Here's are some of our Frequently Asked Questions involving all different types of replacement flaps for your doggy door. Tip: Use your "Ctrl > F" feature to find key phrases quickly!
Q: Do you have Johnson replacement flaps for my dog door?
A: No, we do not have the Johnson brand replacement flaps because they have been discontinued, however we do carry Pride replacement flaps which fit as a replacement for Johnson and PetSafe Ultimate doors. The only exception to this is that the small flap size has nubs at the top and slide into a channel which holds them in place rather than having to screw them in as was the case for the small Johnson/Ultimate flaps, so that size would not work without modification. Tons of customer's have used Pride Flaps to replace their Johnson and PetSafe Ultimate pet doors.
Q: Is there a clear flap I can get instead of the Pride flap?
A: The Pride flaps are made from recycled tires and are only offered in the thicker black heavy rubber. None of the clear flap are size compatible to the Pride.
Q: What is the stock number for Pride flaps?
A: The stock number for Pride Flaps is 10ZS.
Q: Can a rectangular logo be used to replace a round logo flap for my Ideal doggie door?
A: You can't mix the logos as the flaps won't fit each other. We suggest that you see our "Urgent Notice" about Ideal replacement flaps.
Q: What is the stock code for Ideal Original Replacement flaps?
A: The stock code for Ideal Original Replacement flaps is 10RIo.
Q: What is the stock code for Ideal Ruff Weather Replacement flaps?
A: The stock code for Ideal Ruff Weather Replacement flaps is 10RIr.
Q: Does the Endura flap replacement come with the rod?
Q: I have a Hale Single Flap doggy door, which flap mount should I choose, inside or outside?
A: For a single flap Hale pet door, you should select the outside flap.
Q: My Endura Flap wall mount is too heavy for my dog to push, could I replace it with a different flap that is easier to push?
A: Flaps are not interchangeable, but if your dog is having difficulty pushing the door open, you can adjust the magnet strength for training by actually moving the magnets. We have an instructional video demonstrating how to adjust the magnet strength.
Q: Are Ideal Ruff Weather flaps sold in pairs?
A: The door itself comes with two flaps, but when purchasing replacements they are sold individually, so you would need to order a quantity of 2 to replace both Ideal Ruff Weather Flaps. This is done so you can replace flaps when they wear out (as one flap might wear more than the other with use).
Q: PetSafe gave me your number and said that you would have a replacement flap for my door that was discontinued, do you have that?
Q: There is a part number of PAC11-11038 on my door, which flap replacement is that?
A: That would be for the PetSafe "Freedom,” “Plastic,” and “Extreme Weather” replacement flaps, as all those models start with a ""PAC..."".
Q: Which is the replacement for my Pet-Eze door?
A: The PetSafe "Classic" replacement flap is a suitable replacement for the Pet-Eze door. These flaps are being discontinued by PetSafe, so purchasing more than one might be a good choice while they are still available.
Q: Why is the double flap Endura door 1" shorter than the single flap version?
A: The single flap and double flap sizes are identical, although the space available for the pet do go through changes. The only reason we say the double flap is shorter is because you have 2 flaps that will hit each other as the pet is going in or out. Since each flap is about 7/8" in thickness when this happens you lose about an inch of space up at the top.
Q: How do I determine what size flap to get for my pet?
A: We suggest that you measure your pet from the bottom of their feet to the tallest part of their back for height, and for width, you can open a door in your home wide enough for your pet to walk through comfortably with a little room on either side and measure that opening. Another approach is to cut an opening in a piece of cardboard to the exact flap dimension we have listed on the size chart and see if your pet can pass through easily. This works the best for cats and small dogs. Remember to give a little extra height for a wall-through installation or if both tall and short pets must share the same door.
Q: What is the difference between the round and rectangular Ideal flap logo?
A: The different logos signify different flaps due to manufacturing changes. The rectangular logo signifies your flap was made in the USA while the round logo signifies your flap was made in Thailand. Depending on which model you have (rectangular or round logo), you must buy replacement flaps accordingly, as they are not interchangeable. Please take a look at our "Urgent Notice" for more information.
Q: What is the warranty on my Endura flap?
A: Patio Pacific Endura Flap Pet Door Warranty:
To the original purchaser, Patio Pacific warrants this product and all of its component parts to be free of defects in materials or workmanship for a period of 10 years from the date of delivery to the customer. Endura Flap assemblies are warranted for a period of 15 years. Endura Flap assemblies employed in commercial kennels are warranted for a period of 3 years. Damage caused by accident, improper installation, abuse or normal wear, including damage by pets or glass breakage, is specifically excluded from this warranty. Defective materials returned to Patio Pacific, together with proof of purchase, will be repaired or replaced and returned to the customer free of charge. Doggy doors of other manufacturers installed in Patio Pacific products are covered by the warranty of the other manufacturer and not by Patio Pacific.
Q: I have an Ideal Deluxe dog door that I purchased back in 2004, which flap do I need round or rectangular?
A: Existing Models of the Ideal Deluxe Pet Door purchased before 2006 will need a rectangular logo design on the flap.
Q: Do the Hale flaps come with all the weather stripping and magnets?
A: Yes, the Hale flaps come with complete replacement nylon weather stripping, drill bit, replacement screws, and replacement magnets.
Q: Can I get the flap and frame for my Ideal Fast Fit panel?
A: Yes, the Ideal Fast Fit Flap and Frame Assembly are available for purchase. Please make sure you are ordering the correct logo for your specific panel. If you don't have the flap you can figure out what logo you have a couple of other ways. You can measure the entire width of the panel, as these measurements changed when the manufacturing location did. Or if you unscrew the frame from the patio panel, if it's one piece that screws directly into the sides of the aluminum frame, it's an old style rectangular logo. If the frame is two pieces that screw into each other than it a new style round logo.
Q: I have a dog door that says PetSafe Training Systems and has a magnetic strip all the way across the bottom, which flap do I need?
A: You will need the PetSafe “Extreme Weather,” “Freedom” and “Plastic” model.
Q: My door just says "Made in USA", how do I know which flap I need?
A: If your dog door just says "Made in USA," you will need the Ideal Deluxe flap with the rectangular logo if your dog door is aluminum, or the Ideal Original Flap with the rectangular logo if your dog door frame is made of plastic.
Q: The measurements of my flapper is 15 x 20. Can I buy that from you?
A: We do have replacement flaps made by Ideal in the Super Larger (or XXL) size. These are specific to Ideal so you must have that brand.
Q: What flap doors do you have that are completely clear for my doggy door?
A: We have the Ideal “Original” replacement flap, the Ideal “Ruff Weather” replacement flap and the “Protector” pet door replacement flaps, as well as clear flaps manufactured by Hale. These are specific to the model and manufacturer and are not interchangeable between the brands.
Q: What are some dog doors that have rigid flaps?
A: Plexidor, Mason Pet Doors, Gun Dog Doors, Carlson Pet Doors, Magnador, Cat-Mate, and all of the electronic or magnetic employ rigid flaps as well.
Q: Why is the replacement for my Pet-Eze door not long enough, it is the correct flap?
A: Older models of the Pet-Eze door have a press fit instead of the floating magnet strip. To adjust it, you need to pull up on the magnet strip on the door frame with pliers to close up the gap.
Q: My Ruff Weather has 10-1/2" x 17" on it, which flap should I order?
A: You should order the XL Ruff Weather Replacement Flap (which is marked as 9-3/4" now, although the actual dimension of the flap did not change).
Q: I am replacing the springs on my large Plexidor flaps that I purchased back in 2000, do I only need to purchase the springs?
Q: What is the difference between a single and double flap?
A: A single flap doggie door (in most cases) has one flap on the inside of the house while a double flap has two flaps, one on the inside and one of the outside of the house. Single flaps are less expensive, and depending on the climate, can be a better choice. Double flaps insulate better and are recommended for colder areas. Also, double flaps can be more difficult to train your pet to use when compared to single flaps because for some timid pets they may be reluctant to push harder to get through the door. In cases like this the Endura Flap and the Hale Pet Doors have adjustable magnets to help with training.
Q: Why would I not want a rigid flap?
A: Rigid flaps can pinch your pet, causing injury. This occurs when the pet goes through only a little, as in putting a paw out, then abruptly pulls back. Since the rigid flap doesn't bend as the flexible types do, they can get caught between the flap and frame. Also, would you want to open a door with your face if the door was hard? Flexible flaps are safer are more dog face friendly.
Q: I have a door with 3 plastic sections and rubber in between where it bends, what is it?
A: If you have a door that has 3 plastic sections with rubber in between where it bends, you either have an Ideal Ultra Flex, or the Ideal Draft Stopper Pet Door. The flap for both models will be the same.
Q: The only thing my flap has on it is the word "Medium" on it, what flap do I need?
A: This depends on the make and dimensions of the flap. The Ideal Original and Ideal Deluxe doors with the rectangular logo have this embossed in the middle of the flap, as well as some of the older Johnson and PetSafe Models.
Q: How many screw holes are at the top of the Large PetSafe Classic replacement?
A: There are no screws at the top of the flap for the PetSafe Classic. Instead, you slide the flap into a channel and the top. If you look at a side view of the flap it has the shape of a "T".
Q: Do flap warranties cover chewing generally?
A: No, generally flap warranties do not cover chewing by pets. Some kennel doors, like the Gun Dog pet doors, do cover chewing. You can view warranty information by clicking the “View Warranty” link under the review stars on each product page.
Q: Which manufacturer's warranty does cover chewing?
A: Gun Dog House Doors' warranty currently covers chewing damage in their products. Check them out here:
Q: Where do the Hale dog door flap replacements ship from?
A: Hale Pet Door Flap replacements ship directly from Hale located in Glendale, Arizona. They can take about 2-3 business days after placing the order to actually ship out.
Q: Where do the Pet Safe and Ideal replacement flaps ship from?
A: PetSafe and Ideal Replacement flaps ship from our location in San Luis Obispo, CA and normally can ship in 1 business day. Patio panels, door mounts, wall mounts, and flap and frame assemblies made by Ideal are shipped from Valencia, CA and take 2-3 business days before shipping.
Q: Can a Pride locking cover be used with the Pride replacement flap on a Johnson or PetSafe Ultimate door?
A: No, they are not interchangeable. The widths and shapes vary in terms of the closing covers and are not the same, so even though the flaps fit the covers don't. You can fabricate the closing cover using a Lexan or Plexiglas material, just make sure that it is the right thickness so it slides into the channels.