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Sure Petcare - SureFlap Microchip Cat Flap for Doors

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  • Cat door with microchip sensor to prevent unwanted critters in your home
  • Unlocks from the outside when the chipped cat is present in front of the door
  • Increases security with high-speed locking mode when cats enter
  • Installs in any type of door with mounting adapters
  • Available in white or brown

The SureFlap Microchip Cat Door is an electronic cat door that senses your cat's personal, implanted microchip in order to open the pet door. Equipped with this innovative RFID technology, this SureFlap cat door prevents your neighbor's cats and other unwanted animals from coming in.  The chip activated cat door senses your cat's microchip when they are coming back inside, prohibiting animals without a programmed chip to enter. The selective entry feature of the microchip cat flap protects your cat from harm and keeps you from worrying or losing sleep.

Features:

  • 5 5/8 x 4 3/4 flap is a clear, rigid plastic with brush lining to prevent drafts. If you think you have a large cat and they might not fit this size, check out the 7" x 7" SureFlap Microchip Pet Door.
  • Self-framing from 0" - 2 3/4" for doors
  • For glass, metal doors, security doors, metal garage doors, or UPVC coated metal doors, you will need to purchase a mounting adapter to ensure that the cat door microchip functions properly. For wall installations, you will need an adapter and the wall liners.
  • Battery-powered door uses 4 AA batteries that last around 6 months.
  • When batteries are low, an indicator light flashes every 5 seconds. Replace the batteries when this light is flashing. If the batteries die, the door defaults to the locked position, which could leave cats stuck outside.
  • Includes a manual 4-way lock device (in or out only, or completely locked or unlocked) that will override the electronics when switched to the manual locking setting.
  • Programs easily and is compatible with all commonly-used microchips in North America.
  • Programs up to 32 different cats.
  • If your pet is not chipped or is waiting to be chipped, you can purchase an additional key.

Size Chart

Flap SizeFlap DimensionRough Cut OutOutside
Frame
Dimension
Cat Flap5 5/8" x 4 3/4"6 3/8"w x 6 3/4"h8 1/4"w x 8 1/4" h

The SureFlap Cat Door works with all identification microchips supplied by your vet and SureFlap RFID collar tags.

FAQ

How do I know my cat's microchip will work?

The Sureflap Microchip Cat Flap is compatible with all the following commonly used microchips in North America

  • All 15 - digit (FDXB)
  • All 10 - digit (FDXA) except those with codes starting 000..., 010..., or 020...
  • All 9 - digit (Avid Secure/Encrypted Chip)

How close does my cat need to be for this to work?

The cat's head needs to be pretty close to the door flap or inside the tunnel. Electronic doors will not unlock if your cat is wandering around the pet door.

Can I use the collar, but program the chip as a backup?

You can not use the cat door microchip key AND the pets implanted chip. With any automatic pet door using chips, if you try to use both they will actually interfere with each other and the door will not work properly.

Does this have a timer feature?

No, the SureFlap microchip cat door does not come with a timer. If you need that type of functionality that is available in the SureFlap Microchip Pet Door. However, this cat door does have the option to allow you to manually lock it at night.

Does this work with multiple cats?

Yes, the SureFlap is the best electronic door in that respect, having up to 32 microchips at a time. You would need to purchase addition pet door key collars.

Can the sureflap microchip cat door be mounted on a sliding glass door or metal door?

Yes, this cat door can be mounted on a glass or metal door without a door panel with the help of the mounting adapter. This will prevent any interference with the operation of the pet door, the microchip, or the RFID collar tag. As with any door installation, follow the instructions provided for a fast and easy installation. We also have available SureFlap doors for sash windows.

Does this make a lot of noise when it is used?

The only sounds the SureFlap cat door makes is a gentle 'click' when the door is being locked and unlocked.

How long do the batteries last?

It depends on usage, but on the SureFlap cat door it is typically 6 months.

Do they make a larger version for dogs?

The largest version is the SureFlap Microchip Pet Door with a 7" x 7" opening. This may be big enough for very small dogs, but not for the average size. There are no microchip dog doors for large dogs.

If my cat does not have a microchip but wears a collar?

This RFID collar key can be purchased which will take the place of a microchip.

Where do I get the microchip?

We recommend that you ask your vet about placing an identification microchip into your cat.

Is the SureFlap Cat Door microchip compatible with my cat's microchip?

The SureFlap line works with all common microchips and is a pet owner best seller of waterproof and built to last electronic pet doors.

Is there a wall mount version on this door?

No, but there are a few options for microchip cat doors by SureFlap, as well as tunnel extenders and other electronic smartdoors for walls. You can find them under Pet Doors and Cat Doors for Walls.

Videos

SureFlap™ Micro-Chip Cat Flap Description




How to "Learn" your Cat into your Cat Flap




SureFlap™ Micro-Chip Cat Flap Setup




What is a microchip?




In Glass Demonstration Video

Glazier Recommended


Warranty

SureFlap™ Cat Door Guarantee


Guarantee  SureFlap™ microchip cat flaps carry a 2-year guarantee from the date of purchase, subject to proof of purchase date. The guarantee is restricted to any fault caused by defective materials, components or manufacture. This guarantee does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.


In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the guarantee period only. At the manufacturer's discretion, a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.


Disclaimer The SureFlap™ microchip cat flap incorporates selective entry features which have been designed to minimize the risk of unwanted animals entering your home. However, it is not possible to fully guarantee the exclusion of all other animals in all circumstances.


In the rare event of an unwanted animal gaining access to your home, SureFlap cannot accept liability for any damage or inconvenience which may be incurred.


Warning The motorized catch and manual lock are provided exclusively to prevent the entry of unwanted animals and is not a security device. SureFlap Ltd cannot accept liability for unintended use and the owner of the product accepts full responsibility for supervising the access in and out of the home that it provides.


In households with children, it is essential to include the cat flap in child-proofing considerations. Misuse of the cat flap by a child may result in the child coming into contact with potential dangers. For this reason, young children should be monitored at all times when in the immediate vicinity of the cat flap.


Caution Prior to installation, it is the responsibility of the user to consult all building codes which may influence the fitting of the cat flap and assess the suitability of a given installation. The user must also consider potential hazards present inside or outside the cat flap as well as the impact that subsequent modifications to your property may have on the existence and use of your cat flap. It is recommended that these assessments are conducted in consultation with a construction professional.


Do not install SureFlap™ in a fire door as it will render the fire door unfit for purpose.

Installation Instructions

How to Install in a Door



 

 


How to Install in a Door Animation


USER GUIDE

Congratulations on your purchase of SureFlap™. This cat flap has been designed to recognise the ID chip already implanted in your cat, allowing access to your pet and keeping out marauding intruders. Your home becomes a secure environment for your pet, leading to a happier, more relaxed animal. Operation of SureFlap™ couldn’t be simpler. Once the unit is installed and the batteries put in place, the flap can be put into learn mode. The next time your cat passes through the flap, the unique ID code of its chip is put into memory. Now SureFlap™  unlocks whenever your cat wants to come into the house. Multiple cats are no problem. Up to 32 cats can be programmed into the flap at the same time – more than enough for most people’s needs!


SureFlap™ has all the features you would expect from a high quality cat flap including:
- Robust and elegant design
- Learn mode for programming multiple cats
- 4-way manual lock
- Low battery indicator
- Typical battery lifetime at least 6 months
We wish you years of trouble free operation with SureFlap and hope you enjoy the benefits it brings to your home and pet.


Microchip Type

SureFlap™ has been designed to work with by far the most common type of microchip, the FDX-B. In order to confirm that your cat has this chip then please check your registration certificate - the FDX-B has 15-digits such as 985.120007381291. If in doubt then consult your vet on the microchip type in your animal.
Extensive tests have shown that SureFlap™ works perfectly with the vast majority of FDX-B microchips. However a very small percentage of cats have a microchip without the required range for SureFlap™ this does not mean there is a problem with the microchip as your vet can still pick it up with their handheld scanner close to the microchip. In these rare cases SureFlap™ can only be used as a normal cat flap without selective entry.
If a new hole is being cut for installation we strongly advise testing SureFlap™ with your cat(s) first. In order to test that SureFlap™ works with your cat please carry out both the learn mode and then test normal operation.

Installation

DIY installation may involve the use of power tools or cut glass. Safety equipment (gloves, eye protection, etc.) should be used and if in doubt consult a professional to carry out the installation.
Suitable door types:  Instructions are provided for installation in all door types, including wooden, plastic, glass, and metal. Before installing in a door with unknown construction please check for a metal plate in case a larger hole is required.

Note, a simple test for the presence of a steel plate in the door is with a magnet. If the magnet is attracted to the door then there is a steel plate within, and you must follow the instructions for mounting in a metal door. However, even if a magnet is not attracted to the door then still check for the presence of other metals, such as aluminium, which require the same mounting conditions. If you can only be sure of the construction of the door by drilling a hole in it, make a trial hole anywhere covered by the proposed hole for SureFlap™.

The ideal height of SureFlap™ is such that the base of the tunnel is the same height above the ground as your cat’s stomach. In practice, however, mounting is normally dictated by the door in which the unit is installed e.g. sill height. In these circumstances, it is usual to mount SureFlap™ as low as possible – your cat won’t mind a little step up.

Installation in wooden doors, plastic doors, or plasterboard walls.

1. Place the rear cover face down. Attach a ball of Blu Tack in each of the four corners. These should allow you to stick the frame to most doors.

2. Choose the position on the door at which you want to mount SureFlap™ and stick the frame to the door. To ensure that SureFlap™ is level we recommend you use a spirit level

3. Using a sharpened pencil or pen mark where the inside of the frame touches the door as well as the two screw holes. You need to make a legible line as this will be used for cutting against.

4. Remove the frame from the door and check you have a solid line and  dots where the screw holes are

5. Using a drill with a 6mm diameter bit, drill the two holes for the screws. It is vital these holes are drilled straight to ensure the two halves of SureFlap™ connect properly.

6. Before you cut out the hole for the tunnel drill holes in all the corners large enough to allow your jigsaw blade through.

7. Cut out the tunnel hole with an electric jigsaw – ensure you cut 3mm outside the line you have marked for the hole to allow enough clearance for the tunnel. Make sure that your jigsaw is sitting flat on the door at all times while cutting.

8. Clean off any loose debris, dust and dirt from the door before you install SureFlap™.

9. Mount SureFlap™ in the hole with the main assembly (battery door)

Inside the house

10. Mount the external frame on the outside of the house. Depending on the thickness of the door, the tunnel will protrude through the frame by differing amounts. Under no circumstances should you cut the tunnel as this contains the microchip reader and will destroy the unit. Three different lengths of screw have been provided for your use. Choose the correct screw length to suit the thickness of your door. If you are not sure. Use the smallest first, if this is too short use the next size up. Take care not to use a longer screw than needed, as this may damage the main assembly front face. Screw the external frame to the main assembly.

11. When SureFlap™ has been mounted correctly, place the screw caps over the screw holes on the external frame. Align the screw caps with the slot pointing inwards and then push firmly into place. To remove the screw caps slide a flat blade screwdriver into the side slot and lever the cap out of the hole.

Installation in glass doors or windows

Cutting holes in glass is a skilled job and should only be carried out by a professional glazier. They will cut a circular hole in a fresh pane of glass and install this in your door or window. Note that toughened glass cannot be cut after the toughening process. Your glazier will cut the hole to size and then put the pane through the toughening process. When working with cut glass always wear protective gloves as the edges may be sharp. In order to aid installation into glass doors or windows SureFlap™ also produces a glass mount adaptor. This adaptor is used as follows:

1. A circular hole 210mm in diameter is required in order to accommodate the tunnel.

2. If installing SureFlap™ in a double glazed panel you may choose to seal between the panels around the circular hole to avoid moisture collecting inside. Avoid the use of metal in any such seal.

3. Slide one of the glass mount adaptor rings over the main assembly.

4. From inside the house slide the tunnel of the main assembly through the hole in the glass.

5. Mount the second glass mount adaptor and then the external frame to the outside of the tunnel

6. If mounting in a single pane use the shortest of the three pairs of screws to screw the two halves of SureFlap™ together. A double glazed panel may require the mid-sized screw, depending on its thickness.

7. From the inside of the house you will now see your cat’s stylish new entrance

If installing SureFlap™ in a pre-existing hole then diameters in the range 210mm to 260mm may be accommodated with the glass mount adaptor.

Alternatively, SureFlap™ may be installed in the recommended 210mm diameter hole without use of the glass mount adaptor. However, a small gap at the top of the unit (6mm) will require sealing with glazing putty, and we would recommend all 4 sides to be sealed in order to ensure that the unit is weather tight.

Installation in metal doors

Microchipping is based on the use of radio waves that are absorbed by metal. As a result SureFlap is not suitable for direct mounting in metal doors. This includes the following:

- Metal skin doors

- Security doors

- Metal garage doors

- UPVC coated metal doors

In order to mount into these doors a spacer panel is required that separates SureFlap™ from the surrounding metal.

1. Cut a hole for the spacer panel with minimum dimensions 300mm x300mm.

2. Insert a wooden panel with the same dimensions as the hole and fix into place with screws and/or glue. (Alternatively wooden batons may be used to reduce the hole size).

3. Mount SureFlap™ in the centre of the spacer panel.

Installation in brick walls

SureFlap™ may be installed in a brick wall. First cut a hole in the wall the appropriate side for the tunnel. The SureFlap™ tunnel will extend approximately 7cm into the wall from the inside of the house. The region of the wall between the tunnel end and the outside of the house may be left bare brick or lined with cement, etc. If installing in a cavity wall, pre-lining the hole may be advisable to avoid moisture collecting in the cavity - if in doubt consult a qualified builder. Avoid the use of metal in any lining used. Mounting holes can be drilled in the wall with a 5mm diameter drill bit. However, to use the screws provided with thick walls, the mounting holes should be drilled again from the outside of the house with a drill bit 8mm in diameter or larger. Drill to a depth 25mm less than the wall thickness. The mid-size screw is now suitable for mounting the main assembly from the outside. Alternatively the main assembly may be glued to the inside wall of the house.

Electrical Interference

SureFlap™ contains a sensitive radio receiver to pick up the signal from your cat’s microchip. Excessive levels of electrical interference can cause the range of the system to degrade. Avoid the following situations:

1. SureFlap™ should not be used in the vicinity of other microchip readers or similar low frequency devices. These are particularly detrimental to performance and may prevent normal operation.

2. Avoid obvious sources of electrical noise such as faulty, flickering lights.

3. Avoid trailing mains cables and dc mains adaptors very close to SureFlap™.

Batteries

Now your flap is installed, insert the batteries to start operation. The unit requires 4 x AA 1.5V batteries. With normal usage, one set of batteries will typically last for at least 6 months. A low battery indicator tells you when the batteries have run out.

After inserting the batteries, leave the unit for about 10 seconds before allowing a cat into the tunnel - this allows the electronic sensors to settle properly.

We recommend the use of good quality non-rechargeable batteries with SureFlap™ in order to give the longest lifetime. Rechargeable batteries may also be used, however they generally produce a lower voltage and will not last as long. You may need to recharge such batteries every few months

Based on normal usage. Note that heavy usage by many cats may reduce battery lifetime.

Learn Mode

To start operation, first SureFlap™ needs to learn the unique ID code of your cat’s microchip. This process is only required once for each cat, as the code is permanently stored even if batteries are removed. Follow the simple step-by- step guide below to carry out this process:

1) Initially the unit will be locked and no cat will be allowed to enter the house. Make sure the manual lock is set to position 1, allowing the door to open freely.

2) Remove the battery cover. Press the memory button for around 1 second and release.

3) The latch will open, allowing a cat to pass through the flap in either direction. A further indication that the unit is in learn mode is the indicator lamp which will flash every second.

4) The next cat to pass through the flap from either direction will be remembered if they have a microchip implant.

5) Once a cat has been successfully learnt, the flap reverts back to normal operation. The indicator lamp stops flashing and the latch will close a couple of seconds after they have passed through the flap.

For multiple cats, repeat the process until all cats have been learnt. Up to 32 different cats may be held in memory at once. Replace the battery cover after all cats have been learnt.

This method of learning is particularly convenient for uncooperative cats! Rather than having to find your cat and pass them through the flap, you can simply set to learn mode and leave until he next decides to go through of his own free will.

To cancel learn mode (e.g. after pressing the memory button accidentally) simply press the memory button again for around 1 second and the unit will revert back to normal operation.

In order to learn a cat, it is important that they pass through the flap. There is a sensor that detects the cat’s presence in the tunnel that needs to be triggered and no amount of waving your cat in front of the flap will have an effect.

Normal Operation

Normal operation couldn’t be simpler. Once programmed, SureFlap™ will only allow entry for your cat(s), denying access to intruder animals. To enter the house, the cat puts their head in the tunnel to push the flap open. A sensor detects the cat’s presence and then quickly reads the microchip, opening the latch if required. Note that SureFlap™ does not activate if your cat is just wandering in front of the flap, inside or outside the house.

SureFlap™ is designed for one-way operation only. Any animal inside the house is allowed to leave, but only your animals are allowed to enter. This is a useful fail-safe to allow exit under rare circumstances - if your cat is followed inside before the flap has time to close, you don’t want the intruder trapped inside! If you need to control exit from the house then use the 4-way manual lock.

After the SureFlap™ has opened, it will stay unlocked until after your cat has passed through the tunnel. The latch will close a couple of seconds later. Note that the latch will also open when your cat leaves the house, although this is not absolutely necessary.

One further feature of the flap is a magnetic catch that keeps the door closed when not in use.

If testing SureFlap™ before installation then your cat will need to push their head against the flap from the tunnel side of the unit. There is a sensor that detects the cat’s presence in the tunnel that needs to be triggered and no amount of waving your cat in front of the flap will have an effect.

4-way Manual Lock

The manual lock has 4 positions which control the opening of the flap in either direction. Note that the unit is shipped in position 4 (locked both directions) to keep the flap secure in transit. This should be changed to position 1 after installation.

Position 1

Open both directions. This is the standard position for normal operation of the flap and also in learn mode.

Position 2

Cat allowed to enter the house, locked from exiting the house. This mode is useful if you need to keep your cat in e.g. to take him to the vet the next day.

Position 3

Cat allowed to exit the house, locked from entering the house.

Position 4

Locked for both directions. No cats allowed to enter or exit the house.

Low Battery Indicator

Batteries last typically for at least 6 months under normal levels of use. When the batteries are nearing the end of their life, the low battery indicator comes on. This is a slow flash of the indicator lamp, once every 5 seconds. The unit will continue to operate when the low battery indicator is on, however the batteries should be replaced at the earliest opportunity.

Note the slow flash of the lamp (every 5s) for the low battery indicator is different from the fast flashing (every 1s) in learn mode. Learn mode should not be used when the batteries are low – replace the batteries before learning a new cat.

Memory Wipe

You are very unlikely to need to wipe a cat’s ID code from the memory of SureFlap. Up to 32 different codes may be stored in memory, and if more additional codes are learnt these simply replace the earliest ones stored. However, in the unlikely circumstance that you need to wipe the memory (e.g. you accidentally program for next door’s cat!) then follow the process below.

1. Press and hold the memory button for at least 10s.

2. The Indicator lamp will stay on for the duration that the button is
held down.

3. When the memory is wiped, the latch will open and close once.

4. At this point the memory is clear and SureFlap can re-learn your cat(s), as required. 

 Turning SureFlap™ Off

In the event that you want to turn SureFlap™ off and revert to a standard cat flap then follow the four steps below:

1. Remove the battery cover and make sure batteries are installed.

2. Press the memory button once to put the SureFlap™ into learn mode. The latch will open and the indicator lamp will flash.

3. Remove the batteries and replace the battery cover.

4. The latch will stay open and SureFlap can now be used as a standard cat flap. This mode may be useful if you have purchased SureFlap™ before your cat has been microchipped or while your cat is getting used the presence of their new cat flap.

Maintenance

The sensor that detects the presence of a cat in the tunnel is optical and is situated on the inside roof of the tunnel, close to the flap. If these lenses become obscured by dirt then unreliable operation and/or shortened battery lifetime may result. W ipe these lenses with a damp cloth every couple of months.  Operation of the sensor relies on a reflection from the base of the tunnel, which should also be kept reasonably clean.  After cleaning, leave SureFlap™ for approximately 10s for the unit to settle before normal operation returns.

Optical sensor lenses

Troubleshooting

Symptom: SureFlap™ does not learn your cat correctly

- Check batteries are fitted the right way round and are not run down.

- Check that SureFlap™is mounted correctly away from metal surfaces.

- Check whether your cat has the correct type of microchip fitted.

SureFlap™is designed to work with standard FDX-B microchips - if in doubt check with your vet, who can also verify that the chip is working correctly.

- Ensure the tunnel and sensor lenses are reasonably clean.

- After inserting batteries did you leave SureFlap™for around 10s before allowing a cat into the tunnel? If not then remove batteries for at least 2 minutes to reset the unit.

- Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights, other similar microchip readers, etc.

Symptom: SureFlap™completes the learn process but then fails to open for your cat.

- Check batteries are fitted the right way round and are not run down.

- Check the learning process was carried out correctly for each of the cats you own. For example, when you have put SureFlap™into learn mode for the second of two cats make sure that the first cat doesn’t go through the flap instead. If in doubt repeat the learn process for your cats.

- Check that SureFlap™is mounted correctly away from metal surfaces

- Ensure the tunnel and sensor lenses are reasonably clean

- After inserting batteries did you leave SureFlap™for around 10s before allowing a cat into the tunnel? If not then remove batteries for at least 2 minutes to reset the unit.

- Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights, other similar microchip readers, etc.

- Under rare circumstances the microchip range is not enough for SureFlap™to operate. If all other trouble shooting has been carried out without finding the source of the problem then this is likely to be the remaining cause. In this situation SureFlap™ can only be used as a normal cat flap without selective entry.

Symptom: Short battery lifetime

Ensure the tunnel and sensor lenses are clean

- Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights, etc

Symptom: Latch takes about 10 seconds to close

- Occasionally the sensor that detects the presence of the cat in the tunnel needs to reset itself, which takes approximately 10 seconds to register. This is quite normal, however if this starts to happen often then check that the lenses and tunnel are clean.

Symptom: Cat is put off by the noise of the latch

- Your cat will learn to love their SureFlap™, however a small proportion are initially put off by the noise of the latch opening, particularly if they are not used to using a selective entry flap. If they do not adjust immediately to the use of SureFlap™then follow the following process to coax them into using it. W ith a bit of persistence all cats will learn to use the flap.

- First follow the instructions in section 11 and leave SureFlap™turned off.

This will allow them to start using it without any noise from the latch.

- Once your cats are used to SureFlap™being there then replace the batteries. If they are still unwilling to use it then prop the flap open with the door facing inside the house. A simple method here is to use tape between the bottom of the flap and the top of the main assembly. This will allow them to get used to the opening click while also having an inviting open hole to go through.

Finally let the door swing shut and allow them to start using the flap.

Strategic positioning of food inside/outside the house can also help encourage the initial use of the flap.

Factory Reset

In the unlikely event that the unit needs resetting to a known state then follow the following instructions to reset back to the factory settings.

- Carry out the memory wipe function

- Remove the batteries for at least 2 minutes.

- The unit is now completely reset.

© SureFlap Ltd.



Training Sessions 

Getting Started:
Some pets will take longer than others to acclimate to their new door, so patience is key! Never push or shove your pet through the door (this will only develop negative feelings). Instead, follow these training tips + tricks to help introduce your pet to the door gradually.

Limit training sessions to no more than 10 minutes at a time. Two well spaced out sessions per day should be the maximum.

Hold the flap all the way open for your pet at first; then a little less each subsequent time so your pet learns to push through on their own. Stay consistent with verbal encouragement and treats for best results.

 

Teaching Your Cat to Use Their Door

Step One: Introduce your cat to the door by putting your hand through it so they know how it works. Have them inspect the new cat flap to get used to the look and smell (this is a great time to program your cat’s microchip!).  

Tip: You can wipe your cat’s face or body with a cloth and wipe the door with the same cloth to give it a more familiar scent. 

Step Two: Some cat doors make a slight clicking noise when opening and closing which can scare timid cats. Try manually opening and shutting the flap slowly to familiarize your cat with this noise. 

Step Three: Get your kitty’s favorite treats or toy ready! Start by using a treat to encourage your cat through while holding the flap open for them. Once they are comfortable, start lowering the flap on them as they walk through for their treat.

Tip: Be sure to train your cat using the actual door height - meaning raise the door enough so it resembles how high it will be once installed.

Tip: If you have a door with non-removable magnets, putting some painter’s tape over the magnets can help decrease the magnet attraction strength temporarily for training purposes.

Step Four: Always make sure to reward your cat with praise (and maybe another treat) when they pass through the door.  Remember: training can take a considerable amount of time. There is no standard practice as every cat is unique.

 

Quick Tips

1. For especially timid cats, temporarily tape it up out of the way while they get used to the idea of walking through the tunnel.

2. Clear flaps may confuse pets as they might think the flap is a window. Try putting a piece of masking tape on the clear flap to distinguish it from a window and reinforce to your pet its use as a door.


3. Magnetic and weighted flaps have additional weight which may be difficult for your pet to push through. Fix this problem by gently pushing the door to assist your pet as they go through or removing the magnet until your pet gets used to the full weight of the door on their own.


4. If you plan on installing more than one pet door, use the same flap if possible for consistency.


5. Electronic flaps make a small clicking noise when the flap is activated that may frighten timid pets. The best way to remedy this problem is to positively reinforce this sound in your pet’s mind.

- Praise your pet when they come near the door and hear the activation noise.

- If this does not work, disable the electronics with “training mode” and have your pet use the door manually for a week or so while getting acquainted with the door.

6. Consistency is key! Stay consistent both in your training methods and your choice of pet doors. If you have multiple pets the first to learn will often demonstrate  for the others!


7. When your first lock the flap shut, introduce your pet slowly rather than letting them “learn the hard way” by running into it.

Additional Information

Frame Material

Plastic

Flap Material

Acrylic

Flap Colors

Clear

Flap Thickness

1/8

Warranty Period

3 years

Return Period

30 days

Door Open Type

Unlocks for the key signal and pet pushes open

Your Maximum Pet Size

Cats

Controls Access

From Outside Only

Operates On

Battery

Flap Opens

Pet Must Push

Flap Design

Single, One Part, Rigid, Thin Flap

Can Be Installed In

Dual Pane Glass Sliding Glass Door, French Doors, Hollow Core Door, Plate Glass, Polycarbonate, Plywood or Other Thin Material, Sash Windows, Sidelight, Sideways Sliding Windows, Single Pane Glass Sliding Glass Door, Solid Core Door, Vinyl-Framed Sliding Glass Door, Walls

Additional Lock

4-Way Lock

Number Pets

32

Activated By

Implanted Chip, RFID

Customer Reviews

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