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High Tech Armor Flex Patio Pet Door

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$469.99
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$469.99
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  • Energy-efficient patio pet door with a flexible flap
  • Magnetic airtight seal can withstand high winds while being easy for dogs to use 
  • Aluminum-framed panel with adjustable height ranges for easy installation 
  • Comes with a universal lock that can mate with any sliding door lock 
  • Available in sizes small to extra large 

Product Details


The Armor Flex Patio Pet Doors is a secure and energy-efficient pet door for sliding glass doors. These high-quality units are constructed with a heavy-duty, all-aluminum frame and double-pane, Low-E glass that keeps the heat out of your home. It also comes with all stainless steel hardware and a universal lock that mates with virtually any sliding glass door for maximum security. These pet door inserts are available in regular and extra tall heights and arrive at your door with the pet door already installed. The Armor Flex pet flap provides the highest level of security and pet safety with its air-tight, extreme weather seal that protects against extreme weather conditions and provides high energy efficiency value to keep your cooling and heating costs low. 

Features:

  • A matrix of rare earth magnets that holds the flap closed in high winds.
  • Built with double pane, Low-e Glass to improve energy-efficiency.
  • Aluminum framing is sturdy and can withstand heavy use.
  • Comes with all stainless steel hardware, a universal lock, and an ABS plastic locking cover. 
  • A unique flap design made with ease of use and extreme weather conditions in mind. 
  • Two adjustable height ranges make installation easy. 

 

Benefits:

  • Energy-efficient design ensures that your home stays insulated year-round.
  • Tools-free installation makes it perfect for renters and vacation homes. 
  • Larger sizes allow pets of differing sizes to share the pet door.
  • Built to last a lifetime.

Size Chart

Flap SizeHeight OptionFlap DimensionPanel HeightStep-OverPanel Width
SmallRegular6.38" w x 13.5" h75" - 80.25"2.5" - 4.5"11.82"
Tall6.38" w x 13.5" h92.75" - 96"4.5"
MediumRegular8.25" w x 17.25" h75" - 80.25"4.5" - 6.5"13.72"
Tall8.25" w x 17.25" h92.75" - 96"6.5"
LargeRegular10.5" w x 21.25" h75" - 80.25"4.5" - 6.5"15.84"
Tall10.5" w x 21.25" h92.75" - 96"6.5"
Extra LargeRegular12.5" w x 25" h75" - 80.25"8.5" - 10.5"18"
Tall12.5" w x 25" h92.75" - 96"10.5"

Installation Instructions

Tools

  • - Size #1 Phillips screwdriver
  • - Electric drill
  • - #32 (.117”) drill bit
  • - 3/32” drill bit
  • - 1/4 drill bit
  • - Scissors
  • - Tape Measure
  • - Pencil
  • - Safety Glasses

 

Door Parts

  • - Bottom Panel Assembly with PX-2 Power Pet Door
  • - Top Panel Assembly
  • - Security Panel
  • - Weather Stripping
  • - Draft Stopper Seal
  • - Section Connectors (2)
  • - Door Lock Housing (1)
  • - Lock Handle (1)
  • - Lock Hasp
  • - House Lock Tab (2)
  • - Vacation Lock (1)
  • - Rectangular Hole Plug (1)
  • - Round Hold Plug (2)
  • - 1/16 Allen wrench
  • - 1/8 Allen wrench
  • - 1/4-20 X 1/2 flat head machine screw (8)
  • - #8 X 5/8 round head sheet metal screw (4)
  • - #6 X 1/2 round head sheet metal screw (6)
  • - #4 X 3/8 flat head sheet metal screw (4)

 

Step 1: Assemble the tools you will need.

Step 2: Determine your patio track height. Measure from the inside bottom of your sliding glass door track to the inside top.

Step 3: For short installations, remove Riser Extension. If your sliding glass door frame measures between 75” and 77” high, remove the Riser Extension on the Bottom Panel Assembly by unscrewing the connector screws on each side of the Riser. The aluminum Riser Extension may be recycled. For patio doors taller than 77”, do not remove the extension.

Step 4: Insert Section Connectors. Insert Section Connectors on the Bottom Frame Assembly panel using (2) 1/4-20 X 1/2 flat head machine screws for each Section Connector.

Step 5: Put Top and Bottom Panel Assemblies together. Insert Top Frame Assembly on to Bottom Frame Assembly.

Step 6: Install Section Connector screws. Screw panels together using (2) 1/4-20 X 1/2 flat head machine screws for each Section Connector. The Top and Bottom Frame Assemblies now form a single Door Panel.

Step 7: Loosen the Top Slider set screws. Loosen the Top Slider locking set screws on the left and right sides of the Top Panel Assembly using the 1/8” Allen wrench provided. If the Top Slider does not immediately release, push it up by hand so that it slides to its highest position.

Step 8: Insert the patio pet door into your sliding glass door track. Make sure the lock holes in the Top Frame Assembly are facing the inside of your home. Position the pet door assembly into your sliding glass door frame by first inserting the pet door Bottom Panel into the bottom of your door track so that the Simi-circular groves in the pet door Bottom Panel are placed over the sliding rail at the base of your sliding glass door track. Tilt the pet door assembly up. Pull down on the Top Slider. Insert the Top Slider into the top of your door track and release, allowing it to move up into the top of the track.

Step 9: Install a House Lock Tab on the Top Panel Assembly. Install a House Lock Tab on the wall side of the pet door by screwing (2) #6 X ½” round head sheet metal screws into the pre-drilled holes on the pet door. Position the Tab with the open end pointing.

Step 10: Mark the height of the House Lock Tab on your sliding glass door track. Measure from the sliding rail at the base of your door track to a height of 46 5/8” if you are using the Riser Extension or 44 5/8” if you are not using the Riser Extension. Mark this height on the inside of your door track. Remove the tape liner from a House Lock Tab and Position the top of the non-drilled end at this mark.

Step 11: Drill the Lock House Tab mounting holes in your sliding glass door track Drill (2) holes into your door track using a 1/16” drill bit.

Step 12: Screw in the Lock House Tab. Screw the Lock House Tab to your door track using (2) #6 X 1/2” screws.

Step 13: Insert Round Hole Plug(s). The purpose of the Round Hole Plugs is to fill the unused Lock Knob hole. Lock Knob holes are provided on both sides of the Top Panel Assembly for left and right opening sliding glass doors. When using the Universal Lock Assembly, one Lock Knob hole will not be used. Install a Round Hole Plug in the unused Lock Hole on the side of the pet door assembly which butts against your sliding glass door track. This is the side that does not require the lock. If you chose not to use the Universal Lock Assembly, install a Round Hole Plug in both Lock Knob Holes.

Step 14: Engage the House Lock Tabs. Slide the assembled pet door so that it butts up against the inside of your sliding glass door track. Firmly grab the pet door from the inside and outside. Lift up and push against the sliding glass door track letting the House Lock Tabs engage each other as the door frame drops into its final position.

Step 15: Tighten the Top Slider set screw. Once your Door Assembly is in place, you will have access to the Top Slider Set Screw on the side facing your sliding glass door. Tighten the set screw using the 1/8” Allen Wrench. This will lock the Top Slider in place.

Step 16: Insert Rectangular Hole Plug if you are NOT using the Universal Lock Assembly. If you choose not to use the Universal Lock Assembly, install the Rectangular Hole Plug in the lock cavity on the open side of the assembled door panel. This will allow you to apply weather stripping over the cavity. If you will be installing the Universal Lock, skip this step and proceed to Step 17.

Installing the Universal Lock Assembly

The universal lock assembly allows you to quickly lock your sliding glass door with the patio pet door installed. It requires that you drill 2 small holes in the edge of your sliding glass door. Installing the Rectangular Installed Hole Plug gives you a flush surface to apply weather stripping 12

Step 17: Insert the Door Lock Housing. Insert Door Lock Housing on the open side of the assembled pet door panel so that the Lock Arm is in the up position when open.

Step 18: Install the Lock Knob. Install the Lock Handle so that the handle is vertical when the lock is open (Lock Arm is in up position.) and so that one of the detents in the Lock Handle shaft aligns with the Lock Arm Set Screw. Turning the Lock Handle counterclockwise should move the Lock Arm to the closed position. If the Lock Knob does not easily insert into the Lock Arm, loosen the Lock Arm Set Screw. Note that there are (2) detents in the Lock Knob for left and right opening door opening sliding glass doors. Make sure the handle is oriented vertically and that one of the detents aligns with the Lock Arm Set Screw.

Step 19: Tighten the Lock Arm set screw. Tighten the Lock Arm set screw using the 1/16” Allen wrench provided. Note that there should be a sight gap between the Lock Knob and the patio pet door panel when the unit is assembled correctly.

Step 20 Insert Lock Hasp into the Door Lock Housing. Insert the Lock Hasp into the Door Lock Housing. Note that it is important that the vertical orientation of the Lock Hasp is as shown in the figure. Turn the Lock Handle counterclockwise so that the Lock Hasp is trapped in the Door Lock Assembly. Then, remove the protective liner from the tape on the back of the Lock Hasp.

Step 21: Transfer the Lock Hasp to your sliding door. Slide your patio door closed so that the Lock Hasp tape makes contact and affixes to the sliding glass door. Turn the Lock Handle clockwise, releasing the Lock Hasp and open your sliding glass door. The Lock Hasp should now be affixed to your sliding glass door. Turn the Lock Knob counterclockwise to trap the Hasp. Insert the Hasp into the Lock Housing. Remove the tape backing. Close your sliding glass door so that the tape on the Lock Hasp attaches to your door. Turn Lock Knob clockwise and open your sliding glass door.

Step 22: Drill Lock Hasp mounting holes. Using the 3/32” drill bit drill (2) holes within the slots of the Lock Hasp.

Step 23: Screw Lock Hasp to your sliding glass door. Attach the Lock Hasp to your sliding glass door with (2) #6 X 1/2 round head sheet metal screws.

Step 24: Apply Weather Stripping. Peal the adhesive backing from the first 2 inches of the weather stripping. Starting at the bottom, apply the weather stripping to the inside edge of the open side of the assembled door panel removing the adhesive backing as you move up. If using the Universal Lock Assembly, cut at the bottom of the lock and restart above the lock. Continue to the top of the Top Frame Assembly and cut.

Installing the Vacation Lock

The Vacation Lock provides added security when away from your home for extended periods. It requires drilling a 1/4” hole at the bottom of your stationary patio door and 2 small holes in your sliding glass door. If you choose to use the Vacation Lock. Follow STEPS 25 – 28. If not, proceed to Step 28.

Step 25: Drill the Vacation Lock bolt hole. Position the Vacation Lock on the edge of your sliding glass door at the top or bottom with the Locking Bolt extended. The end of the bolt should be facing your stationary door track. Using a pencil, trace around the circumference of the bolt on the stationary sliding glass door frame. Then Remove the Vacation Lock and mark the approximate center position of the bolt. Drill a 1/4-inch hole in your stationary sliding glass door frame for the bolt.

Step 26: Drill the Vacation Lock mounting holes. The Vacation Lock provides added security. It may be attached to you sliding glass door at the top or bottom. With the bolt extended and inserted into the drilled hole, position the Vacation Lock onto edge of your sliding glass door and, with a pencil, trace the slots of the Vacation Lock onto the edge of your sliding glass door.

Note: Before drilling, retract the bolt and make sure there is clearance between the retracted bolt and your stationary door frame. Reposition the Vacation Lock if necessary, to make sure there is clearance but, also making sure that the bolt is still centered on the hole. Drill (2) holes in your sliding glass door using a #32 drill bit, one hole in the center of each of the slots you marked. Position the lock and mark the bolt position. Mark the bolt center. Drill the bolt hole. Trace the 2 lock slots. Marked slots should look like this. Drill the center of each slot.

Step 27:Screw the Vacation Lock to your sliding glass door Fasten the Vacation Lock to your sliding glass door using (2) #8 X 5/8 round head sheet metal screws.

Step 28: Apply the Draft Stopper Seal You will need to apply the Draft Stopper seal to the inside of your sliding glass door to seal the opening between your sliding door and the stationary glass. Start at the top of your sliding glass door and apply the seal removing the adhesive backing as you move down. When you reach the bottom, cut the remaining seal material with scissors.

Congratulations! Your Power Pet patio pet door installation is complete.

Warranty

All of our products carry a full one-year warranty (with the exception of replacement collar key batteries. If your product fails to operate at any time, for any reason, within one year of the original delivery date we will repair or replace it at our expense, no questions asked. If it doesn't work, send it back, get another one.

Guidelines:

Your product must be returned to High Tech Pet Products and must be clean and free of pet hair, dust and dander. Items that are dirty or containing pet hair and requiring cleaning will be subject to a charge equal to 25% of the original purchase price. We will ship the repaired or replaced product back to you via FedEx Ground or USPS priority mail, at our expense however, you are responsible for the cost of shipping the defective product to us.

In no case will High Tech Pet Products arrange or pay for the shipping of the defective product from your location to ours. Should you request the product to be sent out via air service, we will be happy to accommodate your request however, you will be required to pay the entire cost of the expedited service. ALL products, including pet doors, must be returned to us before we send out a replacement unit.

We must receive and examine the defective unit before the repaired or replaced unit is shipped out to you. There are no exceptions to this policy. When returning a product for repair or replacement, you must allow at least 1 – 2 weeks for replacement plus shipping time each way. In some cases, especially for special order items, the replacement time may be longer.

High Tech Armor Flex Patio Pet Door

75" - 80.25" / Small Edit

high tech armor flex patio pet door front view

Size Chart

Flap SizeHeight OptionFlap DimensionPanel HeightStep-OverPanel Width
SmallRegular6.38" w x 13.5" h75" - 80.25"2.5" - 4.5"11.82"
Tall6.38" w x 13.5" h92.75" - 96"4.5"
MediumRegular8.25" w x 17.25" h75" - 80.25"4.5" - 6.5"13.72"
Tall8.25" w x 17.25" h92.75" - 96"6.5"
LargeRegular10.5" w x 21.25" h75" - 80.25"4.5" - 6.5"15.84"
Tall10.5" w x 21.25" h92.75" - 96"6.5"
Extra LargeRegular12.5" w x 25" h75" - 80.25"8.5" - 10.5"18"
Tall12.5" w x 25" h92.75" - 96"10.5"

Installation Instructions

Tools

  • - Size #1 Phillips screwdriver
  • - Electric drill
  • - #32 (.117”) drill bit
  • - 3/32” drill bit
  • - 1/4 drill bit
  • - Scissors
  • - Tape Measure
  • - Pencil
  • - Safety Glasses

 

Door Parts

  • - Bottom Panel Assembly with PX-2 Power Pet Door
  • - Top Panel Assembly
  • - Security Panel
  • - Weather Stripping
  • - Draft Stopper Seal
  • - Section Connectors (2)
  • - Door Lock Housing (1)
  • - Lock Handle (1)
  • - Lock Hasp
  • - House Lock Tab (2)
  • - Vacation Lock (1)
  • - Rectangular Hole Plug (1)
  • - Round Hold Plug (2)
  • - 1/16 Allen wrench
  • - 1/8 Allen wrench
  • - 1/4-20 X 1/2 flat head machine screw (8)
  • - #8 X 5/8 round head sheet metal screw (4)
  • - #6 X 1/2 round head sheet metal screw (6)
  • - #4 X 3/8 flat head sheet metal screw (4)

 

Step 1: Assemble the tools you will need.

Step 2: Determine your patio track height. Measure from the inside bottom of your sliding glass door track to the inside top.

Step 3: For short installations, remove Riser Extension. If your sliding glass door frame measures between 75” and 77” high, remove the Riser Extension on the Bottom Panel Assembly by unscrewing the connector screws on each side of the Riser. The aluminum Riser Extension may be recycled. For patio doors taller than 77”, do not remove the extension.

Step 4: Insert Section Connectors. Insert Section Connectors on the Bottom Frame Assembly panel using (2) 1/4-20 X 1/2 flat head machine screws for each Section Connector.

Step 5: Put Top and Bottom Panel Assemblies together. Insert Top Frame Assembly on to Bottom Frame Assembly.

Step 6: Install Section Connector screws. Screw panels together using (2) 1/4-20 X 1/2 flat head machine screws for each Section Connector. The Top and Bottom Frame Assemblies now form a single Door Panel.

Step 7: Loosen the Top Slider set screws. Loosen the Top Slider locking set screws on the left and right sides of the Top Panel Assembly using the 1/8” Allen wrench provided. If the Top Slider does not immediately release, push it up by hand so that it slides to its highest position.

Step 8: Insert the patio pet door into your sliding glass door track. Make sure the lock holes in the Top Frame Assembly are facing the inside of your home. Position the pet door assembly into your sliding glass door frame by first inserting the pet door Bottom Panel into the bottom of your door track so that the Simi-circular groves in the pet door Bottom Panel are placed over the sliding rail at the base of your sliding glass door track. Tilt the pet door assembly up. Pull down on the Top Slider. Insert the Top Slider into the top of your door track and release, allowing it to move up into the top of the track.

Step 9: Install a House Lock Tab on the Top Panel Assembly. Install a House Lock Tab on the wall side of the pet door by screwing (2) #6 X ½” round head sheet metal screws into the pre-drilled holes on the pet door. Position the Tab with the open end pointing.

Step 10: Mark the height of the House Lock Tab on your sliding glass door track. Measure from the sliding rail at the base of your door track to a height of 46 5/8” if you are using the Riser Extension or 44 5/8” if you are not using the Riser Extension. Mark this height on the inside of your door track. Remove the tape liner from a House Lock Tab and Position the top of the non-drilled end at this mark.

Step 11: Drill the Lock House Tab mounting holes in your sliding glass door track Drill (2) holes into your door track using a 1/16” drill bit.

Step 12: Screw in the Lock House Tab. Screw the Lock House Tab to your door track using (2) #6 X 1/2” screws.

Step 13: Insert Round Hole Plug(s). The purpose of the Round Hole Plugs is to fill the unused Lock Knob hole. Lock Knob holes are provided on both sides of the Top Panel Assembly for left and right opening sliding glass doors. When using the Universal Lock Assembly, one Lock Knob hole will not be used. Install a Round Hole Plug in the unused Lock Hole on the side of the pet door assembly which butts against your sliding glass door track. This is the side that does not require the lock. If you chose not to use the Universal Lock Assembly, install a Round Hole Plug in both Lock Knob Holes.

Step 14: Engage the House Lock Tabs. Slide the assembled pet door so that it butts up against the inside of your sliding glass door track. Firmly grab the pet door from the inside and outside. Lift up and push against the sliding glass door track letting the House Lock Tabs engage each other as the door frame drops into its final position.

Step 15: Tighten the Top Slider set screw. Once your Door Assembly is in place, you will have access to the Top Slider Set Screw on the side facing your sliding glass door. Tighten the set screw using the 1/8” Allen Wrench. This will lock the Top Slider in place.

Step 16: Insert Rectangular Hole Plug if you are NOT using the Universal Lock Assembly. If you choose not to use the Universal Lock Assembly, install the Rectangular Hole Plug in the lock cavity on the open side of the assembled door panel. This will allow you to apply weather stripping over the cavity. If you will be installing the Universal Lock, skip this step and proceed to Step 17.

Installing the Universal Lock Assembly

The universal lock assembly allows you to quickly lock your sliding glass door with the patio pet door installed. It requires that you drill 2 small holes in the edge of your sliding glass door. Installing the Rectangular Installed Hole Plug gives you a flush surface to apply weather stripping 12

Step 17: Insert the Door Lock Housing. Insert Door Lock Housing on the open side of the assembled pet door panel so that the Lock Arm is in the up position when open.

Step 18: Install the Lock Knob. Install the Lock Handle so that the handle is vertical when the lock is open (Lock Arm is in up position.) and so that one of the detents in the Lock Handle shaft aligns with the Lock Arm Set Screw. Turning the Lock Handle counterclockwise should move the Lock Arm to the closed position. If the Lock Knob does not easily insert into the Lock Arm, loosen the Lock Arm Set Screw. Note that there are (2) detents in the Lock Knob for left and right opening door opening sliding glass doors. Make sure the handle is oriented vertically and that one of the detents aligns with the Lock Arm Set Screw.

Step 19: Tighten the Lock Arm set screw. Tighten the Lock Arm set screw using the 1/16” Allen wrench provided. Note that there should be a sight gap between the Lock Knob and the patio pet door panel when the unit is assembled correctly.

Step 20 Insert Lock Hasp into the Door Lock Housing. Insert the Lock Hasp into the Door Lock Housing. Note that it is important that the vertical orientation of the Lock Hasp is as shown in the figure. Turn the Lock Handle counterclockwise so that the Lock Hasp is trapped in the Door Lock Assembly. Then, remove the protective liner from the tape on the back of the Lock Hasp.

Step 21: Transfer the Lock Hasp to your sliding door. Slide your patio door closed so that the Lock Hasp tape makes contact and affixes to the sliding glass door. Turn the Lock Handle clockwise, releasing the Lock Hasp and open your sliding glass door. The Lock Hasp should now be affixed to your sliding glass door. Turn the Lock Knob counterclockwise to trap the Hasp. Insert the Hasp into the Lock Housing. Remove the tape backing. Close your sliding glass door so that the tape on the Lock Hasp attaches to your door. Turn Lock Knob clockwise and open your sliding glass door.

Step 22: Drill Lock Hasp mounting holes. Using the 3/32” drill bit drill (2) holes within the slots of the Lock Hasp.

Step 23: Screw Lock Hasp to your sliding glass door. Attach the Lock Hasp to your sliding glass door with (2) #6 X 1/2 round head sheet metal screws.

Step 24: Apply Weather Stripping. Peal the adhesive backing from the first 2 inches of the weather stripping. Starting at the bottom, apply the weather stripping to the inside edge of the open side of the assembled door panel removing the adhesive backing as you move up. If using the Universal Lock Assembly, cut at the bottom of the lock and restart above the lock. Continue to the top of the Top Frame Assembly and cut.

Installing the Vacation Lock

The Vacation Lock provides added security when away from your home for extended periods. It requires drilling a 1/4” hole at the bottom of your stationary patio door and 2 small holes in your sliding glass door. If you choose to use the Vacation Lock. Follow STEPS 25 – 28. If not, proceed to Step 28.

Step 25: Drill the Vacation Lock bolt hole. Position the Vacation Lock on the edge of your sliding glass door at the top or bottom with the Locking Bolt extended. The end of the bolt should be facing your stationary door track. Using a pencil, trace around the circumference of the bolt on the stationary sliding glass door frame. Then Remove the Vacation Lock and mark the approximate center position of the bolt. Drill a 1/4-inch hole in your stationary sliding glass door frame for the bolt.

Step 26: Drill the Vacation Lock mounting holes. The Vacation Lock provides added security. It may be attached to you sliding glass door at the top or bottom. With the bolt extended and inserted into the drilled hole, position the Vacation Lock onto edge of your sliding glass door and, with a pencil, trace the slots of the Vacation Lock onto the edge of your sliding glass door.

Note: Before drilling, retract the bolt and make sure there is clearance between the retracted bolt and your stationary door frame. Reposition the Vacation Lock if necessary, to make sure there is clearance but, also making sure that the bolt is still centered on the hole. Drill (2) holes in your sliding glass door using a #32 drill bit, one hole in the center of each of the slots you marked. Position the lock and mark the bolt position. Mark the bolt center. Drill the bolt hole. Trace the 2 lock slots. Marked slots should look like this. Drill the center of each slot.

Step 27:Screw the Vacation Lock to your sliding glass door Fasten the Vacation Lock to your sliding glass door using (2) #8 X 5/8 round head sheet metal screws.

Step 28: Apply the Draft Stopper Seal You will need to apply the Draft Stopper seal to the inside of your sliding glass door to seal the opening between your sliding door and the stationary glass. Start at the top of your sliding glass door and apply the seal removing the adhesive backing as you move down. When you reach the bottom, cut the remaining seal material with scissors.

Congratulations! Your Power Pet patio pet door installation is complete.

Warranty

All of our products carry a full one-year warranty (with the exception of replacement collar key batteries. If your product fails to operate at any time, for any reason, within one year of the original delivery date we will repair or replace it at our expense, no questions asked. If it doesn't work, send it back, get another one.

Guidelines:

Your product must be returned to High Tech Pet Products and must be clean and free of pet hair, dust and dander. Items that are dirty or containing pet hair and requiring cleaning will be subject to a charge equal to 25% of the original purchase price. We will ship the repaired or replaced product back to you via FedEx Ground or USPS priority mail, at our expense however, you are responsible for the cost of shipping the defective product to us.

In no case will High Tech Pet Products arrange or pay for the shipping of the defective product from your location to ours. Should you request the product to be sent out via air service, we will be happy to accommodate your request however, you will be required to pay the entire cost of the expedited service. ALL products, including pet doors, must be returned to us before we send out a replacement unit.

We must receive and examine the defective unit before the repaired or replaced unit is shipped out to you. There are no exceptions to this policy. When returning a product for repair or replacement, you must allow at least 1 – 2 weeks for replacement plus shipping time each way. In some cases, especially for special order items, the replacement time may be longer.