Petsafe Smart Door for Walls
- Wall-mounted Petsafe Smart Door with RFID technology for pet access control
- Bundle includes self-framing door and wall liners, fits walls 3 3/4" - 9" thick
- Equipped with a rigid, clear acrylic flap and white plastic door frame
- Operates on D-cell batteries (not included), supports up to 5 smart collar keys
- Available in small and large sizes for various dog breeds
Product Details
Discover a convenient and secure way for your beloved pets to access the outdoors with the Petsafe Smart Door for Walls. This innovative wall-mounted electronic dog door is designed to provide pet owners with a hassle-free experience, allowing your pets the freedom to enjoy the outdoors while keeping unwanted animals out.
The Petsafe Smart Door comes equipped with RFID technology, enabling you to program up to 5 smart collar keys for multi-pet homes. The door operates on D-cell batteries (not included) and is available in both small and large sizes, ensuring the perfect fit for your furry companions. This bundle includes the self-framing PetSafe Smart Door and wall liners for an easy wall installation, accommodating walls from 3 3/4" to 7" thick, with an option to add a 2" extension for larger sizes (up to 9").
Designed with a white plastic door frame and a rigid, clear acrylic flap, this electronic pet door offers durability and an unobtrusive appearance. The smart collar key system ensures that only your pets have access, and the weather-resistant smart key means the door will perform well even in harsh weather conditions.
Don't let your pets be confined to the indoors any longer. Give them the independence and security they deserve with the Petsafe Smart Door for Walls – an exceptional solution for today's busy pet owners.
Features:
- RFID collar key system restricts access to only your pets
- Ideal for multi-pet households, accommodating up to 5 unique collar keys
- Weather-resistant smart key, perfect for varying weather conditions
- Clear acrylic flap design prevents warping from sun exposure
- Easy wall installation with the included wall liner bundle kit
Benefits:
- Keeps out even the most destructive intruders like raccoons
- Works great for multi-pet households
- Gives certain pets the freedom to access the yard whenever they please
- Electronic dog doors allow greater security
- Wall mount kit allows many options for installation location
Size Chart
- Small5 1/2"w x 7 7/8"h
- Large11"w x 16"h
Flap Dimensions:
5 1/2"w x 7 7/8"h
The entry way your dog goes through.Outside Frame Dimension:
9”w x 15 5/8"h
The dimensions of the outer frame of the pet door.
Rough Cut Out
8 3/8"w x 14 3/4"h
The size of the hole needed to fit the pet door into your wall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Outside Frame Dimension:
16 1/8”w x 23 5/8"h
The dimensions of the outer frame of the pet door.
Rough Cut Out Dimension:
16 1/8”w x 23 5/8”h
The size of the hole needed to fit the pet door into your wall.| Flap Size | Flap Opening | Rough Cut Out | Frame Dimension | Wall Thickness | Recommended Pet height |
|---|---|---|---|---|---|
| Small | 5 ½" w x 7 7/8" h | 8 3/8" w x 14 13/16" h | 9" w x 15-5/8" h | 3 3/4" - 7" | 6" - 12" |
| Large | 11" w x 16" h | 15 58" w x 23 ¼" h | 16-1/8" w x 23 5/8" h | 3 3/4" - 7" | 6" - 24" |
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
High
Steps
10
Time Required
2-3 Hours
Sections
03
Flags
00
Parts
- PetSafe Smart Dog Door Wall Kit
Tools
- Jigsaw or Keyhole Saw
- Electric Drill
- 3/8” Drill Bit
- Phillips Screwdriver
- 4 D-Cell Batteries
- Level
- Tape
- Pencil
- String Cord
Please read instructions & notes thoroughly before installation.
Step 1 Choose Installation Location
- Use the stud finder to locate the studs in the wall where the pet door will go. Make a small mark where the studs are.
- With your pet standing between the stud marks, draw a five inch horizontal line at his shoulder height.
- Locate the center between the two studs and draw a five inch vertical line through the horizontal line marking your pet’s shoulder height.
Step 2 Position the Template
- Cut the template to the correct size according to the pet door.
- Align the lines on the template with the lines on the wall and tape in place.
- Use the level to check that the template is square and level.
- Trace the template with a pencil.
- Remove the template and tape from the wall.
Step 3 Drill the Corner Holes
- Drill 5/16 inch holes inside the corners of the traced template.
- Hold the drill steady and straight.
Step 4 Make the Cutout
- Place the jigsaw blade into a corner hole and cut along the drawn template lines.
- Continue cutting along the template until an opening is created.
Step 5 Insert the Interior Frame
- Insert the interior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 6 Insert the Exterior Frame
- Align the template with the corner holes and trace.
- Place the jigsaw blade into a corner hole and cut along the drawn template lines.
- Continue cutting along the template until an opening is created.
- Insert the exterior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 7 Install Supports
- Start on the interior side and measure the gap in the wall.
- Cut a 2x4 or 2x6 piece of wood to the gap measurements. Remove any debris from the wall where the support will go.
- Place the piece of wood in the wall gap. Make sure it is flush with the bottom cut out of the wall.
- Drill two holes at the bottom of the cut out and use two drywall screws to fasten the wood on the interior wall. Make sure the support fits snug and is not too long or short.
Step 8 Fasten the Supports
- To fasten to the exterior wall, drill two holes at the bottom of the cut out and use two drywall screws to fasten the wood.
- For vinyl siding it may be necessary to drill a hole through the siding slightly larger than the screw.
Step 9 Install the frame (Large Size)
- Insert the interior frame of the pet door into the interior frame of the wall expansion tunnel.
- Connect the interior pet door frame to the expansion tunnel with four screws, one in each corner.
- On the back of the expansion tunnel, add a lock washer and tighten a hex nut onto the screw to secure in place.
- Insert the exterior frame into the wall. Tape or have someone hold the frame in place.
- Insert the interior frame and tunnel into the wall. Secure with six Phillips head wood screws.
Step 10 Secure the Exterior Frame
- Secure the exterior frame with four Phillips head wood screws, one in each corner.
- Use the additional four screws to make sure that the door is flush against the wall.
- Fill in any gaps between the wall and the frame with caulk.
Set the Sensitivity:
Step 1: Attach the key to your pet’s collar.
Step 2: Secure the collar to your leg, just below the knee.
Step 3: Stand directly in front of the door. The key will be about 2.5 feet from the door.
Step 4: Press and hold the Mode-Reset button down. The indicator lights will begin to cycle.
Step 5: Release the button when the green light is illuminated.
Step 6: Press and hold the Mode-Reset and Learn buttons down at the same time. All three indicator light will flash at the same time.
Step 7: Slowly turn the sensitivity knob counter-clockwise to the minimum position.
Step 8: Turn the sensitivity knob clockwise until all three indicator lights flash at least six times.
Test the Sensitivity:
Step 1: Press and hold the Mode-Reset button down.
Step 2: The indicator lights will begin to cycle. Release the button when the yellow light is illuminated.
Step 3: Move at least 10 feet away from the door and wait until the flap locks.
Step 4: Slowly walk back towards the door. When the key is in range, about 2 feet away, the door will unlock.
FAQ
|
Will the door keep a pet in? Yep! This is the door we would recommend if you are trying to let your dog out and keep the cat (or any other pet) in. Just be sure that your dog's collar has the key to give them full access through the door. |
|
Will this work with the dog's microchip? No, you would have to add a small rfid key on the collar. |
|
How big is the Smart key? It is very light weight, about 1" in diameter and 3/4" tall. It can be a little bulky for smaller pets. The Smart Keys attached to your pet's collar |
|
Is the key water resistant? Yes, it is actually waterproof and weatherproof. It'll work even in pouring rain. |
|
Does the door have a timer? It does not have a timer, so you would have to manually lock it. |
|
Can you get the door in a Medium? PetSafe only made the Small and Large so there isn't a size in between. |
|
Can you use a smaller key to open the door? Since radio frequency keys aren't interchangeable, you would not be able to use a different key. |
|
Can I hardwire it? No, since the door operates off batteries you would not be able to hardwire it. |
|
Does it let you know when the batteries need to be replaced? It does not. However, you will see a decrease in the sensing range of the collar key as the battery runs out. |
|
Can I adjust the range? Yes you can, but the manufacturer says that the door will trigger most consistently at 2.5'. |
|
Where can I buy batteries for my smart dog doors by Petsafe? You can buy them here! We sell the Smart Door Collar Keys and Batteries. |
|
Where can I buy batteries for this dog door through wall pet door? PetSafe makes Smart door collar keys and batteries. |
|
How well does this door keep out the elements? Most automatic dog doors seal well and keep out rain and wind. It does not come in a double flap version, just a single flap acrylic plastic. The locking and sensing system means the door will be sealed until open. We would not recommend an electronic door for extreme weather. Think of this door more as being weather resistant. |
|
Would you recommend this door for cats? There are other doors more suited for cats, but yes you can use this door as a cat door. This door can be used for access control for cats, as if a cat doesn't have the key, only your chosen furry friend, like your pooch, will be able to use the flap door. |
|
Is this the largest size automatic dog door you have? It is the second largest. There is also the High Tech Pet Power Pet Door, which is popular among dog owners. They have a door mount and sliding door mount. This door is the best electronic dog door for smaller pets. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
Customer Reviews
Size Chart
- Small5 1/2"w x 7 7/8"h
- Large11"w x 16"h
Flap Dimensions:
5 1/2"w x 7 7/8"h
The entry way your dog goes through.Outside Frame Dimension:
9”w x 15 5/8"h
The dimensions of the outer frame of the pet door. Rough Cut Out
8 3/8"w x 14 3/4"h
The size of the hole needed to fit the pet door into your wall.Flap Dimensions:
11"w x 16"h
The entry way your dog goes through.Outside Frame Dimension:
16 1/8”w x 23 5/8"h
The dimensions of the outer frame of the pet door. Rough Cut Out Dimension:
16 1/8”w x 23 5/8”h
The size of the hole needed to fit the pet door into your wall.| Flap Size | Flap Opening | Rough Cut Out | Frame Dimension | Wall Thickness | Recommended Pet height |
|---|---|---|---|---|---|
| Small | 5 ½" w x 7 7/8" h | 8 3/8" w x 14 13/16" h | 9" w x 15-5/8" h | 3 3/4" - 7" | 6" - 12" |
| Large | 11" w x 16" h | 15 58" w x 23 ¼" h | 16-1/8" w x 23 5/8" h | 3 3/4" - 7" | 6" - 24" |
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
High
Steps
10
Time Required
2-3 Hours
Sections
03
Flags
00
Parts
- PetSafe Smart Dog Door Wall Kit
Tools
- Jigsaw or Keyhole Saw
- Electric Drill
- 3/8” Drill Bit
- Phillips Screwdriver
- 4 D-Cell Batteries
- Level
- Tape
- Pencil
- String Cord
Please read instructions & notes thoroughly before installation.
Step 1 Choose Installation Location
- Use the stud finder to locate the studs in the wall where the pet door will go. Make a small mark where the studs are.
- With your pet standing between the stud marks, draw a five inch horizontal line at his shoulder height.
- Locate the center between the two studs and draw a five inch vertical line through the horizontal line marking your pet’s shoulder height.
Step 2 Position the Template
- Cut the template to the correct size according to the pet door.
- Align the lines on the template with the lines on the wall and tape in place.
- Use the level to check that the template is square and level.
- Trace the template with a pencil.
- Remove the template and tape from the wall.
Step 3 Drill the Corner Holes
- Drill 5/16 inch holes inside the corners of the traced template.
- Hold the drill steady and straight.
Step 4 Make the Cutout
- Place the jigsaw blade into a corner hole and cut along the drawn template lines.
- Continue cutting along the template until an opening is created.
Step 5 Insert the Interior Frame
- Insert the interior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 6 Insert the Exterior Frame
- Align the template with the corner holes and trace.
- Place the jigsaw blade into a corner hole and cut along the drawn template lines.
- Continue cutting along the template until an opening is created.
- Insert the exterior frame into the opening to check the fit.
- Make small adjustments to the opening if the frame does not fit easily.
Step 7 Install Supports
- Start on the interior side and measure the gap in the wall.
- Cut a 2x4 or 2x6 piece of wood to the gap measurements. Remove any debris from the wall where the support will go.
- Place the piece of wood in the wall gap. Make sure it is flush with the bottom cut out of the wall.
- Drill two holes at the bottom of the cut out and use two drywall screws to fasten the wood on the interior wall. Make sure the support fits snug and is not too long or short.
Step 8 Fasten the Supports
- To fasten to the exterior wall, drill two holes at the bottom of the cut out and use two drywall screws to fasten the wood.
- For vinyl siding it may be necessary to drill a hole through the siding slightly larger than the screw.
Step 9 Install the frame (Large Size)
- Insert the interior frame of the pet door into the interior frame of the wall expansion tunnel.
- Connect the interior pet door frame to the expansion tunnel with four screws, one in each corner.
- On the back of the expansion tunnel, add a lock washer and tighten a hex nut onto the screw to secure in place.
- Insert the exterior frame into the wall. Tape or have someone hold the frame in place.
- Insert the interior frame and tunnel into the wall. Secure with six Phillips head wood screws.
Step 10 Secure the Exterior Frame
- Secure the exterior frame with four Phillips head wood screws, one in each corner.
- Use the additional four screws to make sure that the door is flush against the wall.
- Fill in any gaps between the wall and the frame with caulk.
Set the Sensitivity:
Step 1: Attach the key to your pet’s collar.
Step 2: Secure the collar to your leg, just below the knee.
Step 3: Stand directly in front of the door. The key will be about 2.5 feet from the door.
Step 4: Press and hold the Mode-Reset button down. The indicator lights will begin to cycle.
Step 5: Release the button when the green light is illuminated.
Step 6: Press and hold the Mode-Reset and Learn buttons down at the same time. All three indicator light will flash at the same time.
Step 7: Slowly turn the sensitivity knob counter-clockwise to the minimum position.
Step 8: Turn the sensitivity knob clockwise until all three indicator lights flash at least six times.
Test the Sensitivity:
Step 1: Press and hold the Mode-Reset button down.
Step 2: The indicator lights will begin to cycle. Release the button when the yellow light is illuminated.
Step 3: Move at least 10 feet away from the door and wait until the flap locks.
Step 4: Slowly walk back towards the door. When the key is in range, about 2 feet away, the door will unlock.
FAQ
|
Will the door keep a pet in? Yep! This is the door we would recommend if you are trying to let your dog out and keep the cat (or any other pet) in. Just be sure that your dog's collar has the key to give them full access through the door. |
|
Will this work with the dog's microchip? No, you would have to add a small rfid key on the collar. |
|
How big is the Smart key? It is very light weight, about 1" in diameter and 3/4" tall. It can be a little bulky for smaller pets. The Smart Keys attached to your pet's collar |
|
Is the key water resistant? Yes, it is actually waterproof and weatherproof. It'll work even in pouring rain. |
|
Does the door have a timer? It does not have a timer, so you would have to manually lock it. |
|
Can you get the door in a Medium? PetSafe only made the Small and Large so there isn't a size in between. |
|
Can you use a smaller key to open the door? Since radio frequency keys aren't interchangeable, you would not be able to use a different key. |
|
Can I hardwire it? No, since the door operates off batteries you would not be able to hardwire it. |
|
Does it let you know when the batteries need to be replaced? It does not. However, you will see a decrease in the sensing range of the collar key as the battery runs out. |
|
Can I adjust the range? Yes you can, but the manufacturer says that the door will trigger most consistently at 2.5'. |
|
Where can I buy batteries for my smart dog doors by Petsafe? You can buy them here! We sell the Smart Door Collar Keys and Batteries. |
|
Where can I buy batteries for this dog door through wall pet door? PetSafe makes Smart door collar keys and batteries. |
|
How well does this door keep out the elements? Most automatic dog doors seal well and keep out rain and wind. It does not come in a double flap version, just a single flap acrylic plastic. The locking and sensing system means the door will be sealed until open. We would not recommend an electronic door for extreme weather. Think of this door more as being weather resistant. |
|
Would you recommend this door for cats? There are other doors more suited for cats, but yes you can use this door as a cat door. This door can be used for access control for cats, as if a cat doesn't have the key, only your chosen furry friend, like your pooch, will be able to use the flap door. |
|
Is this the largest size automatic dog door you have? It is the second largest. There is also the High Tech Pet Power Pet Door, which is popular among dog owners. They have a door mount and sliding door mount. This door is the best electronic dog door for smaller pets. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
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