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Petsafe Smart Door for Walls

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  • Bundle for the self-framing PetSafe Smart Door and wall liners for wall installation
  • Fits walls 3 3/4" - 7". Add another 2" extension for large size only, fitting up to 9" wall
  • One RFID smart collar key included
  • Let's you program up to 5 smart collar keys for multi-pet homes
  • Door operates on D cell batteries (not included)

Electronic Smart Door and Wall Framing Kit by Petsafe

The PetSafe Electronic Smart Door and wall liner bundle kit for wall installations. The wall liner is already included in the price. If you are getting a large flap and have a wall thickness between 7" and 9" you have the option of adding another 2" extension. The PetSafe Electronic Smart Dog Door is equipped with RFID technology, which allows you to program which pets can use the door. This electronic pet door is installed with a two way locking door, meaning it can be completely locked or unlocked, or your pet can use the provided RFID collar key to trigger the flap to unlock within a range of two feet. This door is great for pet owners who don't want certain pets to use the pet door or don't want any outside critters coming in! You can also browse other PetSafe pet doors.

Features

  • Comes in both a small and large flap size. Make sure to measure your pet using this measurement guide to determine size (most dogs will need the Large)
  • Installs in walls 3 3/4" - 7". Option of adding another 2" extension for large size, fitting up to 9" walls
  • Operates on cell batteries (not included)
  • Comes with 1 RFID collar key. If needed, you can purchase more PetSafe smart door electronic collar keys
  • Programs up to 5 Smart Keys
  • White plastic door frame
  • Flap system is a rigid, clear acrylic design that does not warp from sun exposure

Benefits

  • Keeps out even the most destructive intruders like raccoons
  • Works great for multi-pet households
  • Gives certain pets the freedom to access the yard whenever they please
  • Electronic dog doors allow greater security
  • Wall mount kit allows many options for installation location
  • 1 year warranty

Size Chart

Flap SizeFlap DimensionRough Cut Out
Small6 5/8" w x 8" h8 3/8" w x 14 13/16" h
Large13" w x 15 3/4" h15 3/4" w x 23 1/2" h
Small Tunnel Kit
Large Tunnel Kit
Large Tunnel Extension

Warranty

Warranty Information:

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.

Fax: 800-332-7942

Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932

One Year Non-Transferable Limited Warranty:

What is Covered

Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

Proper Product Use

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.

What is Not Covered

This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

Registering the Product

Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

Making a Warranty Claim

To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

Disclaimers

Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.

Governing Law

This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Pump Warranty:

Fountain replacement pumps when purchased individually have a 90-day warranty.

Limited Warranty for PetSafe Certified Refurbished Products:

Effective January 1, 2010:

For purposes of this limited warranty, “PetSafe Certified Refurbished Products” means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:

  1. 1. Fully tested.
  2. 2. Refurbished by replacing any defective modules identified during testing.
  3. 3. Thoroughly cleaned and inspected.
  4. 4. Repackaged (including appropriate manuals, probes, wire, new boxes, etc).
  5. 5. Re-inspected prior to being sold.

PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Making a Warranty Claim:

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.

Additional Information

Frame Material

Plastic

Flap Material

Acrylic

Flap Colors

Clear

Flap Thickness

7/8

Warranty Period

1 year

Return Period

30 days

Door Open Type

Unlocks for the key signal and pet pushes open

Your Maximum Pet Size

Cats, Large Cats, Small Dogs, Medium Dogs, Large Dogs

Controls Access

From Inside and Outside

# Collar Keys Included

1

Operates On

Battery

Flap Opens

Pet Must Push

Flap Design

Single, One Part, Rigid, Insulated Flap

Can Be Installed In

Walls

Activated By

RFID

Wall Thickness Range

3 3/4" - 9

Installation Instructions

Tools Needed:

Jigsaw or Keyhole Saw
Electric Drill
3/8” Drill Bit 
Phillips Screwdriver 
4 D-Cell Batteries
Level
Tape
Pencil
String Cord

Instructions:

Step 1: Choose the location for your installation

Step 2: Using a pencil, draw a 5” vertical line about 10-12” above the floor.

Step 3: Mark the shoulder height of your pet on the vertical line. Then, draw a horizontal line through that mark

Step 4: Cut the template to size as according to the sizing sheet provided.

Step 5: Place template against the wall. Then, align the “shoulder height line” on the template with the shoulder height line you drew on the wall. This will ensure your pet has enough room going through the door!

Step 6: Check to make sure the template is level

Step 7: Drill four corners through the inside to the outer walls. Use a 5/16” drill bit.

Step 8: Carefully cut the hole directly on the line you drew.

Step 9: From the outside, place the exterior frame in the wall. Make sure the frame is level on all sides before installing any screws.

Note: It's helpful to have someone hold the exterior frame in place while you work indoors.

Step 10: Insert the electronic frame and tunnel extension assembly from inside the home. Make sure the frame is flush with the wall and level on all sides before installing any screws.

Step 11: Beginning indoors, install the 6 Phillips head screws through the electronic frame into the wall, and into the support beam (installed earlier). Avoid over tightening the screws.

Step 12: On the exterior side, drill holes and install 4 Phillips head wood screws, one in each corner of the outside frame.

Note: These screws should be passing through from the frame to the wall.

Step 13: Next, fasten into the framing studs on either side of the tunnel. Avoid over tightening the screws.

Note: You may need to caulk to fill in any seams or gaps after installation.

Step 14: You can now install batteries and begin training your pet.

 

FAQ

Will the door keep a pet in?

Yep! This is the door we would recommend if you are trying to let your dog out and keep the cat (or any other pet) in. Just be sure that your dog's collar has the key to give them full access through the door.

Will this work with the dog's microchip?

No, you would have to add a small rfid key on the collar. The Sureflap Microchip Pet Door would be the option best for you

How big is the Smart key?

It is very light weight, about 1" in diameter and 3/4" tall. It can be a little bulky for smaller pets. The Smart Keys attached to your pet's collar

Is the key water resistant?

Yes, it is actually waterproof and weatherproof. It'll work even in pouring rain.

Does the door have a timer?

It does not have a timer, so you would have to manually lock it.

Can you get the door in a Medium?

PetSafe only made the Small and Large so there isn't a size in between.

Can you use a smaller key to open the door?

Since radio frequency keys aren't interchangeable, you would not be able to use a different key.

Can I hardwire it?

No, since the door operates off batteries you would not be able to hardwire it.

Does it let you know when the batteries need to be replaced?

It does not. However, you will see a decrease in the sensing range of the collar key as the battery runs out.

Can I adjust the range?

Yes you can, but the manufacturer says that the door will trigger most consistently at 2.5'.

Where can I buy batteries for my smart dog doors by Petsafe?

You can buy them here! We sell the Smart Door Collar Keys and Batteries.

Where can I buy batteries for this dog door through wall pet door?

PetSafe makes Smart door collar keys and batteries.

How well does this door keep out the elements?

Most automatic dog doors seal well and keep out rain and wind. It does not come in a double flap version, just a single flap acrylic plastic. The locking and sensing system means the door will be sealed until open. We would not recommend an electronic door for extreme weather. Think of this door more as being weather resistant.

Would you recommend this door for cats?

There are other doors more suited for cats, but yes you can use this door as a cat door. This door can be used for access control for cats, as if a cat doesn't have the key, only your chosen furry friend, like your pooch, will be able to use the flap door.

Is this the largest size automatic dog door you have?

It is the second largest. There is also the High Tech Pet Power Pet Door, which is popular among dog owners. They have a door mount and sliding door mount. This door is the best electronic dog door for smaller pets.

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