Electronic Smart RFID Key fits doors of this model. |
|
Can this be installed in a screen door? Mesh screen is usually not strong enough to hold up the PetSafe electronic dog doors as they are much heavier than regular manual doors, so we do not recommend it. Check out our selection of pet doors for screen doors. |
|
Can the Petsafe Smart Door be installed outside? Electronic doors have inner mechanisms that may be subject to water damage when exposed to the elements, so we do not recommend installing it outside. If installed in an exterior door exposed to the elements, we would recommend also installing some sort of rain cap to minimize extreme weather damage to the door. |
|
Is the collar smart pet door key waterproof? The collar key is "water resistant" meaning if your dog runs through a sprinkler or jumps in a puddle, it should hold up just fine. There is a seal around the battery to keep the water out, but if your dog is submerged in water long enough, moisture may get in and cause water damage. |
|
Will this door keep my cat from going out? Generally cats (or any pet without a registered collar key) will not be able to get out by themselves, but you can't say that it is a totally cat proof dog door. However, cats will be cats. If they learn that all they need to do is stick closely to the dog, there is a possibility they will find a way out. |
|
Can this door be installed in a wall? Yes, you can install the PetSafe Smart door in a wall with this wall adapter.The wall entry uses the same technology and RFID keys. Wall installations have a different cutting template and instructions. |
|
Do they make a Petsafe Electronic Smart Door Extra Large for bigger dogs? No, the biggest is the pet safe large at 11"w by 16"h. |
|
Why won't the collar key open the door anymore? There are multiple factors that could contribute to the door not opening like drained batteries or faulty wiring. For technical issues we would recommend contacting the manufacturer, PetSafe, directly as they would be better able to assist you regarding the door's inner mechanisms. |
|
Is this good for giant breeds? The PetSafe large pet door is only 11" x 16", so it would not really be suitable for giant breeds. High Tech Pet makes electronic pet doors large enough for bigger dogs. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
Customer Reviews
Size Chart
- Small5 1/2"w x 7 7/8"h
- Large11"w x 16"h
Flap Dimensions:
5 1/2"w x 7 7/8"h
The entry way your dog goes through.Outside Frame Dimension:
9”w x 15 5/8"h
The dimensions of the outer frame of the pet door. Rough Cut Out
8 3/8"w x 14 3/4"h
The size of the hole needed to fit the pet door into your wall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Outside Frame Dimension:
16 1/8”w x 23 5/8"h
The dimensions of the outer frame of the pet door. Rough Cut Out Dimension:
16 1/8”w x 23 5/8”h
The size of the hole needed to fit the pet door into your wall.| Flap Size | Flap Opening | Rough Cut Out | Frame Dimension | Recommended Pet Height |
|---|---|---|---|---|
| Small | 5-1/2" w x 7-7/8" h | 8-3/8" w x 14-3/4" h | 9" w x 15-5/8" h | 5" - 11" |
| Large | 11" w x 16" h | 15-5/8" w x 23-5/8" h | 16-1/8" w x 23 5/8" h | 5" - 24" |
Do not know which flap size to get? Here is a measurement guide to help you out.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Moderate
Steps
08
Time Required
1-2 hours
Sections
01
Flags
02
Parts
- Interior Frame
- Exterior frame
- Electronic Pet Door Key
- Battery PetSafe® RFA-67)
- Operating guide
- Cutting template
- 8 Large Mounting screws
- 4 Small Mounting screws
- Key Ring
Tools
- S4 D-Cell Batteries
- Safety glasses
- Jigsaw
- Power Drill
- 3/8" Drill Bit
- Philips Head Screwdrivers
- FLathead Screwdriver
- Tape measure
- Masking Tape & Duct Tape
- Pencil
- Level
- Scissors
- Pliers
- Silicone caulk
- Framing square
Please read instructions & notes thoroughly before installation.
Step 1 Choose Install Location
- Before installation, choose where to place the pet door.
- The pet door can be placed in the left, center or right side of the door.
Step 2 Measure Your Pet
- Mark the shoulder height of your pet with a pencil on the chosen door side.
- Use a level to draw a vertical line through the shoulder height line.
Step 3 Prep Your Door
- Remove the door from hinges using the flat-head screwdriver and hammer.
- Place the door on a raised level surface, such as a pair of saw horses.
Step 4 Position the Template
- Use the cutting template to precisely mark where the pet door will go.
- Cut the template to the correct size according to the pet door.
Step 5 Check Template Position
- Match the marked lines on the door with the shoulder and center lines on the template.
- Make sure the template is at least three inches from the bottom and sides of the door.
- Use a level to ensure it is straight.
Step 6 Cut the Opening
- Drill 3/8 inch holes on the inside corners of the template.
- Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole, making sure the blade goes entirely through the door, and cut along the template lines.
- Continue until an opening is made.
Step 7 Check Frame Fit
- Insert the interior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 8 Insert the Frames
- With the door back on the hinges, align the interior and exterior frames.
- Press firmly to connect the alignment tabs.
- Place mounting screws into openings on the interior frame.
- Tighten with a Philips screwdriver.
- You can now remount your door and begin training your dog to use the door.
FAQ
|
I'm concerned about the reviews. Is this the second generation or first generation door? Second generation. There have been many improvements made since the first generation hit the market. We have heard far less in the way of warranty issues in the past few years. |
|
Is this door microchip compatible? No, the PetSafe Electronic Smart door works with a unique signal from the RFID key that your pet wears on their collar. The RFID doggie door models are great because the keys tend to be waterproof. You can check out our selection of electronic microchip pet doors here. |
|
Does this come with a dog door timer? No, this does not have that type of functionality. |
|
Is the door compatible with other brand RFID keys or smart dog door collars? No, only the PetSafe Electronic Smart RFID Key fits doors of this model. |
|
Can this be installed in a screen door? Mesh screen is usually not strong enough to hold up the PetSafe electronic dog doors as they are much heavier than regular manual doors, so we do not recommend it. Check out our selection of pet doors for screen doors. |
|
Can the Petsafe Smart Door be installed outside? Electronic doors have inner mechanisms that may be subject to water damage when exposed to the elements, so we do not recommend installing it outside. If installed in an exterior door exposed to the elements, we would recommend also installing some sort of rain cap to minimize extreme weather damage to the door. |
|
Is the collar smart pet door key waterproof? The collar key is "water resistant" meaning if your dog runs through a sprinkler or jumps in a puddle, it should hold up just fine. There is a seal around the battery to keep the water out, but if your dog is submerged in water long enough, moisture may get in and cause water damage. |
|
Will this door keep my cat from going out? Generally cats (or any pet without a registered collar key) will not be able to get out by themselves, but you can't say that it is a totally cat proof dog door. However, cats will be cats. If they learn that all they need to do is stick closely to the dog, there is a possibility they will find a way out. |
|
Can this door be installed in a wall? Yes, you can install the PetSafe Smart door in a wall with this wall adapter.The wall entry uses the same technology and RFID keys. Wall installations have a different cutting template and instructions. |
|
Do they make a Petsafe Electronic Smart Door Extra Large for bigger dogs? No, the biggest is the pet safe large at 11"w by 16"h. |
|
Why won't the collar key open the door anymore? There are multiple factors that could contribute to the door not opening like drained batteries or faulty wiring. For technical issues we would recommend contacting the manufacturer, PetSafe, directly as they would be better able to assist you regarding the door's inner mechanisms. |
|
Is this good for giant breeds? The PetSafe large pet door is only 11" x 16", so it would not really be suitable for giant breeds. High Tech Pet makes electronic pet doors large enough for bigger dogs. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
- Reviews
- Questions
Great door
There are only two reasons the door doesn't get a 5 star review. First it eats batteries like candy. If petsafe ever decides to produce a hard wired or ac powered door I'm on it immediately! Second it makes a popping sound when it unlocks. It is pretty loud and scared my dog at first until he got use to it. The other issue with the pop noise is that if the door is anywhere near where you sleep expect to be woke up by the noise. The door functions nicely though and while other companies sell a "Water proof" collar that is horribly over stated, this one truly IS is "water resistant". I am here to tell you that it is in fact water proof. Our dog swims all day, even rides the tube behind the boat without any issues. He is constantly in either the pool or one of the many tanks on the property so don't let that part deter you. If you can deal with buying lots of D size batteries (or want to convert it to AC after the warranty period) and you can deal with a POP of about 20 dB, you'll love this door.
works like a charm
Startup with our cat took some patience but one day he decided this door was the greatest. That was four years ago. Since that time the door has cycled a few thousand times and never had a problem. We have it wired for 120 house current using the battery as a backup. Raccoons cannot get by it and it has no functional problems. This is without a doubt one of our best purchases and gives us the freedom to know that our indoor-outdoor cat can access the outside anytime he feels like it.
Works great
I'm not sure what everyone else's problem is but I've had this door for at least two years and it works great. We were having raccoon problems with them getting in through our other cat door and wreaking havoc in our house. Since I installed this door, we've been raccoon free. The only downside is the size of the dongle. I use it for our cat but he's a Maine **** so he can handle the dongle, but for a normal sized cat it would be too large to go around its neck.
Like having a big hole in your wall
This POS is made from the cheapest plastic cr*p they can find. This was obviously never tested before manufacture because it is the flimsiest POS I've ever seen in a pet door, other than a flap. The electronics that make the door work are excellent, and the idea is a good one, but the material used to make this is so cheap and flimsy, It's like just having an open hole in the wall!. The weakest point is the hinge at the top, which you can move in and out with your hand even with the door closed and secured. The idea is a good one, but the cheap plastic cr*p used to make it makes it a $300 joke on me. If you could replace the hinge, frame, and door with stronger materials, in that order, I would recommend it. But as of now, it's an invitation to burglars.
Not impressed
This door seemed like a good idea when we saw it, even though it was very expensive compared to other dog doors we have purchased and installed. My big dog uses it okay. My little dog does not like it because she jumps through the door and it bops her on the hind quarters. Not a big deal with the vinyl doors, but this one is hard plastic. We are going to call it a loss and remove this unfriendly door. Unfortunately for us, we installed it in the wall.
